FP will not start any longer

[Guest]

I've been using FP since about 1999. I purchased FP 98, updated to 2000,
then to 2002. About a year ago I installed Office XP with FrontPage.
Everything has always been fine. I'm reloading my computer and tried to
install FrontPage again from the Office XP cd. It couldn't find a previous
version, so it stopped me. I can't find my FP 2000 cd, so I loaded FP 98,
then updated to 2002. Everything seems to have loaded fine. When I try to
start FP, I get the "Microsoft has encountered a problem and needs to close.
Sorry for the inconvenience" error. I'm wondering if somewhere along the
line a FP Product Key has been saved and I'm having issues with reloading.
My software is not a copy. I have the original boxes, cds and cd cases
showing Product Key codes. Any suggestions? I removed the software and
cleared out all the FrontPage entries I could fine in the Registery, then
reloaded, but got the same result. Thanks for any help. Chris

 

[Kathleen Anderson [MVP - FrontPage]]

Find and delete the cmdui.prf file for FrontPage - this is the file that
stores your customizations and preferences for the FrontPage Menu and it
will get rebuilt, using the defaults, the next time you start FrontPage.

 

[Guest]

Thanks Kathleen. I found the file you mentioned in the registry and deleted
it. In addition, I removed Front Page and searched/deleted every where I
could find FrontPage files, including the registry and my main hard drive. I
reloaded the software again, but with the same results as I listed below.
Any other suggestions? Chris

 

[Stefan B Rusynko]

The cmdui.prf file is in the folder (enter below in Windows Explorer Address bar)
%APPDATA%\Microsoft\FrontPage\State


Uninstall (Control panel Add / Remove Programs) the FP 98 version you installed, then in same place reinstall or repair FP 2002
- if asked for a qualifying product during install just insert the FP 98 CD
--




| Thanks Kathleen. I found the file you mentioned in the registry and deleted
| it. In addition, I removed Front Page and searched/deleted every where I
| could find FrontPage files, including the registry and my main hard drive. I
| reloaded the software again, but with the same results as I listed below.
| Any other suggestions? Chris
|
| "Kathleen Anderson [MVP - FrontPage]" wrote:
|
| > Find and delete the cmdui.prf file for FrontPage - this is the file that
| > stores your customizations and preferences for the FrontPage Menu and it
| > will get rebuilt, using the defaults, the next time you start FrontPage.
| >
| >
| > --
| > ~ Kathleen Anderson
| > Microsoft MVP - FrontPage
| > Spider Web Woman Designs
| > web: http://www.spiderwebwoman.com/resources/
| >
| >
| > | > > I've been using FP since about 1999. I purchased FP 98, updated to 2000,
| > > then to 2002. About a year ago I installed Office XP with FrontPage.
| > > Everything has always been fine. I'm reloading my computer and tried to
| > > install FrontPage again from the Office XP cd. It couldn't find a
| > > previous
| > > version, so it stopped me. I can't find my FP 2000 cd, so I loaded FP 98,
| > > then updated to 2002. Everything seems to have loaded fine. When I try
| > > to
| > > start FP, I get the "Microsoft has encountered a problem and needs to
| > > close.
| > > Sorry for the inconvenience" error. I'm wondering if somewhere along the
| > > line a FP Product Key has been saved and I'm having issues with reloading.
| > > My software is not a copy. I have the original boxes, cds and cd cases
| > > showing Product Key codes. Any suggestions? I removed the software and
| > > cleared out all the FrontPage entries I could fine in the Registery, then
| > > reloaded, but got the same result. Thanks for any help. Chris
| >
| >
| >

 

[Ronx]

The file Kathleen mentioned, cmdui.prf, is not in the registry (though it
may be referenced there). Find it using Windows Explorer - it is a hidden,
system file.
If it exists, FrontPage will use it. If it is deleted, FP will create it,
in a non-corrupted form.

 

[Tom Pepper Willett]

Download the free FP Cleaner:
http://www.95isalive.com/fixes/fpclean.htm
--
===
Tom "Pepper" Willett
Microsoft MVP - FrontPage
---
About FrontPage 2003:
http://office.microsoft.com/home/office.aspx?assetid=FX01085802
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375
===
| Thanks Kathleen. I found the file you mentioned in the registry and
deleted
| it. In addition, I removed Front Page and searched/deleted every where I
| could find FrontPage files, including the registry and my main hard drive.
I
| reloaded the software again, but with the same results as I listed below.
| Any other suggestions? Chris
|
| "Kathleen Anderson [MVP - FrontPage]" wrote:
|
| > Find and delete the cmdui.prf file for FrontPage - this is the file that
| > stores your customizations and preferences for the FrontPage Menu and it
| > will get rebuilt, using the defaults, the next time you start FrontPage.
| >
| >
| > --
| > ~ Kathleen Anderson
| > Microsoft MVP - FrontPage
| > Spider Web Woman Designs
| > web: http://www.spiderwebwoman.com/resources/
| >
| >
| > | > > I've been using FP since about 1999. I purchased FP 98, updated to
2000,
| > > then to 2002. About a year ago I installed Office XP with FrontPage.
| > > Everything has always been fine. I'm reloading my computer and tried
to
| > > install FrontPage again from the Office XP cd. It couldn't find a
| > > previous
| > > version, so it stopped me. I can't find my FP 2000 cd, so I loaded FP
98,
| > > then updated to 2002. Everything seems to have loaded fine. When I
try
| > > to
| > > start FP, I get the "Microsoft has encountered a problem and needs to
| > > close.
| > > Sorry for the inconvenience" error. I'm wondering if somewhere along
the
| > > line a FP Product Key has been saved and I'm having issues with
reloading.
| > > My software is not a copy. I have the original boxes, cds and cd
cases
| > > showing Product Key codes. Any suggestions? I removed the software
and
| > > cleared out all the FrontPage entries I could fine in the Registery,
then
| > > reloaded, but got the same result. Thanks for any help. Chris
| >
| >
| >