Form not visible in sent message

[Guest]

I know this has been answered several times...but...I still have not been
able figure out how to fix this problem.
ISSUE: I created a custom form using the message form. The form has boxes
to enter information like customer name & address, there are boxes to check,
and the message portion is to be used to type a message/explaination. I
copied the compose page to the read page and the "send form definition with
item" on the (properties) tab is checked - BUT - when I send the form out the
receiver only sees what I have typed in the message portion - they don't see
any of the fields or other information on the form.

Appreciate any help/advice you can provide.

Thank you,
Keven

 

[Hollis Paul [MVP - Outlook]]

I
copied the compose page to the read page and the "send form definition with
item" on the (properties) tab is checked

That copied business is what you did wrong. You are relying on the
auto-loading of the controls from the compose page to the read page. This only
works if you construct the common controls in a specific way. And you did not
do that, and auto-loading isn't working for you.

But, more importantly, you do not indicate that there is a reason for you to
have designed a split-form--that is, a form with a compose page and a read
page. That being the case, you should open the form in design mode, make sure
you are on the compose page, and then, on the forms menu, uncheck the split
form option. It will tell you that whatever is on the read-page will be lost
and ask if you want to do that. Say yes, and then republish. Now, users will
see the controls you placed on the form when they open and read the message.

Before you convert the form, look at the names of the controls as they are
defined in the read page. I think you will find that the names have been
changed automatically by Outlook when you copied them, and they probably are
not bound to any field, now. That is what I remember Outlook doing when coping
controls into other pages on the same form, because control names must be
unique.

If, in fact, you did have significant differences between the compose page and
the read page which you want to keep, post back and I'll go through what you
need to do to get it all working.

 

[Guest]

That copied business is what you did wrong. You are relying on the
auto-loading of the controls from the compose page to the read page. This only
works if you construct the common controls in a specific way. And you did not
do that, and auto-loading isn't working for you.

But, more importantly, you do not indicate that there is a reason for you to
have designed a split-form--that is, a form with a compose page and a read
page. That being the case, you should open the form in design mode, make sure
you are on the compose page, and then, on the forms menu, uncheck the split
form option. It will tell you that whatever is on the read-page will be lost
and ask if you want to do that. Say yes, and then republish. Now, users will
see the controls you placed on the form when they open and read the message.

Before you convert the form, look at the names of the controls as they are
defined in the read page. I think you will find that the names have been
changed automatically by Outlook when you copied them, and they probably are
not bound to any field, now. That is what I remember Outlook doing when coping
controls into other pages on the same form, because control names must be
unique.

If, in fact, you did have significant differences between the compose page and
the read page which you want to keep, post back and I'll go through what you
need to do to get it all working.

--
Hollis Paul
Mukilteo, WA USA


PAUL -

Thank you for your response. I followed the directions, but, still no luck.
The only part that the e-mail receipent sees is what I type in the message
box part of the form - they do not see the information I type into the other
portions of form that I created. I must be missing some other basic step.

Thanks again for your help/response

Keven

 

[Hollis Paul [MVP - Outlook]]

I must be missing some other basic step.

Another thing to try is to make sure you are sending the message using
the TNEF wrapper. To do this, open the contact item of the recipient,
select the email address you will be using, right-click it, and choose
properties. If your Outlook version is earlier than 11, then there
will be a check box on the bottom of the panel that is labeled "Always
send to this recipient using rtf format." Make sure it is checked. If
you are using Outlook 2003, then there is a drop-down listbox labeled
Email Format. Drop that down and select always rtf format.

 

[Sue Mosher [MVP-Outlook]]

Outlook version on the recipient? Outlook 2003 SP2 doesn't permit that kind of ad hoc one-off form use.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers