for gary vandermolen re vista mail

[rick andres]

gary for some reason my original post dissapeared. here it is again and you
had asked for thr exact error msg it follows. the name is changed but
eveything else is as written.


i can send mail too all my contacts but one the email is
(e-mail address removed)
mail tells me that it cant sned it because the addy does not exsist. it
tells me to check my security setting, which are obviously fine since the
other contacts can get the mail. i can send to this address useing webmail
with the same smtp server as is in my mail set up. the address in this email
is correct except for the first part. there is a period in the email between
first and last names. yes, i have tried it without.

rick


The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject '',
Account: 'pop.cogeco.ca', Server: 'smtp.cogeco.ca', Protocol: SMTP, Server
Response: '554 <[email protected]>: Relay access denied', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

 

[Gary VanderMolen]

Now that I have the full error message, the picture is becoming
clearer. The pertinent part is "Relay access denied."
The SMTP server you were sending from does not belong to the
network you were connecting from: computan.on.ca.
The general rule for port 25 SMTP is that the SMTP server must
belong to the same network as the one that connects you to the
Internet.

Gary VanderMolen

 

[rick andres]

why then can i send other emails.
i've figured out that i can not send to ".on.ca" addresses. also when i
connect to web mail through computan to the other isps webmail website i can
send to any address.

Now that I have the full error message, the picture is becoming
clearer. The pertinent part is "Relay access denied."
The SMTP server you were sending from does not belong to the
network you were connecting from: computan.on.ca.
The general rule for port 25 SMTP is that the SMTP server must
belong to the same network as the one that connects you to the
Internet.

Gary VanderMolen

gary for some reason my original post dissapeared. here it is again and
you had asked for thr exact error msg it follows. the name is changed but
eveything else is as written.


i can send mail too all my contacts but one the email is
(e-mail address removed)
mail tells me that it cant sned it because the addy does not exsist. it
tells me to check my security setting, which are obviously fine since the
other contacts can get the mail. i can send to this address useing
webmail
with the same smtp server as is in my mail set up. the address in this
email
is correct except for the first part. there is a period in the email
between
first and last names. yes, i have tried it without.

rick


The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail
service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject '',
Account: 'pop.cogeco.ca', Server: 'smtp.cogeco.ca', Protocol: SMTP,
Server Response: '554 <[email protected]>: Relay access denied',
Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

 

[Gary VanderMolen]

Webmail does not use the port 25 SMTP protocol, so it is not
affected.

Besides webmail, your other two workarounds are:
1. Use the computan SMTP server, or
2. Get a free account with Gmail, configure it for POP access,
then use it for your sending chores. Gmail SMTP doesn't use
port 25.

Gary VanderMolen

why then can i send other emails.
i've figured out that i can not send to ".on.ca" addresses. also when i connect to web mail through computan to the other isps
webmail website i can send to any address.

Now that I have the full error message, the picture is becoming
clearer. The pertinent part is "Relay access denied."
The SMTP server you were sending from does not belong to the
network you were connecting from: computan.on.ca.
The general rule for port 25 SMTP is that the SMTP server must
belong to the same network as the one that connects you to the
Internet.

Gary VanderMolen

gary for some reason my original post dissapeared. here it is again and you had asked for thr exact error msg it follows. the
name is changed but eveything else is as written.


i can send mail too all my contacts but one the email is
(e-mail address removed)
mail tells me that it cant sned it because the addy does not exsist. it
tells me to check my security setting, which are obviously fine since the
other contacts can get the mail. i can send to this address useing webmail
with the same smtp server as is in my mail set up. the address in this email
is correct except for the first part. there is a period in the email between
first and last names. yes, i have tried it without.

rick


The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For
help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending
e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject '', Account: 'pop.cogeco.ca', Server: 'smtp.cogeco.ca',
Protocol: SMTP, Server Response: '554 <[email protected]>: Relay access denied', Port: 25, Secure(SSL): No, Server
Error: 554, Error Number: 0x800CCC79

 

[rick andres]

both accounts are set to port 25 though. so it shouldn;t make a differnce. i
just cant send ".on.ca" throughn the cogeco one using vista mail. but i can
through the computan account trouh vista mail

Webmail does not use the port 25 SMTP protocol, so it is not
affected.

Besides webmail, your other two workarounds are:
1. Use the computan SMTP server, or
2. Get a free account with Gmail, configure it for POP access,
then use it for your sending chores. Gmail SMTP doesn't use
port 25.

Gary VanderMolen

why then can i send other emails.
i've figured out that i can not send to ".on.ca" addresses. also when i
connect to web mail through computan to the other isps webmail website i
can send to any address.

Now that I have the full error message, the picture is becoming
clearer. The pertinent part is "Relay access denied."
The SMTP server you were sending from does not belong to the
network you were connecting from: computan.on.ca.
The general rule for port 25 SMTP is that the SMTP server must
belong to the same network as the one that connects you to the
Internet.

Gary VanderMolen


gary for some reason my original post dissapeared. here it is again and
you had asked for thr exact error msg it follows. the name is changed
but eveything else is as written.


i can send mail too all my contacts but one the email is
(e-mail address removed)
mail tells me that it cant sned it because the addy does not exsist. it
tells me to check my security setting, which are obviously fine since
the
other contacts can get the mail. i can send to this address useing
webmail
with the same smtp server as is in my mail set up. the address in this
email
is correct except for the first part. there is a period in the email
between
first and last names. yes, i have tried it without.

rick


The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the "I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail
service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'', Account: 'pop.cogeco.ca', Server: 'smtp.cogeco.ca', Protocol: SMTP,
Server Response: '554 <[email protected]>: Relay access
denied', Port: 25, Secure(SSL): No, Server Error: 554, Error Number:
0x800CCC79

 

[Gary VanderMolen]

While you are getting your Internet connection from Computan,
Computan is not going to block any of your usage of the Computan
SMTP server.
But as you saw in the error message below, while connected
to Computan, Cogeco will block at least some of your usage
of the Cogeco SMTP server. Different ISP's will implement
some of these conventions somewhat differently.

Gary VanderMolen

both accounts are set to port 25 though. so it shouldn;t make a differnce. i just cant send ".on.ca" throughn the cogeco one
using vista mail. but i can through the computan account trouh vista mail

Webmail does not use the port 25 SMTP protocol, so it is not
affected.

Besides webmail, your other two workarounds are:
1. Use the computan SMTP server, or
2. Get a free account with Gmail, configure it for POP access,
then use it for your sending chores. Gmail SMTP doesn't use
port 25.

Gary VanderMolen

why then can i send other emails.
i've figured out that i can not send to ".on.ca" addresses. also when i connect to web mail through computan to the other isps
webmail website i can send to any address.

Now that I have the full error message, the picture is becoming
clearer. The pertinent part is "Relay access denied."
The SMTP server you were sending from does not belong to the
network you were connecting from: computan.on.ca.
The general rule for port 25 SMTP is that the SMTP server must
belong to the same network as the one that connects you to the
Internet.

Gary VanderMolen


gary for some reason my original post dissapeared. here it is again and you had asked for thr exact error msg it follows.
the name is changed but eveything else is as written.


i can send mail too all my contacts but one the email is
(e-mail address removed)
mail tells me that it cant sned it because the addy does not exsist. it
tells me to check my security setting, which are obviously fine since the
other contacts can get the mail. i can send to this address useing webmail
with the same smtp server as is in my mail set up. the address in this email
is correct except for the first part. there is a period in the email between
first and last names. yes, i have tried it without.

rick


The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For
help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending
e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject '', Account: 'pop.cogeco.ca', Server: 'smtp.cogeco.ca',
Protocol: SMTP, Server Response: '554 <[email protected]>: Relay access denied', Port: 25, Secure(SSL): No, Server
Error: 554, Error Number: 0x800CCC79