I will definitely give what you recommend a go this afternoon...
In the meantime I have just run an anti-virus update and I am scanning
the
pc "as we speak" since I have not done it this week yet. It has come up
with
something this time,:
msm3[1].exe is the trojan horse TR/Proxy.Agent.FH
I was prompted to delete the file, and so I did.
Nothing else has happened so far. I am just waiting for the scan to
finish
and then I'll look into the spyware, etc, etc mentioned in your post.
Thanks a lot for your help
:
SpyBot & AdAware have free versions that do not have a Trial period.
http://www.lavasoftusa.com/
http://www.safer-networking.org/en/download/index.html
At this point, I would be inclined to recommend some web scans to
check your system. It certainly sounds like you've got BHO's (Browser
Helper Objects) and background processes running that you need to
get removed.
I would get the Free versions of AdAware/Spybot - Remove the
existing versions from Add/Remove in Control Panel.
For Virus cross-checking I'd use either Panda ActiveScan or Trend
Micro's offering:
http://www.pandasoftware.com/activescan/
http://housecall.trendmicro.com/housecall/start_corp.asp
I would also dump your IE Temporary Internet Cache and reset all
your Security Zone's to the "Default" settings.
This whole operation is similar to Untangling Christmas Tree lights.
You just have to slowly get the "Baddies" off the PC.
Microsoft AntiSpyware (1.0.614) would probably help you, as it
provides "Real-Time" protection and keeps these things off your PC.
It woks like a Firewall in that it posts notifications of actions that
are
possibly hazardous to your computer.
Thanks for coming back to me so quickly
Some hardware changed as NTL had to give us a new modem, since
broadband
was
not installed in the house when we moved in.
We did use to have Spybot and Adware on the pc at some point but that
just
during the free trial period. It stopped the annoying pop ups we used
to
get
by the truck loads but the internet connection was quite slow already
and
although it did improve a bit because pop ups stopped it was just
noticeable
and no more. We do not have these 2 programs (trial period finished)
anymore
but then pop ups have not come back.
We have AntiVir Personal Edition for XP as an anti-virus. This has
worked
pretty well for us so far. We update it very often and run scans on a
regular
basis. We did have some trojans at some point which were detected and
the
files in questions deleted at the time of scanning, but the last few
scans
came up all clear.
We have Zone Alarm as a firewall. At the time of the "pop ups
problem"
there
were btp.exe and mcm.exe which kept on asking for access to internet
and
we
thought that was what was the problem. But since we used the Spybot
and
Adware programs, they have not come up again.
I think that the way i would describe our internet operation at the
moment
is actually more "segmented" than just slow going actually....going
to the
beat of the egg-timer flashing in a way... Even just a basic search
on
Google
is hard work...The search result is displayed quickly but there
another
few
seconds pass before we can click on one of the results as if it's
there
but
not quite ready yet to operate the links...
We did install the Service Pack 2 some time before we moved house.
:
Disk Cleanup wouldn't directly affect the symptoms you describe.
You likely have "Baddies" which include Malware/Spyware and
possibly Viruses &-or Trojans. The standard cocktail of programs
to detect/remove this include AdAware, Spybot, CW Shredder &
the MS AntiSpyware (Beta). By the way, is your XP instance at
Service Pack 2 level ? Also - which Security software do you use
(Anti-Virus & Firewall ) ?
The usual indication of "Baddies" is a noticeable reduction in
speed
of the PC or "Quirky" Internet operation. When you moved, did
any of your Internet hardware change ? ( Like a new modem or
router ).
message
For the last 2 months or so (coinciding with when we moved house
and
therefore disconnected and re-connected the computer and reset or
broadband
connection), the pc has not been "itself"...
It is pretty slow going, more so when it comes to using the
internet or
read
e-mails on outlook express, and the most annoying thing is the
egg-timer
flashing next to the cursor on a constant basis, as if something
was
running
and slowing everything down...
I have done a disk clean-up which did not make and difference to
the
way
the
pc runs.
Since the internet shortcut i had on the desktop did not work
anymore
either
I went on the Start menu/Programs/Accessories/windows
explorer/Tools/folder
options/File types and made sure that the file asociations for
internet
files
were correct ie read: "C:\Program Files\Internet
Explorer\iexplore.exe"......The egg timer usually stops and the
internet
runs
much faster. However I have to keep going back and do it again as
it
works
only temporarily.... Each time I go back, there is a %1 or even
a -no
home
added after the "C:\Program Files\Internet Explorer\iexplore.exe".
And
i
just
can't work this one out at all.....
Can anyone help???
Thanks in advance