Fingerprint reader stops responding

[Expat]

I am using the fingerprint reader as follows:

o Vista 32-bit Enterprise
o Dell D820, 2GB RAM, 1.83GHz CPU
o Fingerprint driver 3.0.0.187

The problem I have been having for some time now is that after a while
(sometimes minutes but certainly hours) the fingerprint reader stops
responding. I still get the icon on dialogue boxes and the reader is still
illuminated, it just doesn't respond. If I unplug the reader from the laptop
and plug it in again it comes back to life, but will go unresponsive again
after a period of time.

It's not the end of the world but is frustrating so any hints, tips or
solutions would be much appreciated.

 

[Expat]

David,

It's not a dirty reader (I cleaned it again to be sure). The symptoms are
very predictable and repeatable and are 100% cured by unplugging and
re-plugging the reader. This would not be explained by a dirty lense.
Something is causing the reader to stop reading but it is corrected upon
resetting. The driver itself appears to still be good because it recognises
websites I have registered with the reader and places the icon on the
dialogue box.

Thanks,
Andy

 

[Rich T]

Mine has also stopped working. I've been googling and it seems that there
are lots of people suddenly having problems, which would suggest that it is
something to do with a recent Vista upgrade.