Authentec update causes Fingerprint reader to no longer work


C

coladan1

I need some help and hopefully can find it here. I have a Lenovo 300 N100
Notebook running OmniPass. On my last windows update, an update was
installed to the Authentec Fingerprint device driver and now, the fingerprint
reader does not work. I would like to get things up and running again, but
do not know how. Can anyone come up with a way to get things working again.
Thanks fo the help

Steve C.
 
Ad

Advertisements

M

Mike Hall - MVP

coladan1 said:
I need some help and hopefully can find it here. I have a Lenovo 300 N100
Notebook running OmniPass. On my last windows update, an update was
installed to the Authentec Fingerprint device driver and now, the
fingerprint
reader does not work. I would like to get things up and running again,
but
do not know how. Can anyone come up with a way to get things working
again.
Thanks fo the help

Steve C.


Control Panel > System > Device Manager

Look for the device in the lists and, once found, highlight then right click
on the device and select 'Properties'

Now click on the 'driver' tab and select 'Roll Back Driver'

--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx
 
D

DL

And reset your winupdate settings to only download/install critical updates,
not driver updates, which you should only obtain from manufacturers sites,
in your case Lenovo
 
C

coladan1

Mike - Thanks...that did the trick...didn't know you could roll back a driver
like that. Learn something new every day. Anyway, my fingerprint reader is
back up and running. Thanks again

Steve
 
C

coladan1

DL
Thanks for the tip. My settings were correct...I just thought I was
doing the right thing by installing the optional update for my device. Won't
make that mistake again.
 
M

Mike Hall - MVP

coladan1 said:
Mike - Thanks...that did the trick...didn't know you could roll back a
driver
like that. Learn something new every day. Anyway, my fingerprint reader
is
back up and running. Thanks again

Steve


You're welcome.. :)


--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx
 
Ad

Advertisements

W

wiser007

coladan1 said:
DL
Thanks for the tip. My settings were correct...I just thought I was
doing the right thing by installing the optional update for my device. Won't
make that mistake again.
 
Ad

Advertisements

A

aussie_lonesQS89

I am having a similiar problem I downloaded updates the other day and since
then every time i log on i get a window saying it needs to complete
installation or something like that i gone through every possible choice to
say yes or no but it still always comes up. The finger scanner is playing up
with it as well. I tried to do the rollback that you mentioned but i am
unable to choose the rollback button.

The update appears under update history but not installed updates .... so i
can't uninstall it.

i have a toshiba satellite running vista... please help.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top