File Transfer Wizard gives the "Blue Screen of Death"

[Guest]

My operating system, XP Home has become unstable due to spyware. When I start
the File Transfer Wizard, it starts collecting data, then I get an error
message that there is a minidump in progress. The bad data is defined as
"win32k.sys". Any ideas?

 

[Thorsten Matzner]

My operating system, XP Home has become unstable due to spyware. When I start
the File Transfer Wizard, it starts collecting data, then I get an error
message that there is a minidump in progress. The bad data is defined as
"win32k.sys". Any ideas?

There are different problems known with this file. Scan the Microsoft
Knowledge Base (http://support.microsoft.com/search) for the file name
to find help with your exact error message.

 

[Rock]

My operating system, XP Home has become unstable due to spyware. When I start
the File Transfer Wizard, it starts collecting data, then I get an error
message that there is a minidump in progress. The bad data is defined as
"win32k.sys". Any ideas?

Clean your system. Run these programs to check for spyware/malware.
After installing update them, then boot into safe mode and run them.
You should update and run them weekly.

Cwshredder
http://www.intermute.com/spysubtract/cwshredder_download.html

Ad-aware SE
http://www.lavasoftusa.com

Spybot Search and Destroy
http://www.safer-networking.org

Bazooka Adware and Spyware Scanner
http://download.com.com/3000-2144-10247783.html

Pest Patrol Free Pest Scanner
http://www.pestscan.com/ScanOrTrial.asp

If you’re still having problems after running these then run HijackThis
and post the log to one of the specialty forums, _NOT_ this one.

HijackThis
http://www.majorgeeks.com/download.php?det=3155

Forums to Interpret HijackThis Logs:

http://www.spywareinfo.com/forums/
http://forum.aumha.org/viewforum.php?f=30
http://forums.tomcoyote.org/
http://www.wilderssecurity.com/

For viruses, start with Trend Micro’s Sysclean and McAfee’s Stinger.
Download them and the Sysclean signature file. Turn off system restore,
boot into safe mode and run them. Boot back into normal mode and run a
full AV scan with your normal AV program. Then turn system restore back
on.

Trend Micro Sysclean
http://www.trendmicro.com/download/dcs.asp

Trend Micro Signature File
http://www.trendmicro.com/download/pattern.asp

McAfee AVert Stinger Virus Removal Tool
http://vil.nai.com/vil/stinger/

You should also regularly run at least two of these online scans in
addition to your regular up to date AV program:

Online and Downloadable Virus Scanning:

Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm

Bit Defender Online Virus Scan:
http://www.bitdefender.com/scan/license.php

Symantec Online Virus and Security Scan:
http://security.symantec.com/ssc/home.asp

TrendMicro:
http://housecall.trendmicro.com/housecall/start_corp.asp

McAfee Online Virus Scan:
http://www.mcafee.com/myapps/mfs/default.asp

RAV AntiVirus - Scan Online
http://www.ravantivirus.com/scan/

F-Secure:
http://support.f-secure.com/enu/home/ols.shtml

After your system is clean use these programs to help keep it clean:

Spywareblaster
www.javacoolsoftware.com/sbdownload.html

Spywareguard
http://www.javacoolsoftware.com/sgdownload.html

IE-SPYAD
http://www.staff.uiuc.edu/~ehowes/resource.htm