File download not saved to disk.

[Guest]

I'm having the same problem as Metal.

Recently I've been having trouble downloading files via internet explorer;
ie - the dialogue box that asks you to run or save files.

The files download, or seem to, and then the dialogue box disappears after
the progress bar completes, even if the "click here to close this dialogue
box when download completes" box is not ticked. The file is then nowhere on
my hard drive.

The 2 posts on the support.microsoft site haven't helped. Maybe I did them
wrong, but I doubt it. The folder options are configured correctly and the
"confirm open after download" box is ticked in each file type. I use Winzip.
I tried uninstalling winzip to see if the problem was the setup, but I can't
re-download it because of the restrictions, so I'm having to use a P2P
program for it.

Not only is it the IE, but files recieved over MSN messenger do not save.
It's really annoying. Files through P2P seem to work though. Any help you can
give would be much appreciated.

 

[Maurice N ~ MVP]

Cover some basics first. What security / firewall / AV programs are you running? Except for firewall, have you tried (temporarily) turning them off.

How much free space on your "save to" drive?
Are you saving to a unique (or dedicated) folder ? Do you have permissions restrictions on the drive or folder?
I typically save either to a new folder (created at download process) or sometimes to a common catchall HD folder.

What is the disk space setting for your IE Temp internet files folder? (IE Tools>Internet Options>General Tab> at Temporary Internet Files block, press Settings. Review size setting.
In your Internet Explorer browser, from it's main menu bar, select Tools, then Internet Options, then
click on the Advanced tab.
Scroll down via the scroll bar. Look for this next entry, make sure it is Checked (green check):
Use Passive FTP

Take a look at your Internet Explorer browser's settings. Tools> Internet Options> Security settings.
For whatever security zone it is set at, look under the Security Settings tab -- at "Downloads" >File download.
See if it is "Disable" d or "Enable" d .

Have you ever installed a utility like Netzip , or a download manager, before all this?
A long, long time ago, I had Netzip and it caused headaches later on, for downloads
that I wanted to save.

Go to Control Panel , carefully into Add Remove Programs. Scan the whole list.
See if you have any of these:

Bonzi Buddy
NetOP
NetPopup
Netzip
At Guard
Ilexia
Netgo
* Get Right *
Internet Boost 99
Web Cellerator
Net Sonic Pro 2.0
Micrografx Flowcharter 7
Fast Net 99
Web Turbo
Internet Boost 99
Web Early

Micro Surfer
No More Ads
Turbo Explorer

Cheyenne Web Browser Anti-Virus.
Zip Magic

If you have 1, I'd suggest removing it. Also within the suspects would be other browser add-ons intended
to stop web ads. It 'may' even be your antivirus program's security module -- maybe it's set too high.


You may try (ever so briefly) turn off your firewall & antivirus/security program. Close IE browser. Retry the download.
Re-activate firewall & AV afterwards.

See http://support.microsoft.com/?kbid=816037 check on your version of Urlmon.dll

 

[Guest]

Thanks, Maurice.

Windows XP Home version 2002 (SP2) - Fully updated as far as I can tell
Internet Explorer 5 [I think] (I can't download 6 or the latest version -
whatever it is, due to the obvious problem)

Firewall: Norton Internet Security (Fully updated)
A/V: Microsoft Windows Defender (Fully updated)

I turned off my firewall settings, like you suggested, but it didn't work.
My A/V was turned off at the time too.

Only 1 account on my computer, which is administrator, with no restrictions.

My firewall has a pop-up blocker enabled, and so does my internet explorer.
I don't think they're 3rd party, and they haven't caused any problems that I
can remember.

The only download manager I've had was the IGN one (for FileFront), which I
uninstalled a while ago. There are no downloaders in my program list in
control panel.

My HDD is a Maxtor S/ATA 200GB with about 75% free space. I have 31114mb of
space reserved for Temporary Internet Files. Which was previously at I think
2mb, but I changed it to max as you suggested.

All downloads via internet explorer are downloaded to my desktop. (I have
tried changing the location, but it's not the location that's the problem.)
My MSN files are usually stored in their received files folder, and P2P files
in my P2P folder.

I checked the passive FTP setting in my internet options, and it wasn't
ticked. I corrected this, and it still didn't work. I don't know if it
affects IE5 though.

Downloads are enabled in all zones, in the internet options: trusted, etc.
(I think it might have something to do with Active X - don't ask me why, but
those settings are confusing, and sometimes there are random blocks/pop-ups
about material on some sites.)

As for the pop-up blockers. I've tried them disabled and it didn't work. My
downloads were working until recently. I can't remember changing anything. I
downloaded more XP updates after reading your reply, and now an Active
control dialogue box pops up now on 2 sites that I went on.

Urlmon.dll? --> I don't have IE6 & I don't know what is included in any
update/hotfix for windows XP that I have installed.

On a possibly relevant note, I scheduled a disk check on a restart. It only
reached task 4/5 and crashed (and defragmentation sometimes fails, because of
corrupt data). Maybe my file system is corrupted and the downloads are just a
sign of a bigger problem. Would it be better to just format everything? This
is really annoying. Hope this information helps.

 

[Maurice N ~ MVP]

On Norton Internet Security, I would suggest you check all its settings & options. Especially anything related to downloads.

Bring up your Internet Explorer browser. From its main menu, select Help/About. If you have XP, you should have & see version 6.0.2900.2180.xpsp_sp2
See what yours shows & post that back here.

As to your last question: No, do not jump into format, or any re-install. If you have a doubt about file integrity,
Run CHKDSK in XP Recovery Console:
Set pc BIOS to boot from CDROM. Place XP CD in drive. Reboot from the CD.
Select the first option R Repair/Recovery Console. Select your Windows
partition by number. Usually it is 1 . Login to XP with administrator
password. Then run CHKDSK /P from the command line. (In R console /P
replaces /F ).

Run it once (or repeat) until it shows no errors. Run CHKDSK for each drive on your system.
CHKDSK /P :X where X is letter for disk drive

References for Recovery Console:
Description of the Windows XP Recovery Console - Article ID 314058
http://support.microsoft.com/kb/314058

--
Maurice N
MVP Windows - Shell / User
-----

Thanks, Maurice.

Windows XP Home version 2002 (SP2) - Fully updated as far as I can
tell Internet Explorer 5 [I think] (I can't download 6 or the latest
version - whatever it is, due to the obvious problem)

Firewall: Norton Internet Security (Fully updated)
A/V: Microsoft Windows Defender (Fully updated)

I turned off my firewall settings, like you suggested, but it didn't
work. My A/V was turned off at the time too.

Only 1 account on my computer, which is administrator, with no
restrictions.

My firewall has a pop-up blocker enabled, and so does my internet
explorer. I don't think they're 3rd party, and they haven't caused
any problems that I can remember.

The only download manager I've had was the IGN one (for FileFront),
which I uninstalled a while ago. There are no downloaders in my
program list in control panel.

My HDD is a Maxtor S/ATA 200GB with about 75% free space. I have
31114mb of space reserved for Temporary Internet Files. Which was
previously at I think 2mb, but I changed it to max as you suggested.

All downloads via internet explorer are downloaded to my desktop. (I
have tried changing the location, but it's not the location that's
the problem.) My MSN files are usually stored in their received files
folder, and P2P files in my P2P folder.

I checked the passive FTP setting in my internet options, and it
wasn't ticked. I corrected this, and it still didn't work. I don't
know if it affects IE5 though.

Downloads are enabled in all zones, in the internet options: trusted,
etc. (I think it might have something to do with Active X - don't ask
me why, but those settings are confusing, and sometimes there are
random blocks/pop-ups about material on some sites.)

As for the pop-up blockers. I've tried them disabled and it didn't
work. My downloads were working until recently. I can't remember
changing anything. I downloaded more XP updates after reading your
reply, and now an Active control dialogue box pops up now on 2 sites
that I went on.

Urlmon.dll? --> I don't have IE6 & I don't know what is included in
any update/hotfix for windows XP that I have installed.

On a possibly relevant note, I scheduled a disk check on a restart.
It only reached task 4/5 and crashed (and defragmentation sometimes
fails, because of corrupt data). Maybe my file system is corrupted
and the downloads are just a sign of a bigger problem. Would it be
better to just format everything? This is really annoying. Hope this
information helps.

 

[Guest]

lol. You're not going to believe this.

Windows XP setup cannot detect any hard drives when I boot up for diskcheck.
I think it's because it's S/ATA. The raid/giga raid settings were really
confusing when my friend and I built the PC and I don't have a clue how to
fix it. I decided to run the checkdisk because I need to repair the registry.
Under System Information: Internet Settings -> Internet Explorer -> File
Versions... iecont.dll & iecontlc.dll are <missing> & ieuinit.inf is 'Not
Available'. I think it may be causing some problems.

As for the IE build:
Version 6.0.2900.2180.xpsp_sp2_gdr.050301-1519IS
Cipher strength: 128-bit
update versions:; SP2;

urlmon.dll = 6.0.2900.2823

I checked on Norton through all the menu/settings and even verified the
internet enabled programs. I'm pretty sure they're all enabled. It would be
easier if the list didn't include programs that haven't been there for years,
though.

As for the format option: I won't be able to, unless someone is here to talk
me through it, or I take it to a professional, which won't be cheap. *sigh*

 

[Maurice N ~ MVP]

Your info for the I.E. browser appears to be ok, except for that extra "IS" at the end of the string for Version number.
Your version of urlmon.dll is fine. My IE 6 (via System Information) also shows
" iecont.dll & iecontlc.dll are <missing> & ieuinit.inf is 'Not Available'." Same as yours.

On chkdsk, There are multiple ways of starting
CHKDSK.
1. While in XP, using Win Explorer. Highlight/click the desired drive.
Choose Properties, then on the Tools tab, look at "Error-checking" block, and
click on "Check Now".
2. While in XP, click My Computer/right-click/ Manage / click on Disk
Management (under the Storage icon). Select the drive & do same as above.
3. While in XP, go to Run, type in "cmd" --which opens a command window. Run
chkdsk in there.
4. Start menu/All programs/Accessories/Command prompt. Then run chkdsk.

I have a concern if you believe that the registry has an issue or problem. Chkdsk will not fix a problem with registry.

Lets have you re-register some IE dll's
Go to Start/Run and type in the Open (text box)

regsvr32 browseui.dll <press OK>

then

regsvr32 Actxprxy.dll <press OK>

regsvr32 jscript.dll <press OK>

regsvr32 Oleaut32.dll <press OK>


regsvr32 Mshtml.dll <press OK>


regsvr32 Shdocvw.dll <press OK>

regsvr32 Shell32.dll <press OK>


regsvr32 Urlmon.dll <press OK>


Then open IE, Tools menu, Options, Program Tab, and click the "Reset Web Settings" button.
Apply changes. Close IE.

Disable Norton/Symatec software such as Norton Personal Firewall, Norton antivirus and so on.
(You can re-enable later on).

Enable the XP firewall.

Reviewing your original note, I'd have to say to be very wary of any P2P programs. They are infamous for eventually infecting your system.
I'd suggest you consider removing them.

You can run a free online antivirus & security check at Trendmicro
http://housecall.trendmicro.com

Retry download now.