fax will not configure

[Jeff]

Computer wants file "fxscfgwz.dll" from service pack 1 or
XP disc, both of which I have repeatedly tried to offer..
Keeps saying "cannot locate". Any suggestions? before I
go to apple?

 

[Russ Valentine [MVP-Outlook]]

If you have applied SP1, these files may have been moved to a different
folder (ServicePackFiles\i386), and you will need to direct the routine to
that folder.

When the installation routine is unable to find the necessary installation
files (even when directed to the appropriate i386 Folder) it usually means
that the installation files are compressed. This is often the case when the
files are pre-copied by a manufacturer on the hard drive. If you do a search
for the files that the installation routine claims are missing (fxsapi.dll
and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
fxcfgwz.dl_. These are compressed DLL files and will need to be
decompressed. Double click on them and you will get a prompt for the file to
use to open them. Click on BROWSE. and select Win32 Cabinet Self-Extractor,
which is in the system folder. With any luck it will uncompress them all and
make them visible as DLL files. The install routine still may not find these
files. If so, then you must manually direct the installation routine to the
i386 folder that contains these extracted files.