Fax tiffs

[Chris]

I am suddenly unable to open my fax tiffs in Outlook 2003.
I was able to open them up until 2 days ago. I contacted
my email server provider and they said it is an Outlook
issue and I needed to contact you. When I go to open the
tif file I get a message that says "Can't create file:
fax.tif. Right Click the folder you want to create the
file in, and then click properties on the shortcut menu to
check the permission for the folder."

We were able to open them previously with Imaging.

Please respond as soon as possible.

Thank you for your assistance.

 

[Russ Valentine [MVP-Outlook]]

There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"



Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument