fax stops receiving

[Shmuel]

I use the fax program that comes with Windows XP. When I
turn on the computer or re-boot the fax picks up incoming
faxes correctly. After hours(?) or days (?), I suddenly
discover that the fax doesn't answer incoming calls
anymore. A re-boot fixes the problem. Any ideas on what is
happening?

Thanks

 

[Hal Hostetler [MVP DTS]]

That's not normal behavior, nor is anything like a "common" problem with the
Fax service. Are there any Event Viewer entries or error messages that come
along with this symptom?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Shmuel]

I didn't see anything relevent in the Event Viewer. No
error messages appear.

 

[Earl F. Parrish]

I use the fax program that comes with Windows XP. When I
turn on the computer or re-boot the fax picks up incoming
faxes correctly. After hours(?) or days (?), I suddenly
discover that the fax doesn't answer incoming calls
anymore. A re-boot fixes the problem. Any ideas on what is
happening?

Thanks

Do you have your computer going into Standby or Hibernation? Often
network and dialup connections are not restored properly when one
exits from those states.

 

[Shmuel]

-----Original Message-----
Do you have your computer going into Standby or Hibernation? Often
network and dialup connections are not restored properly when one
exits from those states.

No. Not standby and not hibernation.

 

[Guest]

No. Not standby and not hibernation.

 

[Guest]

Did you get this issue resolved? We are running into situations when the
standard XP fax program answers the phone but then doesn't receive the fax.

 

[Ananda Sarkar [MSFT]]

what's the error you are getting in Client Console or Fax monitor, when the
failure happens.

--
Ananda Sarkar
Microsoft Printing, Imaging and Fax Team

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