S
Sean Godel
Hi Feng, thanks for your detailed response. As it turns
out, the problem in my case was caused by my changing
Everyone to Domain Users under Printers and Faxes for
the fax device. Ooops!
out, the problem in my case was caused by my changing
Everyone to Domain Users under Printers and Faxes for
the fax device. Ooops!
Feng said:Hi Sean,
Actually, such problem can be caused by different cause. For example, the
permission to access the remote resource, the permission to access the
system files. Even the mismatched version of some dll files can cause such
issues.
Regarding your "Fax server information cannot be retrieved", the
C:\windows\system32\spool\drivers\w32x86\3\fxsres.dll file was a mismatched
version with the other fxs*files. The clients were fixed by replacing this
file with the correct version.
Check the version of any of the fxs*.dll files in the following folder on a
working and non-working client.
C:\windows\system32\spool\drivers\w32x86\3 You can use Fxsui.dll as an
example.
Version 5.2.2581.0 is the Windows 2003 version.
Version 5.2.1776.x is the Windows XP version.
File Functional Machine
Non Functional Machine
FXSAPI 5.2.2581.0
5.2.2581.0
FXSDRV 0.3.2581.0
0.3.2581.0
FXSRES 5.2.2581.0
5.2.1776.1023
FXSTIFF 5.2.2581.0
5.2.2581.0
FXSUI 5.2.2581.0
5.2.2581.0
FXSWZRD 5.2.2581.0
5.2.2581.0
You may try the following to resolve the errors on the server:
1. Exported and deleted the following registry key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Wind
ows NT x86\Drivers\Version-3\Microsoft Shared Fax Driver]
2. Reinstalled the fax client software from the following location:
\\mpserver\faxclients\msfaxcln.msi
<file://\\mpserver\faxclients\msfaxcln.msi>
Other possible causes for the error: "Fax server information cannot be
retrieved. The Fax wizard will close now."
- The Shared Fax service is not started.
- The Telephony service is not started.
- The Country code is not configured. (Control Panel | Regional Options)
- Make sure the Country/Region option in the dialing rules matches the
Country code above. (Control Panel | Phone and Modem Options | Dialing
Rules tab)
- Mismatched files
Have a nice day!
Thanks & Regards,
Feng Mao [MSFT], MCSE
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Date: Sun, 29 Aug 2004 20:04:10 -0700
| From: Sean Godel <[email protected]>
| User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2)
Gecko/20040804 Netscape/7.2 (ax)
| X-Accept-Language: en-us, en, zh-tw, zh-cn, zh-hk
| MIME-Version: 1.0
| Subject: Re: Fax service problem win2003
| References: <opsctvdxbw5jtzyo@andrea>
<zGa#[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
| In-Reply-To: <[email protected]>
| Content-Type: text/plain; charset=us-ascii; format=flowed
| Content-Transfer-Encoding: 7bit
| Message-ID: <#[email protected]>
| Newsgroups: microsoft.public.win2000.fax
| NNTP-Posting-Host: d154-20-71-206.bchsia.telus.net 154.20.71.206
| Lines: 1
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP12
phx.gbl
| Xref: cpmsftngxa10.phx.gbl microsoft.public.win2000.fax:2890
| X-Tomcat-NG: microsoft.public.win2000.fax
|
| Hi Feng, do you know what the nature of this problem is?
| I noticed quite a few people reporting the same problem.
| My setup is similar to Andrea's but I am trying to get
| Domain Users to print to the fax server. I tried your
| suggestion below and I still get "Fax server information
| cannot be retrieved" when trying to fax via notepad.
|
|
| Feng Mao wrote:
|
| > Hi Andrea,
| >
| > For test propose, could you please create a new account named TEST on
the
| > workstation with the same password as TEST on CIMITER? Log off and log
on
| > TEST on the workstation. When you connect to the FAX with UNC name, you
| > should not be promoted for UserName and Password. Can you use remote
FAX
| > service at this moment?
| >
| > Thanks & Regards,
| >
| > Feng Mao [MSFT], MCSE
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| > --------------------
| > | From: AndreaB <[email protected]>
| > | Newsgroups: microsoft.public.win2000.fax
| > | Subject: RE: Fax service problem win2003
| > | Date: Wed, 25 Aug 2004 11:48:07 +0200
| > | Message-ID: <[email protected]>
| > | References: <opsctvdxbw5jtzyo@andrea>
| > <zGa#[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > <[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain; charset="iso-8859-15"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: MicroPlanet Gravity v2.60
| > | Organization: X-Privat NNTP Server - www.x-privat.org
| > | Lines: 95
| > | X-Complaints-To: (e-mail address removed)
| > | Path:
| >
cpmsftngxa10.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.s
| >
ul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!border1.nntp.dca.gi
| > ganews.com!nntp.giganews.com!news.moat.net!x-privat.org!not-for-mail
| > | Xref: cpmsftngxa10.phx.gbl microsoft.public.win2000.fax:2856
| > | X-Tomcat-NG: microsoft.public.win2000.fax
| > |
| > | Hi,
| > |
| > | No I don't use terminal service.
| > | I just type the UNC name, then I give user and password (only the
first
| > | time I connect) and the fax console opens. In the bottom bar I see
"all
| > | fax printers are inaccessible". Double cliking opens status window
where
| > | I see the fax printer wiht a red X and "connection error".
| > | If I try to print i.e. from Word: the fax Wizard opens, cliking Next
I
| > | obtain an error message "Fax server information cannot be retrived.
the
| > | fax wizard will close now".
| > | After this error in the event viewer of the server i find this two
| > | entries:
| > |
| > | Event Type: Information
| > | Event Source: Print
| > | Event Category: None
| > | Event ID: 11
| > | Date: 25/08/2004
| > | Time: 11.39.58
| > | User: CIMITERI\Test
| > | Computer: CIMITERI
| > | Description:
| > | Document 2, Microsoft Word - Documento1 owned by Test was paused on
Fax.
| > |
| > | Event Type: Information
| > | Event Source: Print
| > | Event Category: None
| > | Event ID: 13
| > | Date: 25/08/2004
| > | Time: 11.44.37
| > | User: CIMITERI\Test
| > | Computer: CIMITERI
| > | Description:
| > | Document 2, Microsoft Word - Documento1 owned by Test was deleted on
| > | Fax.
| > |
| > | Using Test or Administrator account seems to make no difference....
| > |
| > | thank you!
| > |
| > |
| > |
| > |
| > | In article <[email protected]>,
| > | (e-mail address removed) says...
| > | > Hi Andrea,
| > | >
| > | > May I know how you send fax on the client? Do you use Terminal
Servcie
| > or
| > | > just use UNC name and print to the remote Fax server? Is there any
| > error
| > | > message when use the fax service on the client machine? If so,
please
| > | > describe the exact message.
| > | >
| > | > Have a good day!
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Feng Mao [MSFT], MCSE
| > | > Microsoft Online Partner Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > =====================================================
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | From: AndreaB <[email protected]>
| > | > | Newsgroups: microsoft.public.win2000.fax
| > | > | Subject: RE: Fax service problem win2003
| > | > | Date: Sat, 21 Aug 2004 16:56:22 +0200
| > | > | Message-ID: <[email protected]>
| > | > | References: <opsctvdxbw5jtzyo@andrea>
| > | > <zGa#[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > <[email protected]>
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain; charset="iso-8859-15"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: MicroPlanet Gravity v2.60
| > | > | Organization: X-Privat NNTP Server - www.x-privat.org
| > | > | Lines: 25
| > | > | X-Complaints-To: (e-mail address removed)
| > | > | Path:
| > | >
| >
cpmsftngxa10.phx.gbl!TK2MSFTFEED01.phx.gbl!TK2MSFTNGP08.phx.gbl!newsfeed00.s
| > | >
| >
ul.t-online.de!t-online.de!news-spur1.maxwell.syr.edu!news.maxwell.syr.edu!n
| > | > ews.moat.net!x-privat.org!not-for-mail
| > | > | Xref: cpmsftngxa10.phx.gbl microsoft.public.win2000.fax:2847
| > | > | X-Tomcat-NG: microsoft.public.win2000.fax
| > | > |
| > |
| >
|