Fax Server Information Cannot be Retrieved

[TxT]

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

Regards
Erik
www.progresso.dk

Dear Erik,
after some months I found finally the solution to my Fax problem. Thank you!

My PC runs with XP Pro Italian with Sp2.

The only difference to your procedure, is that I had to include in the
Sp2 I386 folder some fx*.dl_ present only in the Sp1 CD.

Ciao,
TxT

 

[Russ Valentine [MVP-Outlook]]

Not sure this is the same problem. What is their error message?
SBS client on NT4 is not the same as Windows XP fax.
--
Russ Valentine
[MVP-Outlook]

Russ,

The problem is not iscolated to WinXP. I just installed Small Business
Server 2003 sp1. All 5 files installed without a problem. However, as
soon as the system was restarted, my NT4 clients could no longer fax
using the SBS fax services. I tried to remove and re-install the fax
drivers on the NT4 systems with no success...however, unlike the rest
in this thread, my WinXP Pro clients continue to work with not problem.
Do you know if Microsoft has come any closer to a solution? Thanks.

Jim Edmonds

']Also several people have successfully fixed this problem with this
article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.".
The
Esentutl.exe utility procedure is listed he

http://www.csd.toshiba.com/cgi-bin/...------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also,
however,
I've not yet seen any posts that say it does.
--
Russ Valentine
[MVP-Outlook]
"progresso" (e-mail address removed) wrote in message

Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The
fax
software was installed through the Explorer window "Printers and
Faxes"
(available through the Control Panel or in the Start menu), and it
went
without any error messages as far as we can remember. (Of cause we
were
asked to locate a file; we selected folder D:\I386 on the SP2
CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel
window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional
Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents
in
some cases.



Phil7979 Wrote:-
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3) run into a problem with my fax..... I receive the error message:
"Fax Server Information Cannot be Retrieved...."-

 

[edmondsj]

The error message is the same as others have posted. I'm running Fa
servers on SBS2003 with the fax client installed on NT4 and WinX
workstations. I can't identify the exact problem but I have been abl
to correct today. The problem started after SBS 2003 service pack
was installed which if I understand correctly has some of the feature
borrowed from WinXP sp2. The fax software had already been deployed t
the NT4 and WinXP systems prior to the sp1 install and everything worke
as expected. As soon as sp1 was installed I started getting the erro
as others have discussed but only on the NT4 systems. Since there i
Office 2000, Office XP, and Office 2003 (On XP systems) on variou
systems this was ruled out as a possible cause. After reading wha
others were doing I removed Fax services from the SBS 2003 server
rebooted, and then re-installed using add/remove. I reinstalled th
fax printer on the NT4 systems and the error went away which in my min
targets something to do with the fax services update in SBS 2003 sp1 an
probably the WinXP sp2 that everyone else is having...again, it appear
this is not MS Office related, nor antivirus related (FYI, using C
eTrust 7.1 on this network). I have several other clients with SB
2003 and haven't upgraded them yet so I don't know if I'll have th
same issues with them or not yet. Thanks for your inputs.

']Not sure this is the same problem. What is their error message?
SBS client on NT4 is not the same as Windows XP fax.
--
Russ Valentine
[MVP-Outlook]
"edmondsj" (e-mail address removed) wrote in message

Russ,

The problem is not iscolated to WinXP. I just installed Smal
Business
Server 2003 sp1. All 5 files installed without a problem. However
as
soon as the system was restarted, my NT4 clients could no longer fax
using the SBS fax services. I tried to remove and re-install the fax
drivers on the NT4 systems with no success...however, unlike the rest
in this thread, my WinXP Pro clients continue to work with no
problem.
Do you know if Microsoft has come any closer to a solution? Thanks.

Jim Edmonds


'Russ Valentine [MVP-Outlook Wrote:-
']Also several people have successfully fixed this problem with this
article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.".
The
Esentutl.exe utility procedure is listed he


http://www.csd.toshiba.com/cgi-bin/...------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also,
however,
I've not yet seen any posts that say it does.
--
Russ Valentine
[MVP-Outlook]
"progresso" (e-mail address removed) wrote in message

Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The
fax
software was installed through the Explorer window "Printers and
Faxes"
(available through the Control Panel or in the Start menu), and it
went
without any error messages as far as we can remember. (Of cause we
were
asked to locate a file; we selected folder D:\I386 on the SP2
CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel
window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional
Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents
in
some cases.



Phil7979 Wrote:-
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3) run into a problem with my fax..... I receive the error message:
"Fax Server Information Cannot be Retrieved...."-