Fax seems to interfere with modem


E

Eduardo Kolbe

Before configuring Windows Fax, I used to connect to the Internet using the
BCM V.92 56K modem in my DELL Inspiron 1150 Windows XP Home SP2 at speeds of
42-52Kbps.
Now, after configuring Windows XP Fax, I can only get 29-32 Kbps connections
and I hear the Fax tone being sent out at a 2 second (?) interval right
after dialing up. I guess that the tone may be confusing my access
provider's modem.
Question: How can I disable the Fax tones so that they do not interfere with
the modem ?
I have already tried removing Fax from Windows components but I can still
hear the Fax sending out tones.
Thanks.
Ed.
 
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R

Russ Valentine [MVP-Outlook]

Explain what you mean by fax tone.
Windows XP Fax sends nothing unless you are sending a fax.
 
E

Eduardo Kolbe

I mean it seems like XP Fax is trying to send a Fax even if there is none to
be sent.
The tone I am referring to is audible immediately after the dial tones are
finished and it repeats about every 2 seconds...

Russ Valentine said:
Explain what you mean by fax tone.
Windows XP Fax sends nothing unless you are sending a fax.
--
Russ Valentine
[MVP-Outlook]
Eduardo Kolbe said:
Before configuring Windows Fax, I used to connect to the Internet using
the BCM V.92 56K modem in my DELL Inspiron 1150 Windows XP Home SP2 at
speeds of 42-52Kbps.
Now, after configuring Windows XP Fax, I can only get 29-32 Kbps
connections and I hear the Fax tone being sent out at a 2 second (?)
interval right after dialing up. I guess that the tone may be confusing
my access provider's modem.
Question: How can I disable the Fax tones so that they do not interfere
with the modem ?
I have already tried removing Fax from Windows components but I can still
hear the Fax sending out tones.
Thanks.
Ed.
 
R

Russ Valentine [MVP-Outlook]

What is in your Fax Console's Outbox?
--
Russ Valentine
[MVP-Outlook]
Eduardo Kolbe said:
I mean it seems like XP Fax is trying to send a Fax even if there is none
to be sent.
The tone I am referring to is audible immediately after the dial tones are
finished and it repeats about every 2 seconds...

Russ Valentine said:
Explain what you mean by fax tone.
Windows XP Fax sends nothing unless you are sending a fax.
--
Russ Valentine
[MVP-Outlook]
Eduardo Kolbe said:
Before configuring Windows Fax, I used to connect to the Internet using
the BCM V.92 56K modem in my DELL Inspiron 1150 Windows XP Home SP2 at
speeds of 42-52Kbps.
Now, after configuring Windows XP Fax, I can only get 29-32 Kbps
connections and I hear the Fax tone being sent out at a 2 second (?)
interval right after dialing up. I guess that the tone may be confusing
my access provider's modem.
Question: How can I disable the Fax tones so that they do not interfere
with the modem ?
I have already tried removing Fax from Windows components but I can
still hear the Fax sending out tones.
Thanks.
Ed.
 
E

Eduardo Kolbe

In an attempt to fix the problem, I have removed Fax Services from Windows
Components. As a consequence Fax console is not available (empty).

Before removing Fax Services the Fax Console's was empty.

Russ Valentine said:
What is in your Fax Console's Outbox?
--
Russ Valentine
[MVP-Outlook]
Eduardo Kolbe said:
I mean it seems like XP Fax is trying to send a Fax even if there is none
to be sent.
The tone I am referring to is audible immediately after the dial tones
are finished and it repeats about every 2 seconds...

Russ Valentine said:
Explain what you mean by fax tone.
Windows XP Fax sends nothing unless you are sending a fax.
--
Russ Valentine
[MVP-Outlook]
Before configuring Windows Fax, I used to connect to the Internet using
the BCM V.92 56K modem in my DELL Inspiron 1150 Windows XP Home SP2 at
speeds of 42-52Kbps.
Now, after configuring Windows XP Fax, I can only get 29-32 Kbps
connections and I hear the Fax tone being sent out at a 2 second (?)
interval right after dialing up. I guess that the tone may be confusing
my access provider's modem.
Question: How can I disable the Fax tones so that they do not interfere
with the modem ?
I have already tried removing Fax from Windows components but I can
still hear the Fax sending out tones.
Thanks.
Ed.
 
E

Earl F. Parrish

Eduardo Kolbe said:
Before configuring Windows Fax, I used to connect to the Internet
using the BCM V.92 56K modem in my DELL Inspiron 1150 Windows XP
Home SP2 at speeds of 42-52Kbps.
Now, after configuring Windows XP Fax, I can only get 29-32 Kbps
connections and I hear the Fax tone being sent out at a 2 second
(?) interval right after dialing up. I guess that the tone may be
confusing my access provider's modem.
Question: How can I disable the Fax tones so that they do not
interfere with the modem ?
I have already tried removing Fax from Windows components but I
can still hear the Fax sending out tones.
Thanks.
Ed.

Removing the fax program will not disable the modem either trying to
send or receive a fax. You have to turn the modem's sending and
receiving functions with the fax software before uninstalling the
fax software. A point to remember is that the fax program does not
answer the incoming ring. A command has been sent to the modem
telling it to go offhook after a certain number of rings. This can
happen even if the computer is turned off if you have an ATX
motherboard. That is how Wake-on-Ring works. You have to reinstall
the fax software and turn off Auto-Answer.
 
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R

Russ Valentine [MVP-Outlook]

Earl,
If Autoanswer were causing the problem, why would the user hear fax tones
right after dialing up to the Internet? I can't figure out why that would
happen.
 
E

Earl F. Parrish

Russ Valentine said:
Earl,
If Autoanswer were causing the problem, why would the user hear
fax tones right after dialing up to the Internet? I can't figure
out why that would happen.

That might be the answer tones the fax modem sends for an incoming
call. I have not tested out what the modem does for an outgoing
data call when auto-answer is on. I have DSL so I do not use dialup
anymore. From my past experience with fax software, the modem
usually is shown to be in use when you have auto-answer turned on
and try to use the modem for something else. That was way back when
I used WinFax Pro and had a dialup account with CompuServe using
Windows 98.
 
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R

Russ Valentine [MVP-Outlook]

Interesting. I wonder why fax software would send out answer tones if there
is no incoming call. Like you, I can't test. Dial up Internet is in the very
distant past.
 

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