Fax Number Not Displaying


G

Guest

Outlook XP has suddenly stopped displaying all contacts fax numbers in the
"select names" window when attempting to "send new message" to a contacts fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and repair and found
nothing; I ran a scan for malicious software but found none; I have confirmed
that the "Fax Mail Transport" account seems to be present and properly
configured; I have checked the "Fax Printer Configuration" properties which
seem to be ok; and I repaired MS office xp installation... all to no avail.

Any ideas would be appreciated.
 
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R

Russ Valentine [MVP-Outlook]

State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for your operating
system.
State whether your fax recipients appear as they should in your Outlook
Address Book.
 
G

Guest

The computer seems to have slowed down a bit over the last several months
since I added a 2nd flat screen monitor on my dual monitor video card.
Sometimes the sysmem or some programs have become unresponsive, which may be
caused in part by simultaneously running too many programs. During the
previous week I had 2 hardware/software installations fail; Power Chute for
my UPS, and the driver for an Adaptec Fire wire card. I abandoned both
installations, removed the hardware, and restored the computer system to it's
previous state.

My default contact manager is outlook xp.

Yes the Business Fax and/or Home Fax numbers appear normal in the Contact
window of all contacts reviewed.



Russ Valentine said:
State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for your operating
system.
State whether your fax recipients appear as they should in your Outlook
Address Book.
--
Russ Valentine
[MVP-Outlook]
ctc said:
Outlook XP has suddenly stopped displaying all contacts fax numbers in the
"select names" window when attempting to "send new message" to a contacts
fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and repair and
found
nothing; I ran a scan for malicious software but found none; I have
confirmed
that the "Fax Mail Transport" account seems to be present and properly
configured; I have checked the "Fax Printer Configuration" properties
which
seem to be ok; and I repaired MS office xp installation... all to no
avail.

Any ideas would be appreciated.
 
R

Russ Valentine [MVP-Outlook]

But I still need you to check how the Outlook Address Book appears, not the
Contacts Folder.
I have a hunch your Outlook Address Book got corrupted with all these
crashes and system restores.
When you examine
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
how many Contact Folders do you see there?
Are all fax numbers missing from the address book in XP fax, or only some?
--
Russ Valentine
[MVP-Outlook]
ctc said:
The computer seems to have slowed down a bit over the last several months
since I added a 2nd flat screen monitor on my dual monitor video card.
Sometimes the sysmem or some programs have become unresponsive, which may
be
caused in part by simultaneously running too many programs. During the
previous week I had 2 hardware/software installations fail; Power Chute
for
my UPS, and the driver for an Adaptec Fire wire card. I abandoned both
installations, removed the hardware, and restored the computer system to
it's
previous state.

My default contact manager is outlook xp.

Yes the Business Fax and/or Home Fax numbers appear normal in the Contact
window of all contacts reviewed.



Russ Valentine said:
State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for your operating
system.
State whether your fax recipients appear as they should in your Outlook
Address Book.
--
Russ Valentine
[MVP-Outlook]
ctc said:
Outlook XP has suddenly stopped displaying all contacts fax numbers in
the
"select names" window when attempting to "send new message" to a
contacts
fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and repair and
found
nothing; I ran a scan for malicious software but found none; I have
confirmed
that the "Fax Mail Transport" account seems to be present and properly
configured; I have checked the "Fax Printer Configuration" properties
which
seem to be ok; and I repaired MS office xp installation... all to no
avail.

Any ideas would be appreciated.
 
G

Guest

Contacts: Personal Folders is the only one listed.

Fax numbers are missing only for those contacts who have email addresses. If
a contact has a fax number and no email then the fax number displays.


Russ Valentine said:
But I still need you to check how the Outlook Address Book appears, not the
Contacts Folder.
I have a hunch your Outlook Address Book got corrupted with all these
crashes and system restores.
When you examine
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
how many Contact Folders do you see there?
Are all fax numbers missing from the address book in XP fax, or only some?
--
Russ Valentine
[MVP-Outlook]
ctc said:
The computer seems to have slowed down a bit over the last several months
since I added a 2nd flat screen monitor on my dual monitor video card.
Sometimes the sysmem or some programs have become unresponsive, which may
be
caused in part by simultaneously running too many programs. During the
previous week I had 2 hardware/software installations fail; Power Chute
for
my UPS, and the driver for an Adaptec Fire wire card. I abandoned both
installations, removed the hardware, and restored the computer system to
it's
previous state.

My default contact manager is outlook xp.

Yes the Business Fax and/or Home Fax numbers appear normal in the Contact
window of all contacts reviewed.



Russ Valentine said:
State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for your operating
system.
State whether your fax recipients appear as they should in your Outlook
Address Book.
--
Russ Valentine
[MVP-Outlook]
Outlook XP has suddenly stopped displaying all contacts fax numbers in
the
"select names" window when attempting to "send new message" to a
contacts
fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and repair and
found
nothing; I ran a scan for malicious software but found none; I have
confirmed
that the "Fax Mail Transport" account seems to be present and properly
configured; I have checked the "Fax Printer Configuration" properties
which
seem to be ok; and I repaired MS office xp installation... all to no
avail.

Any ideas would be appreciated.
 
R

Russ Valentine [MVP-Outlook]

Now that is truly inexplicable and inconsistent with how the Outlook Address
Book works.
Please recheck your findings.
State whether these fax numbers ever appeared and whether you are now
referring to the Outlook Address Book or the Address Book you invoke from
the Fax Wizard.
Open a Contact Record whose fax number is failing to appear and verify that
the Contact has a valid, resolved fax number in a fax field.
--
Russ Valentine
[MVP-Outlook]
ctc said:
Contacts: Personal Folders is the only one listed.

Fax numbers are missing only for those contacts who have email addresses.
If
a contact has a fax number and no email then the fax number displays.


Russ Valentine said:
But I still need you to check how the Outlook Address Book appears, not
the
Contacts Folder.
I have a hunch your Outlook Address Book got corrupted with all these
crashes and system restores.
When you examine
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
how many Contact Folders do you see there?
Are all fax numbers missing from the address book in XP fax, or only
some?
--
Russ Valentine
[MVP-Outlook]
ctc said:
The computer seems to have slowed down a bit over the last several
months
since I added a 2nd flat screen monitor on my dual monitor video card.
Sometimes the sysmem or some programs have become unresponsive, which
may
be
caused in part by simultaneously running too many programs. During the
previous week I had 2 hardware/software installations fail; Power Chute
for
my UPS, and the driver for an Adaptec Fire wire card. I abandoned both
installations, removed the hardware, and restored the computer system
to
it's
previous state.

My default contact manager is outlook xp.

Yes the Business Fax and/or Home Fax numbers appear normal in the
Contact
window of all contacts reviewed.



:

State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for your
operating
system.
State whether your fax recipients appear as they should in your
Outlook
Address Book.
--
Russ Valentine
[MVP-Outlook]
Outlook XP has suddenly stopped displaying all contacts fax numbers
in
the
"select names" window when attempting to "send new message" to a
contacts
fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and repair
and
found
nothing; I ran a scan for malicious software but found none; I have
confirmed
that the "Fax Mail Transport" account seems to be present and
properly
configured; I have checked the "Fax Printer Configuration"
properties
which
seem to be ok; and I repaired MS office xp installation... all to no
avail.

Any ideas would be appreciated.
 
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Advertisements

G

Guest

I haven't used the fax wizard. I always invoke a fax in the same manner as I
do an email. When a contact is highlighted in outlook, I invoke a new message
to contact and click on "To:" to select the contacts fax number from the
"Select Names" window which displays the outlook address book "contacts".
This is where contacts fax numbers use to appear but don't anymore.

All fax numbers have always appeared and worked with this methood until
recently.

All contact records checked appear correct and as they always have appeared.
No fax number or any other fields appear different.

Russ Valentine said:
Now that is truly inexplicable and inconsistent with how the Outlook Address
Book works.
Please recheck your findings.
State whether these fax numbers ever appeared and whether you are now
referring to the Outlook Address Book or the Address Book you invoke from
the Fax Wizard.
Open a Contact Record whose fax number is failing to appear and verify that
the Contact has a valid, resolved fax number in a fax field.
--
Russ Valentine
[MVP-Outlook]
ctc said:
Contacts: Personal Folders is the only one listed.

Fax numbers are missing only for those contacts who have email addresses.
If
a contact has a fax number and no email then the fax number displays.


Russ Valentine said:
But I still need you to check how the Outlook Address Book appears, not
the
Contacts Folder.
I have a hunch your Outlook Address Book got corrupted with all these
crashes and system restores.
When you examine
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
how many Contact Folders do you see there?
Are all fax numbers missing from the address book in XP fax, or only
some?
--
Russ Valentine
[MVP-Outlook]
The computer seems to have slowed down a bit over the last several
months
since I added a 2nd flat screen monitor on my dual monitor video card.
Sometimes the sysmem or some programs have become unresponsive, which
may
be
caused in part by simultaneously running too many programs. During the
previous week I had 2 hardware/software installations fail; Power Chute
for
my UPS, and the driver for an Adaptec Fire wire card. I abandoned both
installations, removed the hardware, and restored the computer system
to
it's
previous state.

My default contact manager is outlook xp.

Yes the Business Fax and/or Home Fax numbers appear normal in the
Contact
window of all contacts reviewed.



:

State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for your
operating
system.
State whether your fax recipients appear as they should in your
Outlook
Address Book.
--
Russ Valentine
[MVP-Outlook]
Outlook XP has suddenly stopped displaying all contacts fax numbers
in
the
"select names" window when attempting to "send new message" to a
contacts
fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and repair
and
found
nothing; I ran a scan for malicious software but found none; I have
confirmed
that the "Fax Mail Transport" account seems to be present and
properly
configured; I have checked the "Fax Printer Configuration"
properties
which
seem to be ok; and I repaired MS office xp installation... all to no
avail.

Any ideas would be appreciated.
 
R

Russ Valentine [MVP-Outlook]

Why would you do that?
If you've already selected a Contact and used "New Message to Contact" then
there is no reason to invoke the To: button. You have already selected your
recipient address.
Let's just stick to my original question. Tell me what you see in your
Outlook Address Book. Tell me what you changed just before "just recently."
--
Russ Valentine
[MVP-Outlook]
ctc said:
I haven't used the fax wizard. I always invoke a fax in the same manner as
I
do an email. When a contact is highlighted in outlook, I invoke a new
message
to contact and click on "To:" to select the contacts fax number from the
"Select Names" window which displays the outlook address book "contacts".
This is where contacts fax numbers use to appear but don't anymore.

All fax numbers have always appeared and worked with this methood until
recently.

All contact records checked appear correct and as they always have
appeared.
No fax number or any other fields appear different.

Russ Valentine said:
Now that is truly inexplicable and inconsistent with how the Outlook
Address
Book works.
Please recheck your findings.
State whether these fax numbers ever appeared and whether you are now
referring to the Outlook Address Book or the Address Book you invoke from
the Fax Wizard.
Open a Contact Record whose fax number is failing to appear and verify
that
the Contact has a valid, resolved fax number in a fax field.
--
Russ Valentine
[MVP-Outlook]
ctc said:
Contacts: Personal Folders is the only one listed.

Fax numbers are missing only for those contacts who have email
addresses.
If
a contact has a fax number and no email then the fax number displays.


:

But I still need you to check how the Outlook Address Book appears,
not
the
Contacts Folder.
I have a hunch your Outlook Address Book got corrupted with all these
crashes and system restores.
When you examine
Tools > E-mail accounts > View or change existing directories or
address
books > Outlook Address Book > Change.
how many Contact Folders do you see there?
Are all fax numbers missing from the address book in XP fax, or only
some?
--
Russ Valentine
[MVP-Outlook]
The computer seems to have slowed down a bit over the last several
months
since I added a 2nd flat screen monitor on my dual monitor video
card.
Sometimes the sysmem or some programs have become unresponsive,
which
may
be
caused in part by simultaneously running too many programs. During
the
previous week I had 2 hardware/software installations fail; Power
Chute
for
my UPS, and the driver for an Adaptec Fire wire card. I abandoned
both
installations, removed the hardware, and restored the computer
system
to
it's
previous state.

My default contact manager is outlook xp.

Yes the Business Fax and/or Home Fax numbers appear normal in the
Contact
window of all contacts reviewed.



:

State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for your
operating
system.
State whether your fax recipients appear as they should in your
Outlook
Address Book.
--
Russ Valentine
[MVP-Outlook]
Outlook XP has suddenly stopped displaying all contacts fax
numbers
in
the
"select names" window when attempting to "send new message" to a
contacts
fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and
repair
and
found
nothing; I ran a scan for malicious software but found none; I
have
confirmed
that the "Fax Mail Transport" account seems to be present and
properly
configured; I have checked the "Fax Printer Configuration"
properties
which
seem to be ok; and I repaired MS office xp installation... all to
no
avail.

Any ideas would be appreciated.
 
G

Guest

The reason to invoke to the To: button is to select any other address for a
contact besides the default email address. When I select a contact and use
"new message to contact" outlook defaults to the email address. If I want to
fax I always must invoke to To: button and change the address by selecting
the fax number.

All contacts fax numbers display correctly in their respective contact
folder. Fax numbers appear in the resulting window when I click on the To:
button for contacts with no email address. Fax numbers NO LONGER APPEAR in
the resulting window when I click on the To: button for contacts with email
addresses.

What did I Change?

During the previous week I had 2 hardware/software installations fail; Power
Chute for my UPS, and the driver for an Adaptec Fire wire card. I abandoned
both installations, removed the hardware, and restored the computer system to
it's previous state.

Otherwise windows is set to auto update which happens periodically.

I can't recall any other changes.

Russ Valentine said:
Why would you do that?
If you've already selected a Contact and used "New Message to Contact" then
there is no reason to invoke the To: button. You have already selected your
recipient address.
Let's just stick to my original question. Tell me what you see in your
Outlook Address Book. Tell me what you changed just before "just recently."
--
Russ Valentine
[MVP-Outlook]
ctc said:
I haven't used the fax wizard. I always invoke a fax in the same manner as
I
do an email. When a contact is highlighted in outlook, I invoke a new
message
to contact and click on "To:" to select the contacts fax number from the
"Select Names" window which displays the outlook address book "contacts".
This is where contacts fax numbers use to appear but don't anymore.

All fax numbers have always appeared and worked with this methood until
recently.

All contact records checked appear correct and as they always have
appeared.
No fax number or any other fields appear different.

Russ Valentine said:
Now that is truly inexplicable and inconsistent with how the Outlook
Address
Book works.
Please recheck your findings.
State whether these fax numbers ever appeared and whether you are now
referring to the Outlook Address Book or the Address Book you invoke from
the Fax Wizard.
Open a Contact Record whose fax number is failing to appear and verify
that
the Contact has a valid, resolved fax number in a fax field.
--
Russ Valentine
[MVP-Outlook]
Contacts: Personal Folders is the only one listed.

Fax numbers are missing only for those contacts who have email
addresses.
If
a contact has a fax number and no email then the fax number displays.


:

But I still need you to check how the Outlook Address Book appears,
not
the
Contacts Folder.
I have a hunch your Outlook Address Book got corrupted with all these
crashes and system restores.
When you examine
Tools > E-mail accounts > View or change existing directories or
address
books > Outlook Address Book > Change.
how many Contact Folders do you see there?
Are all fax numbers missing from the address book in XP fax, or only
some?
--
Russ Valentine
[MVP-Outlook]
The computer seems to have slowed down a bit over the last several
months
since I added a 2nd flat screen monitor on my dual monitor video
card.
Sometimes the sysmem or some programs have become unresponsive,
which
may
be
caused in part by simultaneously running too many programs. During
the
previous week I had 2 hardware/software installations fail; Power
Chute
for
my UPS, and the driver for an Adaptec Fire wire card. I abandoned
both
installations, removed the hardware, and restored the computer
system
to
it's
previous state.

My default contact manager is outlook xp.

Yes the Business Fax and/or Home Fax numbers appear normal in the
Contact
window of all contacts reviewed.



:

State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for your
operating
system.
State whether your fax recipients appear as they should in your
Outlook
Address Book.
--
Russ Valentine
[MVP-Outlook]
Outlook XP has suddenly stopped displaying all contacts fax
numbers
in
the
"select names" window when attempting to "send new message" to a
contacts
fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and
repair
and
found
nothing; I ran a scan for malicious software but found none; I
have
confirmed
that the "Fax Mail Transport" account seems to be present and
properly
configured; I have checked the "Fax Printer Configuration"
properties
which
seem to be ok; and I repaired MS office xp installation... all to
no
avail.

Any ideas would be appreciated.
 
R

Russ Valentine [MVP-Outlook]

I would start by using Outlook correctly.
New Message to Contact is used to send a message to the default email
address.
Since that's not what you want to do, start a new message and select your
recipient from the Outlook Address Book.
If that doesn't work, post back.
--
Russ Valentine
[MVP-Outlook]
ctc said:
The reason to invoke to the To: button is to select any other address for
a
contact besides the default email address. When I select a contact and use
"new message to contact" outlook defaults to the email address. If I want
to
fax I always must invoke to To: button and change the address by selecting
the fax number.

All contacts fax numbers display correctly in their respective contact
folder. Fax numbers appear in the resulting window when I click on the To:
button for contacts with no email address. Fax numbers NO LONGER APPEAR in
the resulting window when I click on the To: button for contacts with
email
addresses.

What did I Change?

During the previous week I had 2 hardware/software installations fail;
Power
Chute for my UPS, and the driver for an Adaptec Fire wire card. I
abandoned
both installations, removed the hardware, and restored the computer system
to
it's previous state.

Otherwise windows is set to auto update which happens periodically.

I can't recall any other changes.

Russ Valentine said:
Why would you do that?
If you've already selected a Contact and used "New Message to Contact"
then
there is no reason to invoke the To: button. You have already selected
your
recipient address.
Let's just stick to my original question. Tell me what you see in your
Outlook Address Book. Tell me what you changed just before "just
recently."
--
Russ Valentine
[MVP-Outlook]
ctc said:
I haven't used the fax wizard. I always invoke a fax in the same manner
as
I
do an email. When a contact is highlighted in outlook, I invoke a new
message
to contact and click on "To:" to select the contacts fax number from
the
"Select Names" window which displays the outlook address book
"contacts".
This is where contacts fax numbers use to appear but don't anymore.

All fax numbers have always appeared and worked with this methood until
recently.

All contact records checked appear correct and as they always have
appeared.
No fax number or any other fields appear different.

:

Now that is truly inexplicable and inconsistent with how the Outlook
Address
Book works.
Please recheck your findings.
State whether these fax numbers ever appeared and whether you are now
referring to the Outlook Address Book or the Address Book you invoke
from
the Fax Wizard.
Open a Contact Record whose fax number is failing to appear and verify
that
the Contact has a valid, resolved fax number in a fax field.
--
Russ Valentine
[MVP-Outlook]
Contacts: Personal Folders is the only one listed.

Fax numbers are missing only for those contacts who have email
addresses.
If
a contact has a fax number and no email then the fax number
displays.


:

But I still need you to check how the Outlook Address Book appears,
not
the
Contacts Folder.
I have a hunch your Outlook Address Book got corrupted with all
these
crashes and system restores.
When you examine
Tools > E-mail accounts > View or change existing directories or
address
books > Outlook Address Book > Change.
how many Contact Folders do you see there?
Are all fax numbers missing from the address book in XP fax, or
only
some?
--
Russ Valentine
[MVP-Outlook]
The computer seems to have slowed down a bit over the last
several
months
since I added a 2nd flat screen monitor on my dual monitor video
card.
Sometimes the sysmem or some programs have become unresponsive,
which
may
be
caused in part by simultaneously running too many programs.
During
the
previous week I had 2 hardware/software installations fail; Power
Chute
for
my UPS, and the driver for an Adaptec Fire wire card. I abandoned
both
installations, removed the hardware, and restored the computer
system
to
it's
previous state.

My default contact manager is outlook xp.

Yes the Business Fax and/or Home Fax numbers appear normal in the
Contact
window of all contacts reviewed.



:

State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for your
operating
system.
State whether your fax recipients appear as they should in your
Outlook
Address Book.
--
Russ Valentine
[MVP-Outlook]
Outlook XP has suddenly stopped displaying all contacts fax
numbers
in
the
"select names" window when attempting to "send new message" to
a
contacts
fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and
repair
and
found
nothing; I ran a scan for malicious software but found none; I
have
confirmed
that the "Fax Mail Transport" account seems to be present and
properly
configured; I have checked the "Fax Printer Configuration"
properties
which
seem to be ok; and I repaired MS office xp installation... all
to
no
avail.

Any ideas would be appreciated.
 
G

Guest

Whether I invoke a new message from the inbox screen or from the contacts
screen both methods present me with the same "untitled message" window. The
former leaves the To: field blank while the latter populates it with the
default address. Addressing the message from there is identical in both
methods by selecting the To: button and choosing an address from the outlook
address book; contacts.

Is this what you are referring to?

I am confident that both methods work consistantly as evidenced by the
thousand faxes that I have sent over the past couple of years.

What seems to have happened to Outlook is that for whatever reason (perhaps
one of the recent crashes) it is no longer displaying the fax field in the
address book from a contact that also has an email address. Do you know of a
way to "reindex" or "reinitialize" the outlook database?

Russ Valentine said:
I would start by using Outlook correctly.
New Message to Contact is used to send a message to the default email
address.
Since that's not what you want to do, start a new message and select your
recipient from the Outlook Address Book.
If that doesn't work, post back.
--
Russ Valentine
[MVP-Outlook]
ctc said:
The reason to invoke to the To: button is to select any other address for
a
contact besides the default email address. When I select a contact and use
"new message to contact" outlook defaults to the email address. If I want
to
fax I always must invoke to To: button and change the address by selecting
the fax number.

All contacts fax numbers display correctly in their respective contact
folder. Fax numbers appear in the resulting window when I click on the To:
button for contacts with no email address. Fax numbers NO LONGER APPEAR in
the resulting window when I click on the To: button for contacts with
email
addresses.

What did I Change?

During the previous week I had 2 hardware/software installations fail;
Power
Chute for my UPS, and the driver for an Adaptec Fire wire card. I
abandoned
both installations, removed the hardware, and restored the computer system
to
it's previous state.

Otherwise windows is set to auto update which happens periodically.

I can't recall any other changes.

Russ Valentine said:
Why would you do that?
If you've already selected a Contact and used "New Message to Contact"
then
there is no reason to invoke the To: button. You have already selected
your
recipient address.
Let's just stick to my original question. Tell me what you see in your
Outlook Address Book. Tell me what you changed just before "just
recently."
--
Russ Valentine
[MVP-Outlook]
I haven't used the fax wizard. I always invoke a fax in the same manner
as
I
do an email. When a contact is highlighted in outlook, I invoke a new
message
to contact and click on "To:" to select the contacts fax number from
the
"Select Names" window which displays the outlook address book
"contacts".
This is where contacts fax numbers use to appear but don't anymore.

All fax numbers have always appeared and worked with this methood until
recently.

All contact records checked appear correct and as they always have
appeared.
No fax number or any other fields appear different.

:

Now that is truly inexplicable and inconsistent with how the Outlook
Address
Book works.
Please recheck your findings.
State whether these fax numbers ever appeared and whether you are now
referring to the Outlook Address Book or the Address Book you invoke
from
the Fax Wizard.
Open a Contact Record whose fax number is failing to appear and verify
that
the Contact has a valid, resolved fax number in a fax field.
--
Russ Valentine
[MVP-Outlook]
Contacts: Personal Folders is the only one listed.

Fax numbers are missing only for those contacts who have email
addresses.
If
a contact has a fax number and no email then the fax number
displays.


:

But I still need you to check how the Outlook Address Book appears,
not
the
Contacts Folder.
I have a hunch your Outlook Address Book got corrupted with all
these
crashes and system restores.
When you examine
Tools > E-mail accounts > View or change existing directories or
address
books > Outlook Address Book > Change.
how many Contact Folders do you see there?
Are all fax numbers missing from the address book in XP fax, or
only
some?
--
Russ Valentine
[MVP-Outlook]
The computer seems to have slowed down a bit over the last
several
months
since I added a 2nd flat screen monitor on my dual monitor video
card.
Sometimes the sysmem or some programs have become unresponsive,
which
may
be
caused in part by simultaneously running too many programs.
During
the
previous week I had 2 hardware/software installations fail; Power
Chute
for
my UPS, and the driver for an Adaptec Fire wire card. I abandoned
both
installations, removed the hardware, and restored the computer
system
to
it's
previous state.

My default contact manager is outlook xp.

Yes the Business Fax and/or Home Fax numbers appear normal in the
Contact
window of all contacts reviewed.



:

State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for your
operating
system.
State whether your fax recipients appear as they should in your
Outlook
Address Book.
--
Russ Valentine
[MVP-Outlook]
Outlook XP has suddenly stopped displaying all contacts fax
numbers
in
the
"select names" window when attempting to "send new message" to
a
contacts
fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and
repair
and
found
nothing; I ran a scan for malicious software but found none; I
have
confirmed
that the "Fax Mail Transport" account seems to be present and
properly
configured; I have checked the "Fax Printer Configuration"
properties
which
seem to be ok; and I repaired MS office xp installation... all
to
no
avail.

Any ideas would be appreciated.
 
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R

Russ Valentine [MVP-Outlook]

You're confusing me. So now you're saying that neither method for invoking
the Outlook Address Book includes fax numbers?
If so, remove the Outlook Address Book from the profile. Restart Outlook.
Add it back, making sure your Contacts folder appears there. Restart
Outlook.
--
Russ Valentine
[MVP-Outlook]
ctc said:
Whether I invoke a new message from the inbox screen or from the contacts
screen both methods present me with the same "untitled message" window.
The
former leaves the To: field blank while the latter populates it with the
default address. Addressing the message from there is identical in both
methods by selecting the To: button and choosing an address from the
outlook
address book; contacts.

Is this what you are referring to?

I am confident that both methods work consistantly as evidenced by the
thousand faxes that I have sent over the past couple of years.

What seems to have happened to Outlook is that for whatever reason
(perhaps
one of the recent crashes) it is no longer displaying the fax field in the
address book from a contact that also has an email address. Do you know of
a
way to "reindex" or "reinitialize" the outlook database?

Russ Valentine said:
I would start by using Outlook correctly.
New Message to Contact is used to send a message to the default email
address.
Since that's not what you want to do, start a new message and select your
recipient from the Outlook Address Book.
If that doesn't work, post back.
--
Russ Valentine
[MVP-Outlook]
ctc said:
The reason to invoke to the To: button is to select any other address
for
a
contact besides the default email address. When I select a contact and
use
"new message to contact" outlook defaults to the email address. If I
want
to
fax I always must invoke to To: button and change the address by
selecting
the fax number.

All contacts fax numbers display correctly in their respective contact
folder. Fax numbers appear in the resulting window when I click on the
To:
button for contacts with no email address. Fax numbers NO LONGER APPEAR
in
the resulting window when I click on the To: button for contacts with
email
addresses.

What did I Change?

During the previous week I had 2 hardware/software installations fail;
Power
Chute for my UPS, and the driver for an Adaptec Fire wire card. I
abandoned
both installations, removed the hardware, and restored the computer
system
to
it's previous state.

Otherwise windows is set to auto update which happens periodically.

I can't recall any other changes.

:

Why would you do that?
If you've already selected a Contact and used "New Message to Contact"
then
there is no reason to invoke the To: button. You have already selected
your
recipient address.
Let's just stick to my original question. Tell me what you see in your
Outlook Address Book. Tell me what you changed just before "just
recently."
--
Russ Valentine
[MVP-Outlook]
I haven't used the fax wizard. I always invoke a fax in the same
manner
as
I
do an email. When a contact is highlighted in outlook, I invoke a
new
message
to contact and click on "To:" to select the contacts fax number from
the
"Select Names" window which displays the outlook address book
"contacts".
This is where contacts fax numbers use to appear but don't anymore.

All fax numbers have always appeared and worked with this methood
until
recently.

All contact records checked appear correct and as they always have
appeared.
No fax number or any other fields appear different.

:

Now that is truly inexplicable and inconsistent with how the
Outlook
Address
Book works.
Please recheck your findings.
State whether these fax numbers ever appeared and whether you are
now
referring to the Outlook Address Book or the Address Book you
invoke
from
the Fax Wizard.
Open a Contact Record whose fax number is failing to appear and
verify
that
the Contact has a valid, resolved fax number in a fax field.
--
Russ Valentine
[MVP-Outlook]
Contacts: Personal Folders is the only one listed.

Fax numbers are missing only for those contacts who have email
addresses.
If
a contact has a fax number and no email then the fax number
displays.


:

But I still need you to check how the Outlook Address Book
appears,
not
the
Contacts Folder.
I have a hunch your Outlook Address Book got corrupted with all
these
crashes and system restores.
When you examine
Tools > E-mail accounts > View or change existing directories or
address
books > Outlook Address Book > Change.
how many Contact Folders do you see there?
Are all fax numbers missing from the address book in XP fax, or
only
some?
--
Russ Valentine
[MVP-Outlook]
The computer seems to have slowed down a bit over the last
several
months
since I added a 2nd flat screen monitor on my dual monitor
video
card.
Sometimes the sysmem or some programs have become
unresponsive,
which
may
be
caused in part by simultaneously running too many programs.
During
the
previous week I had 2 hardware/software installations fail;
Power
Chute
for
my UPS, and the driver for an Adaptec Fire wire card. I
abandoned
both
installations, removed the hardware, and restored the computer
system
to
it's
previous state.

My default contact manager is outlook xp.

Yes the Business Fax and/or Home Fax numbers appear normal in
the
Contact
window of all contacts reviewed.



:

State the changes you made just before "suddenly."
State the program that is the default Contacts Manager for
your
operating
system.
State whether your fax recipients appear as they should in
your
Outlook
Address Book.
--
Russ Valentine
[MVP-Outlook]
Outlook XP has suddenly stopped displaying all contacts fax
numbers
in
the
"select names" window when attempting to "send new message"
to
a
contacts
fax
number via the fax console.

I have tried updating windows xp & office; I ran detect and
repair
and
found
nothing; I ran a scan for malicious software but found
none; I
have
confirmed
that the "Fax Mail Transport" account seems to be present
and
properly
configured; I have checked the "Fax Printer Configuration"
properties
which
seem to be ok; and I repaired MS office xp installation...
all
to
no
avail.

Any ideas would be appreciated.
 

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