Fax Monitor

[John]

Hello. Despite fax set-up includes the checkmarks for
enable send and receive faxes,incoming calls do not show
on the windows xp tray. Before, whenever there was an
incoming call, WinXP showed a bubble tip announcing the
incoming call, and what I wanted to do with the call, as
for example accept as a fax. Now that is gone, and I
cannot turn it back. I've being going through this
newsgroup, but so far nothing worked. Any hints?

 

[Guest]

I resolve my problem. For the benefit of others with the same problem on my same situation, here we go.
I have Norton Personal Firewall 2003, and it seems that in one of their updates the included a Netspy firewall rule that is incompatible with Microsoft Fax Console. Once I change the rule to monitor instead of blocking, then reboot, FAX CONSOLE IS BACK.


----- John wrote: -----

Hello. Despite fax set-up includes the checkmarks for
enable send and receive faxes,incoming calls do not show
on the windows xp tray. Before, whenever there was an
incoming call, WinXP showed a bubble tip announcing the
incoming call, and what I wanted to do with the call, as
for example accept as a fax. Now that is gone, and I
cannot turn it back. I've being going through this
newsgroup, but so far nothing worked. Any hints?

 

[Russ Valentine [MVP-Outlook]]

Posted every month in the FAQ here:
The most common cause is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPOR...713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]

I resolve my problem. For the benefit of others with the same problem on my same situation, here we go.
I have Norton Personal Firewall 2003, and it seems that in one of their

updates the included a Netspy firewall rule that is incompatible with
Microsoft Fax Console. Once I change the rule to monitor instead of
blocking, then reboot, FAX CONSOLE IS BACK.

 

[Leta Ayres]

I have the same problem with my fax console/fax monitor.
I had another computer a few weeks ago and it worked
fine, now I got a replacement and it doesnt work and I
have all the boxes checked too. Fax monitor does not
open automatically and I do not get any notice of an
incomeing fax, or even a completed fax or any of the
other warnings or options. Also, it doesn't hang up on
the calls and leaves the line open. On my previous
computer, which was only 6 weeks ago, the fax monitor
opened up and even showed the status of each fax, now it
doesn't work. anyone else have this problem? how do you
fix it? I tried to delete the fax and add a new one but
the same one keeps coming back and I dont know how to get
rid of it and try again from scratch.

Any help?