Fax modem problem

[E.Z.]

I installed an internal fax modem (Motorola SM56 PCI).
I used Microsoft Fax Service. Now the XP recognizes the modem as fax, BUT,
when Im trying to send a fax (from Word for ex.) I hear the dial tone for a
second, then it disappears and right away Im getting the msg: "There is no
answer" at the Fax Monitor.
Any1 can help?
Tnx
E.Z.

 

[Kenny S]

oh you have to look for the correct driver for that....

try these http://www.motorola.com/softmodem/driver.htm

 

[E.Z.]

Well, I've tried their drivers and non was working with XP. I had to d/l a
driver from Modemsite, and this one is the only one that works with XP.
I dont think that the problem has anything to do with the driver 'cause
other apps, WinFax pro for ex., perfectly work.

 

[w_tom]

Start with what the message says. Modem has two modes of
operation. Original and Auto-answer. Your modem is
responding to a command to auto-answer; not a command to
originate a transmission.

Two ways to attack this problem. One is to try this and
that - shotgun - try a new driver. Other is to first look at
the symptoms.

 

[Rebecca Chen [MSFT]]

Yes, more details can be found from the following articles:

How To Send a Fax in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;306657&sd=tech

How to enable and configure the Fax service in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;306550

HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;321639

If the issue persists, please download the MPS report tool from the
following link and send the result (CAB) file to me. This log file can help
me clarify the computer configuration.

<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
915706/MPSRPT_SETUPPerf.EXE>

1. Double click this file to run it.
2. After that, please go to C:\windows\MPSReports\Setup\Reports\Cab .
3. Find a file named [COMPUTERNAME]_MPSReports.CAB
4. Send this cab file to me at (e-mail address removed)

Please also take a screen shot of this error and send it to me for research.

Best regards,

Rebecca Chen

MCSE2000 MCDBA CCNA


Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

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[E.Z.]

The problem was beyond these info pages 'cause the fax worked with other
apps such as hyper terminal and some of my apps. Only Microsoft fax couldnt
handle it.
What I did, I uninstalled and then reinstalled the driver. This time it
worked. Go figure...
Interesting point is that Motorola new drivers for XP, Ver. 06.08.01 (2004)
and Ver. 06.05.00 (2003) do not work. The installation ends with error (10).
I had to download a driver from ModemSite.com.
Tnx,
E.Z.

 

[Rebecca Chen [MSFT]]

Oh, interesting. B-)

Best regards,

Rebecca Chen

MCSE2000 MCDBA CCNA


Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.