Fax keeps line busy after receipt

[tom]

I'm running Win XP and using MS Fax that comes with Windows. Using phone
line and Motorola modem.
Problem: after receiving fax, sometimes the line just keeps busy and no one
can call me. I usually have to restart PC to fix.

Please help. Thanks!

 

[R. Sridharan [MSFT]]

Is the Modem certified? You can check from here

http://www.microsoft.com/windows/ca...ryl2&pgn=01a642fd-2790-420f-90bd-85df6a377206




--
R. Sridharan [MSFT]
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

 

[tom]

Thanks for your reply.

No, my modem is not Win XP certified. Does that mean I should replace it to
fix the problem?

Is the Modem certified? You can check from here

http://www.microsoft.com/windows/ca...ryl2&pgn=01a642fd-2790-420f-90bd-85df6a377206




--
R. Sridharan [MSFT]
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

I'm running Win XP and using MS Fax that comes with Windows. Using phone
line and Motorola modem.
Problem: after receiving fax, sometimes the line just keeps busy and no one
can call me. I usually have to restart PC to fix.

Please help. Thanks!

 

[Vibha Rathi [MSFT]]

It is advisable to use Microsoft certified modems. Have you checked your
event log after the fax line remains busy? Any fax related events found
there might help you to diagnose the problem further.

--
Vibha Rathi
Microsoft Printing,Imaging and Fax Team

This posting is provided "AS IS" with no warrantied,and confers no rights.
please do not send email directly to this alias.This alias is for newsgroup
pruposes only.'

Thanks for your reply.

No, my modem is not Win XP certified. Does that mean I should replace it to
fix the problem?

Is the Modem certified? You can check from here

http://www.microsoft.com/windows/ca...ryl2&pgn=01a642fd-2790-420f-90bd-85df6a377206

--
R. Sridharan [MSFT]
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'

I'm running Win XP and using MS Fax that comes with Windows. Using phone
line and Motorola modem.
Problem: after receiving fax, sometimes the line just keeps busy and

no
one

can call me. I usually have to restart PC to fix.

Please help. Thanks!