Fax keeps failing with "There was an error when printing.... to MSFAX"

[Andy Wardle]

Can anyone help me to diagnose the real problem here (I've used this before,
but not for quite some time) ??

I'm trying to Fax a Word document using File/Print then selecting Fax as the
printer, and every time without fail it pops up an error window saying

"There was an error when printing the document "<doc name>" to MSFAX:"

and nothing else apart from the Retry and Cancel buttons :-( I can dial up
using the same modem connection, so I believe all the hardware is working
OK.

Any suggestions gratefully received

Many thanks.

+-------------------------------------------------------------------+
! Andy Wardle, ! Phone : +44 780 839 2483 !
! ClearPath MCP/EAE Consultant, ! Fax : +44 117 981 2013 !
! Technology Consulting, ! : !
! Systems & Technology, ! : !
! Unisys U.K. ! E-Mail : (e-mail address removed) !
!-------------------------------------------------------------------!
! !
! ==> Any opinions expressed above are mine, and mine alone <== !
! !
!-------------------------------------------------------------------!
! !
! * To reply replace .dot. with a full stop in my E-Mail address * !
! !
+-------------------------------------------------------------------+

 

[Raghavendra R [MSFT]]

I guess there is some problem with your fax printer. Delete your existing
fax printer & add it back using Control Panel > Fax > Open > Advanced
Options > Add a Fax Printer.
--
Raghavendra R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'