Fax errors

B

Bill Mortensen

Windows XP Fax program no longer works. Modem diags run
OK. Fax operation experiences errors on both receiving and
transmitting. I removed and reinstalled the fax option
and have the same problems. The Fax operation detects a
busy line(if I have a phone off-hook) and a busy calling
phone like it should. I believe the handshake function is
working correctly, but some unknown error occurs during
the data transmission.
 
S

Shyama [MSFT]

Can you please visit the following site which contains troubleshooting tips
to solve common Faxing problems.

Only thing that i can suspect at this point is that the modem you are using
is not listed in the Hardware compatibility list for Windows XP. The link
below also takes you to the place where you can check if your modem is in
the compatibility list or not.

http://support.microsoft.com/default.aspx?scid=kb;en-us;321639

Also please make sure that that you have windows XP SP1 installed.

Thanks
Shyama Prasad

Microsft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
 
B

Bill

Fax worked when using 56k dialup ISP. Now using broadband
ISP via ehternet card and 56k modem is still connected to
the phone line. Event log shows errors 32028,32027 and
32032 on transmitting and error 32092 and 32034 on
receiving. XP updates are current.
 
S

Shyama [MSFT]

I assume that you are using a fax modem. Can you open the fax priner
properties and check the devices tab to see what device is set to do faxing.
I don't understand the bizzare numbers. Please send out the error text from
the event viewer, after stripping off any private information if any. This
will help us understand the real problem.

--
Thanks
Shyama Prasad

Microsft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
 
B

Bill Mortensen

Windows XP Event Viewer Application folder data after Fax
failure:

Type Date Time Source Category Event
User Computer
Error 8/7/2003 8:09:06 AM Microsoft Fax
Outbound 32027 N/A BILL
An error was encountered while sending a fax. This fax
will not be sent, because the maximum number of retries
has been exhausted. If you restart the transmission and
difficulties persist, please verify that the phone line,
fax sending device, and fax receiving device are working
properly. Sender: William Mortensen. Billing code: .
Sender company: . Sender dept: . Recipient name: Sheri.
Recipient number: 483-3060. Device name: HSP56 MR


Warning 8/7/2003 7:58:37 AM Microsoft Fax
Outbound 32028 N/A BILL
An error was encountered while sending a fax. The service
will attempt to resend the fax. If further transmissions
fail, please verify that the phone line, fax sending
device, and fax receiving device are working properly.
Sender: William Mortensen. Billing code: . Sender
company: . Sender dept: . Recipient name: Sheri. Recipient
number: 483-3060. Device name: HSP56 MR.


Warning 8/7/2003 7:48:07 AM Microsoft Fax
Outbound 32028 N/A BILL
An error was encountered while sending a fax. The service
will attempt to resend the fax. If further transmissions
fail, please verify that the phone line, fax sending
device, and fax receiving device are working properly.
Sender: William Mortensen. Billing code: . Sender
company: . Sender dept: . Recipient name: Sheri. Recipient
number: 483-3060. Device name: HSP56 MR.


Warning 8/7/2003 7:37:38 AM Microsoft Fax
Outbound 32028 N/A BILL
An error was encountered while sending a fax. The service
will attempt to resend the fax. If further transmissions
fail, please verify that the phone line, fax sending
device, and fax receiving device are working properly.
Sender: William Mortensen. Billing code: . Sender
company: . Sender dept: . Recipient name: Sheri. Recipient
number: 483-3060. Device name: HSP56 MR.

Windows XP Event Viewer System folder data after Fax
failure:

Information 8/7/2003 7:32:40 AM Ci CI
Service 4137 N/A BILL
Type Date Time Source Category Event
User Computer
The Fax service entered the running state.


Information 8/7/2003 7:32:57 AM Service
Control Manager None 7036 N/A BILL
Information 8/7/2003 7:32:57 AM Service
Control Manager None 7035 William BILL

The Fax service was successfully sent a start control.
 
M

Manoj Jain [MSFT]

Please ensure that your modem is on Microsoft Certified Modems available at
http://www.microsoft.com/windows/ca...ryl2&pgn=01a642fd-2790-420f-90bd-85df6a377206.
If it is, please send mail to Russ Valentine ([email protected]) to get to
the detailed logs for debugging

--
Thank you, Manoj
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no
rights.
Please do not send email directly to this alias. This alias is for
newsgroup purposes only.'
 

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