Fax & DSL peacfully coexistance?

[TomJ]

Is it possible for win-xp's Fax application and my new DSL internet
application to peacfully coexist? When I installed my DSL software and
attempted to connect my fax modem to the same wall phone jack, I continually
get the win-xp fax monitor popping up on the screen all the time and no dial
tone ring when I attempt to send a fax? All of my connections are good
because I verified that I have a dial tone with my regular phone. When I
open the win xp fax console and highlight the outgoing fax document that I
want trasmitted the 'Restart and Resume' options are ghosted? Does anyone
have an idea as to how to fix this problem? Thanks in advance. . . . Tom
Johnson

 

[Ken Blake]

Is it possible for win-xp's Fax application and my new DSL internet
application to peacfully coexist? When I installed my DSL software and
attempted to connect my fax modem to the same wall phone jack, I
continually get the win-xp fax monitor popping up on the screen all the
time and no dial tone ring when I attempt to send a fax? All of my
connections are good because I verified that I have a dial tone with my
regular phone. When I open the win xp fax console and highlight the
outgoing fax document that I want trasmitted the 'Restart and Resume'
options are ghosted? Does anyone have an idea as to how to fix this
problem?

You can not simply fax over a DSL line. There is no dial tone there, and it
can't dial the number. You can fax only if you have a separate fax modem
connected to the non-DSL portion of your line.

Or use one of the web-based fax services.

 

[dev]

/TomJ/ said:

Is it possible for win-xp's Fax application and my new DSL internet
application to peacfully coexist? When I installed my DSL software and
attempted to connect my fax modem to the same wall phone jack, I continually
get the win-xp fax monitor popping up on the screen all the time and no dial
tone ring when I attempt to send a fax? All of my connections are good
because I verified that I have a dial tone with my regular phone. When I
open the win xp fax console and highlight the outgoing fax document that I
want trasmitted the 'Restart and Resume' options are ghosted? Does anyone
have an idea as to how to fix this problem?

DSL and a FAX modem can coexist; they do here, using an external router
for DSL and an internal softmodem to access dial-up and FAX.

Is your external FAXmodem filtered? Try that. Filters were likely
included in the DSL kit, or can be purchased from Radio Shack and the like.

As I read it, the RESTART and RESUME features are applicable only to an
outgoing fax that has failed, and resides in the OUTBOX.
Check the HELP file for further info.

 

[TomJ]

Thanks Dev, for your quick response. Yes, my configuration is as follows: 1)
My phone line is connected to my U.S. Robotics 56k internal Fax modem; 2) I
have attached a phone line from the modem to my DSL filter plug; 3) The DSL
filter plug is connected to a shared wall jack. Since I can still pick up my
phone and dial a number I am suspect of the win-xp fax software and its
operation. I initiated this fax form MS Word and I now see this document in
OUTBOX of the Fax console with a status of RETRYING. Thanks again . . . Tom
J.

 

[TomJ]

Thanks Ken, for your response. I do indeed have an internal fax modem that I
am attempting to use, and it is connected to the non-DSL side of my phone
connection using the filter jacks that Verizon provided me. I am kind of a
green-horn when it comes to web-based faxing services. Do you know of a
reliable one that I might investigate? Thanks again . . . . Tom J.

 

[Ken Blake]

Thanks Ken, for your response. I do indeed have an internal fax modem that
I am attempting to use, and it is connected to the non-DSL side of my
phone connection using the filter jacks that Verizon provided me. I am
kind of a green-horn when it comes to web-based faxing services. Do you
know of a reliable one that I might investigate? Thanks again . . . . Tom
J.

You're welcome. Sorry, no I know next to nothing about web-based fax
services other than that they exist. I can't recommend one, but perhaps
someone else here can.

--
Ken Blake, Microsoft MVP Shell/User
Please Reply to the Newsgroup

 

[NobodyMan]

Try unplugging the DSL side and plug your fax/modem directly into the
jack and see if that changes anything. If not, it sounds as if there
is a driver problem with the computer and you may need to re-run your
install utility.

You could also try running some diagnostics on the modem. Most modem
manufacturers include some simple diagnostic software with their
installation/driver discs. It's worth a try as well.

 

[Ron Sommer]

Why have you 'attached a phone line from the modem to my DSL filter plug'?
The fax modem should not be filtered.
Try plugging the fax modem to the non-filtered jack.

 

[TomJ]

Thanks Ron for your response. Again item #1. I have attached my phone line
to the my internal fax modem which was originally attached to the filter
that Verizon provided. I believe the phone line still needs the DSL filter.
The non filtered jack has the DSL modem attached to it. Verizon supplied a
dual connected telephone jack for this type of hookup. Thanks again . . .
Tom J.

 

[NobodyMan]

Why have you 'attached a phone line from the modem to my DSL filter plug'?
The fax modem should not be filtered.
Try plugging the fax modem to the non-filtered jack.

You are wrong. The fax/modem should work just fine through the
filter. Fax/modems use the part of the phone line that DSL does not;
the filter merely filters out the high "whine" you can often hear on
an unfiltered line.

I know a fax modem should work as the OP has it set up. I used to be
set up like this before getting cable.

 

[Jim Carlock]

It could be he has a defective filter, or there are problems on the
DSL line.

The first DSL line I had hooked up I could here constant clicks
occuring and I had to call the phone company out to fix the
line. That was in North Carolina and it took the phone company
there a few weeks to get things working on a preinstalled DSL line.
DSL was hooked up prior to me moving into the building.

They played games and refused to provide DSL access through
MSN and I ended up having to buy DSL service directly
through the phone company and ONLY then were they willing
to come out and fix the problem. I reported the problem to
Microsoft and cancelled the MSN subscription and that created
a billing problem whereby Microsoft (MSN) refused to refund
charges for a service they never could get working.

Go figure. That was only 2 years ago.

--
Jim Carlock
Post replies to newsgroup.

Why have you 'attached a phone line from the modem to my DSL filter plug'?
The fax modem should not be filtered.
Try plugging the fax modem to the non-filtered jack.

You are wrong. The fax/modem should work just fine through the
filter. Fax/modems use the part of the phone line that DSL does not;
the filter merely filters out the high "whine" you can often hear on
an unfiltered line.

I know a fax modem should work as the OP has it set up. I used to be
set up like this before getting cable.

 

[TomJ]

Hey guys, thanks for all your help. I finally got this thing to work after I
uninstalled and reinstall the modem thru Device Manager. Something squirlly
going on I guess.