Fatal exception error once lauch ie

[Guest]

Once I click at the ie icon, the blue screen pop-up:
"A fatal exception 06 has occurred at 03F6:000052C7 .."
After that the whole PC (incl keyboard) hang & I've to power off the PC.

Please help! (I'm using a friend's PC now!)

 

[Meena]

Hi there,

Try the below work around:

1. Click Start, run, type "inetcpl.cpl" (with out quotation marks) and click
OK.
2. Click the Advanced tab.
3. Under Browsing, uncheck the "Enable third-party browser extensions
(requires restart)" check box.
4. Click OK.

I recommend you scanning for spywares using the award winning Lavasoft
Adaware software, please download from here (direct link):
http://www.lavasoft.de/ms/index.htm

After successfully installing the Ad-aware, please follow the steps below:

1. Double click the Ad-Aware icon on desktop.
2. Click "Check for Updates", "Connect" and download the latest pattern file
if available. and click Finish
3. Click "Start" and then "Next"
4. After the scan is finished, click "Next"
5. Select all the items (checkboxes) or
(Right click on any object in the "Scan result" list and choose 'Select
all objects')
6. Click Next and click OK to confirm removal.

 

[Frank Saunders, MS-MVP IE/OE]

Once I click at the ie icon, the blue screen pop-up:
"A fatal exception 06 has occurred at 03F6:000052C7 .."
After that the whole PC (incl keyboard) hang & I've to power off the PC.

Please help! (I'm using a friend's PC now!)

06: Invalid Opcode Fault
This error is returned if any one of the following conditions exists:
The processor tries to decode a bit pattern that does not correspond to any
legal computer instruction.
The processor attempts to execute an instruction that contains invalid
operands.
The processor attempts to execute a protected-mode instruction while running
in virtual 8086 mode.
The processor tries to execute a LOCK prefix with an instruction that cannot
be locked.

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stact. Before
you try to remove spyware using any of these programs , download a copy of
LSP-Fix - a free program to repair damaged Winsock 2 stacks (all Windows
versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://forums.spywareinfo.com/
http://forums.tomcoyote.org/
http://castlecops.com/forum67.html
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Nevans]

On Thu, 17 Mar 2005 02:51:02 -0800, june wrote in
<
I too was getting fatal exception 06 when I would launch IE while online
after installing a security update from Microsoft. Have you recently
installed Security Update KB891711 (either via Windows Update or
Automatic Update)? If so, you will see it running when you use
Ctrl-Alt-Delete. If it is running, that is probably the culprit.

KB891711 is causing problems for a lot of people and there are quite a
few threads about this in several newsgroups. The recommendation is to
at least remove it from your startup list in MSCONFIG (which is what I
did and everything is back to normal.) The update can also apparently
be uninstalled via Control Panel | Add/Remove Programs.

All the best,
Nevans

 

[Guest]

I had the same problem but when un-installed patch kb891711, things back to
normal for now.

 

[june]

Hi all,

Thank you v much for all your valueable advices. My PC is
working now!
Here's what I do:
1- I follow Nevan & BA's advices & uninstall patch891711
2- now I can lauch ie & type this reply
3- I am on the way to further chk my PC on spyware as
mentioned in Frank Sauders & Meena postings since I can
surf the net now!
4- One more query: Is patch kb891711 important? What is
the impact of removing it? Can I reinstall it after I went
thru the spyware (if any) elimation process as mentioned
in Frank & Meena's postings???

No matter what, I'm really THANKFULL FOR ALL YOUR HELP!!!

 

[Frank Saunders, MS-MVP, IE/OE]

Yes it's important, but it seems to be causing problems on Win98.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Nevans]

On Wed, 23 Mar 2005 08:05:33 -0600, Frank Saunders, MS-MVP, IE/OE wrote
in <
And the problems also occur on that "kissin' cousin" of Win98 that I
use, namely, WinME (which I know is not news to you Frank; just
mentioning it "for the record").

Nevans

 

[Frank Saunders, MS-MVP IE/OE]

On Wed, 23 Mar 2005 08:05:33 -0600, Frank Saunders, MS-MVP, IE/OE wrote
in <
And the problems also occur on that "kissin' cousin" of Win98 that I
use, namely, WinME (which I know is not news to you Frank; just
mentioning it "for the record").

Nevans

I wasn't sure WinMe was involved, too.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Nevans]

I wasn't sure WinMe was involved, too.

Yeah, WinME is involved as well. I was getting fatal exception 06 on my
WinME whenever I would launch IE6 while online after installing
KB891711. I don't know if it's significant or not, but I didn't get the
fatal exception if I launched IE6 while not online.

Nevans

 

[Guest]

Thank you - removing KB891711 fixed my fatal exception error. It is caused
by problems when I downloaded Microsoft's security patches for Internet
Explorer.

Good to know how to get rid of problems caused by Microsoft. Thanx, Wes.

 

[Frank Saunders, MS-MVP IE/OE]

Thank you - removing KB891711 fixed my fatal exception error. It is
caused
by problems when I downloaded Microsoft's security patches for Internet
Explorer.

Good to know how to get rid of problems caused by Microsoft. Thanx,
Wes.

Out of curiosity, are you running any Norton programs?

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Leonard F Kiesling]

i have same problem. win 98se dell desktop xpst-450, ie 6.0. have recently
installed patch kb891711, & it shows it's running with alt-ctl-del. the
error, (blue screen), seems to occurr after using windows media player 7.1,
&/or if i use the media option from ie's tool bar.

i too would not like to remove this kb891711 patch. if i disable it from
msconfig's start menue, will that render the patch inoperative?

i found this article:
http://www.microsoft.com/technet/security/bulletin/MS05-002.mspx

i think we need this thing(?)
thank you, len kiesling

 

[Leonard F Kiesling]

additional to post of 04-07-05 9:47 pm:
i was running norton av 2002. do you think microsoft will provide a fix? is
there a work around? any input greatly appreciated!
thank you, len kiesling

 

[Frank Saunders, MS-MVP, IE/OE]

message

additional to post of 04-07-05 9:47 pm:
i was running norton av 2002. do you think microsoft will provide a fix?
is
there a work around? any input greatly appreciated!
thank you, len kiesling

I don't know what will happen. I don't know that Norton is involved, but I
have seen no indication that it is not. Norton has a long history of
messing things up and Microsoft can't fix Symantec's blunders.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Leonard F Kiesling]

thanks for reply. i really appreciate it & these news groups as well!
i also posted in windows 98 update group. thank you! len kieling

 

[Leonard F Kiesling]

status update: i called microsoft 1-866-PCSAFETY. first rep emailed me a
fix; a zip file. then they connected me to a rep to ask any questions about
the fix. glad i held for rep. didn't use the fix. rep had me delete a few
registry entries. don't remember exact paths. he said NOT to remove in
add/remove programs. that would uninstall the complete update. he said there
is a "bad" executable file in the kb891711 security update. it affects win
98se (& i guess others). the kb891711 entry is no longer on the msconfig
startup list, nor is it shown when alt-ctl-del is used for task manager. i
questioned if security was affected by this removal. he said no. he also
said to uncheck the critical update in the start up list. he suggested i do
a manual undate check periodically. he also added microsoft is aware of the
problem & are working on it.

to review, my problem of getting the blue screen 06 error message only
happened if i used my windows media player & ie was opened. if i close the
ie, & went to reopen the error would occur. if i didn't use media player, i
could toggle ie on & off (open & close) with no errors. i have read where
some could not open ie at all after update. my problem wasn't that severe.
so far no problems. thank you all, len kiesling