False error CD-RW message

[Christina]

I have XP home, SP 2, and a Roxio Easy CD and DVD burner 6 which works fine. But every time I boot up, I get an error message saying there is a CD driver error which could make the computer unstable and then I get the XP Help and Support page. I reinstalled the Roxio and updated the driver - still the same. Microsoft has a page about this error directing you how to get rid of it after uninstalling the software. I don't want to uninstall because it works. Does anyone know how to just get rid of the message? Thanks in advance!

 

[Reynold DeMarco Jr]

Where is this page from Microsoft about how to get rid of it?
I have XP home, SP 2, and a Roxio Easy CD and DVD burner 6 which works fine. But every time I boot up, I get an error message saying there is a CD driver error which could make the computer unstable and then I get the XP Help and Support page. I reinstalled the Roxio and updated the driver - still the same. Microsoft has a page about this error directing you how to get rid of it after uninstalling the software. I don't want to uninstall because it works. Does anyone know how to just get rid of the message? Thanks in advance!

 

[Christina]

http://support.microsoft.com/default.aspx?scid=kb;en-us;315345



Where is this page from Microsoft about how to get rid of it?
I have XP home, SP 2, and a Roxio Easy CD and DVD burner 6 which works fine. But every time I boot up, I get an error message saying there is a CD driver error which could make the computer unstable and then I get the XP Help and Support page. I reinstalled the Roxio and updated the driver - still the same. Microsoft has a page about this error directing you how to get rid of it after uninstalling the software. I don't want to uninstall because it works. Does anyone know how to just get rid of the message? Thanks in advance!