Falal error installing XP Pro

S

SeanP

I am attempting to install XP Pro on a system running
Windows 98 SE. Did a clean reboot and as the process was
about to install the new files -- the dreaded blue screen
came up with the following error: Fatal exception OE at
0028:C00BFC7A in VXD SYMEvent + 00011926. Any help would
be greatly appreciated. Thanx!
 
D

Darren Curtis

How to install or upgrade to Windows XP
http://support.microsoft.com/default.aspx?scid=KB;[LN];316941

My advice would be to save your data and do a clean install of XP, but if you really want to upgrade try

1. Copy the i386 install folder from the XP CD to your hard drive.

2. Boot into safe mode.

3 Make sure your Antivirus is NOT running.

4. Change directory to the i386 folder and run setup from there.

5. Create new directory for XP during installation.




Clean Install Procedures



How to perform a clean install and how to perform a clean install using an upgrade
CD:

1. Place the Windows XP Home Edition or Professional Edition CD or Upgrade CD into
the CD-ROM Drive.

2. Verify that the PC BIOS is set to recognize the CD-ROM as a bootable device or
modify the BIOS Boot Sequence to Boot from CD-ROM.

3. Exit the BIOS setup saving changes.

NOTE: This BIOS procedure will vary, depending on the computer you are using,
please consult your manufacturer's documentation for details on this process.

4. Restart the computer.

Note: This restart may already be accomplished by the process of exiting
the BIOS and saving changes.

5. Be extra alert to messages displayed on the monitor during this stage as a
crucial step in the process offers a brief (3-4 second) window of opportunity in
which to choose the CD as the boot device. Thus, When the message to "Press any key
to boot from CD . . ." message is displayed, quickly press any key (the space bar
is large and close), after which the process will have been initiated.

6. The CD will begin the process of starting the PC and several messages will be
flashing across the bottom of the monitor. A few of these messages are only
important under certain special circumstances, such as installing a particular HAL,
or loading a 3rd party SCSI driver.

7. Next there will be a screen offering 3 options: Install, Repair, or Exit. At
this point press enter as the default is to install.

8. Now there will be a screen full of text, this is the EULA or End User License
Agreement. You must press F8 to accept the license agreement and continue
installation. If your Windows XP CD is an upgrade CD you will receive a prompt to
insert the CD of a previous operating system to verify that you qualify to upgrade
to Windows XP. Do so, and you can continue.

9. At the partitioning screen, follow the instructions there to delete all existing
partition(s) on the hard disk. Then press ENTER when highlighted on "unpartitioned
space" to proceed.

NOTE: Removing the partition will remove all data on the hard disk. You should
copy to a different media or backup all data you wish to keep, before you perform
this operation.

10. Select the formatting method you would like to use and then press ENTER.

11. Install will then format the drive, copy initial setup files, and then
reboot.

Note: After this reboot you will again receive the message "Press any key to
boot from CD" but just ignore it this time, as doing so will interrupt the
installation process that is already underway.

The machine will then boot from the hard disk and the install will continue.

Later there will be another, final reboot, do the same, and afterward you may
eject the CD from the CD-ROM drive.

Best Regards,
Darren Curtis, MCSE
Microsoft Enterprise Support Engineer
Get Secure! - www.microsoft.com/security

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