Failure of XP to start up after update


B

Brett4200

My computer is setup to automatically download updates when available. The
last 3 were (Windows Malicious Software Removal Tool - January 2009
(KB890830), Security Update for Windows XP (KB958687), Update for Microsoft
Office Outlook 2003 Junk Email Filter (KB959140)).

After installation my computer failed to retart properly. It got stuck on
the Windows XP srceen (with the status bar at the bottom).

I tried to restore the system to a point before the updates were installed,
but the computer got stuck at the same location no matter what system resotre
I chose.

The only way to get the computer to run is by selecting F8 and then chosing
boot from the last successful configuration.

Does anybody have any suggestions?
 
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D

db

well, the malicious tool seems
to be off if it is dated january 09.

march 09 is the current
version.

perhaps, you should
simply uninstall those
updates since you have
the kb numbers.

go to add/remove programs
and enable "show updates".

--------------

also, to be on the safe side,
I would disable all your startups
and non microsoft services
before trying to reboot into
normal mode.

click on start>run>msconfig

under the start up tab make
a note what is enabled, then
disable the entries.

then under the services tab,
enable "hide microsoft services".

then make a note what is left
and disabled those entries too.
--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~
 
D

Daave

Brett4200 said:
My computer is setup to automatically download updates when available.
The
last 3 were (Windows Malicious Software Removal Tool - January 2009
(KB890830), Security Update for Windows XP (KB958687), Update for
Microsoft
Office Outlook 2003 Junk Email Filter (KB959140)).

After installation my computer failed to retart properly. It got stuck
on
the Windows XP srceen (with the status bar at the bottom).

I tried to restore the system to a point before the updates were
installed,
but the computer got stuck at the same location no matter what system
resotre
I chose.

The only way to get the computer to run is by selecting F8 and then
chosing
boot from the last successful configuration.

Does anybody have any suggestions?

Select LKGC and then uninstall those three updates, using Control Panel
| Add or Remove Programs (make sure Show Updates is checked).

If that doesn't work, try System Restore in Safe Mode. (I'm not sure if
you tried that or not.)

If still no joy, use the procedure outlined on this page:

http://support.microsoft.com/kb/307545

If you don't have an XP CD, look here:

http://tips.vlaurie.com/2006/05/23/recovery-console-for-those-without-an-xp-disk/

Very often, certain security programs interfere with System Restore.
Read:

http://bertk.mvps.org/html/srfail.html

Perhaps LKGC will enable you to fix System Restore (or to fix the
environment so that you can run System Restore).
 
B

Brett4200

db,

I removed the updates and then restored the system to a few days before the
updates were installed.

I get the same result. The only way i can start is using the last known good
config, I just don't know what date that is.

Anything else I can try?

brett
 
B

Brett4200

Waht is LKGC?

Daave said:
Select LKGC and then uninstall those three updates, using Control Panel
| Add or Remove Programs (make sure Show Updates is checked).

If that doesn't work, try System Restore in Safe Mode. (I'm not sure if
you tried that or not.)

If still no joy, use the procedure outlined on this page:

http://support.microsoft.com/kb/307545

If you don't have an XP CD, look here:

http://tips.vlaurie.com/2006/05/23/recovery-console-for-those-without-an-xp-disk/

Very often, certain security programs interfere with System Restore.
Read:

http://bertk.mvps.org/html/srfail.html

Perhaps LKGC will enable you to fix System Restore (or to fix the
environment so that you can run System Restore).
 
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D

db

yeah,

if you have a windowsxp
cd, you have additional
support to work on this
issue.

for example, you might
simply try running a few
commands from the disk
prompt like

chkdsk /p
fixboot

to get to the disk prompt
boot up with the wincd
and select repair which
will in turn launch the
recovery console and
provide a disk prompt.

another option with the
cd is to do a "repair
installation".

the repair will replace
missing or corrupted system
files with genuine ones from
the cd.

however, the repair installation
can only work if the cd is sp2
and your operating system is
also sp2.

if your o.s. is sp3, then you
will have to uninstall sp3
via add/remove programs
if you want to use the
repair installation method
above.
--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~
 
B

Brett4200

db,

I have been searching for my xp CD and could not find it, but I have
separate partition that HP created for recovery. If I get to that disk can I
try some of the things you suggest. I will have to back out of SP3 though.

brett
 
B

Brett4200

Daave,

I don't have a cd, but I do have a separate partition HP set up for
recovery. Will the procedures outline work in that situation?
 
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D

db

then you might try
to borrow one.

unfortunately, if
you use that special
partition, you will
restore the computer
to its original state
and loose your user
data, ie pics, docs,
etc...

another possibility
is to make a knoppix
cd and try to get your
personal information

so you can perform
the recovery.

the recovery is your
best option at this time.

but here is more info
that you might be able
to extract some other
ideas:

http://search.microsoft.com/Results.aspx?qsc0=0&q=boot+disk&mkt=en-US&FORM=QBME1&l=1

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @hotmail.com
"share the nirvana" - dbZen

~~~~~~~~~~~~~~~~~~
 
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