P
Parish
XP+SP1
When Windows starts the Explorer shell fails to load. All I get is a
blank desktop - no taskbar, no icons, and no desktop context menu.
This happens for the normal user (Classic desktop) and Administrator (XP
theme desktop), both Normal mode and Safe Mode.
Ctrl-Alt-Del brings up Task Manager and I can run any app from New Task
except Explorer, Internet Explorer, and Control Panel (although the CP
applets, e.g. AppWiz.cpl, run).
After searching Google Groups I've done the following, rebooting after
each to see if the problem was fixed:
Ran Ramesh's ToolBarCop and disabled everything it found.
Did an In Place Upgrade of XP+SP1 (the CD is XP+SP1)
Installed SP2
Installed and ran the latest versions of the following, deleting
everything they found and re-running them to make sure they found
nothing else:
AdAware
SpyBot Search and Destroy
Windows Malicious Software Tool
I read that Google Desktop Search has been known to mess up Explorer so
I removed that and the Google and Yahoo! toolbars - plus manually
removed the dross they left behind in the registry.
I also installed Firefox and made it the default browser - long shot I
know, but I figured that by making IE not the default browser it may
just help.
One other thing, the Internet connection doesn't work. It's a DSL
connection via a SpeedTouch USB modem.
Any suggestions as to where to go from here, or what the possible cause
is? I'm guessing it's some scumware installed by a website but, since
the three scumware tools I've run don't find anything it could be that
it failed to install properly, or is just buggy.
TIA
Regards,
Parish
When Windows starts the Explorer shell fails to load. All I get is a
blank desktop - no taskbar, no icons, and no desktop context menu.
This happens for the normal user (Classic desktop) and Administrator (XP
theme desktop), both Normal mode and Safe Mode.
Ctrl-Alt-Del brings up Task Manager and I can run any app from New Task
except Explorer, Internet Explorer, and Control Panel (although the CP
applets, e.g. AppWiz.cpl, run).
After searching Google Groups I've done the following, rebooting after
each to see if the problem was fixed:
Ran Ramesh's ToolBarCop and disabled everything it found.
Did an In Place Upgrade of XP+SP1 (the CD is XP+SP1)
Installed SP2
Installed and ran the latest versions of the following, deleting
everything they found and re-running them to make sure they found
nothing else:
AdAware
SpyBot Search and Destroy
Windows Malicious Software Tool
I read that Google Desktop Search has been known to mess up Explorer so
I removed that and the Google and Yahoo! toolbars - plus manually
removed the dross they left behind in the registry.
I also installed Firefox and made it the default browser - long shot I
know, but I figured that by making IE not the default browser it may
just help.
One other thing, the Internet connection doesn't work. It's a DSL
connection via a SpeedTouch USB modem.
Any suggestions as to where to go from here, or what the possible cause
is? I'm guessing it's some scumware installed by a website but, since
the three scumware tools I've run don't find anything it could be that
it failed to install properly, or is just buggy.
TIA
Regards,
Parish