Nas said:
my broadband connection is on but IE when launched refused to connect
to the internet. can somebody out there tell me what's wrong
You didn't give us enough information to get a specific answer, but in
most cases connectivity problems stem from viruses and spyware. Do
these troubleshooting steps first:
1. Power cycle the cable/dsl modem. Turn off your computer, then turn
off (or unplug) the cable/dsl modem. Wait about 1 minutes, then turn on
the modem and then turn on the pc. Did that fix the problem? If not,
2. Scan with a current antivirus program (meaning a version not earlier
than 2002 and using updated virus definitions). Also, remove spyware
with Spybot Search & Destroy from
www.safer-networking.org and Ad-aware
from
www.lavasoftusa.com. Be sure to update these programs before
running them. These programs are free, so run them both since they
complement each other. It is best to run antivirus and spyware removal
tools in Safe Mode. You may also want to run CWShredder and HijackThis
from
http://aumha.org/freeware.htm. Although CWShredder is no longer
being updated, it will still clean older variants of the CoolWebSearch
malware. Please read the instructions carefully. Also, make sure
you've visited Windows Update and applied all security patches. Do not
install driver updates from Windows Update. Make sure you are running a
firewall.
Malke
