Explorer unresponsive

[Jeff Stanton]

Internet Explorer on my desktop has suddenly become unresponsive. I can open
it, it still receives and displays websites, but will not respond to my
mouse. Any suggestions?

Jeff

 

[Gerry]

Jeff

How much RAM.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Do you leave your computer on 24/7?

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as it
is more informative.

Any memory optimisers installed?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[bojimbo26one]

Internet Explorer on my desktop has suddenly become unresponsive. I can open
it, it still receives and displays websites, but will not respond to my
mouse. Any suggestions?

Jeff

Mouse is *duff* ?

 

[Jeff Stanton]

Gerry,
1.0 Gb RAM
Task Manager:
Total Commit 413204
Limit 2521760
Peak 928444
Computer on 24/7, with periodic reboots.
Defragmenter:
Volume (C
Volume size = 102 GB
Cluster size = 4 KB
Used space = 28.76 GB
Free space = 72.82 GB
Percent free space = 71 %

Volume fragmentation
Total fragmentation = 7 %
File fragmentation = 15 %
Free space fragmentation = 0 %

File fragmentation
Total files = 98,587
Average file size = 529 KB
Total fragmented files = 4,799
Total excess fragments = 25,294
Average fragments per file = 1.25

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 8,371
Fragmented folders = 248
Excess folder fragments = 569

Master File Table (MFT) fragmentation
Total MFT size = 131 MB
MFT record count = 107,496
Percent MFT in use = 80 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,536 14 MB \Documents and Settings\Jeff Stanton\Local
Settings\Temp\Norton Internet Security 2008 11-26-2007 14h5m28s.log
901 56 MB \System Volume
Information\catalog.wci\00010003.ci
349 32 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1283\snapshot\_REGISTRY_MACHINE_SOFTWARE
314 24 MB \Documents and Settings\NetworkService\Local
Settings\Temporary Internet Files\Content.IE5\016N4LUZ\iTunes[1].msi
308 31 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1222\snapshot\_REGISTRY_MACHINE_SOFTWARE
278 17 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1251\A0080619.exe
274 17 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan7.dat
221 2 MB \Documents and Settings\Jeff Stanton\Local
Settings\Application Data\HP\Digital Imaging\cache2\3.DB
201 2 MB \Documents and Settings\Jeff Stanton\Local
Settings\Temp\vcredist32_11-26-2007_14h5m14s.log
195 14 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081101.rbf
182 13 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1243\A0080426.dll
163 21 MB \Documents and Settings\Jeff Stanton\Local
Settings\Application Data\Google\GoogleEarth\dbCache.dat
147 9 MB
\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M928366\M928366Uninstall.msp
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31544.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31964.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33074.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32954.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32324.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32354.xml
140 663 KB \WINDOWS\ntbtlog.txt
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33103.xml
130 1 MB \Documents and Settings\Jeff Stanton\Local
Settings\Application Data\HP\Digital Imaging\cache2\44.DB
129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079914.dll
129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079916.dll
120 15 MB \Program Files\Corel\CorelDRAW Graphics
Suite 13\CorelPHOTO-PAINT\Samples\Sample2.cpt
118 88 MB \export.reg
114 7 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081087.msi
110 661 KB \Documents and Settings\Jeff Stanton\Local
Settings\Application Data\HP\Digital Imaging\cache2\67.DB
108 6 MB \Program Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\BinHub\Identifiers.xml.bin
106 19 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081097.rbf
No memory optimizers.
Event Viewer:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/20/2008
Time: 9:11:16 PM
User: PREFERRE-25E480\Jeff Stanton
Computer: PREFERRE-25E480
Description:
The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register with DCOM
within the required timeout.
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/19/2008
Time: 8:52:07 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Fault bucket 126637809.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 36 36 33 37 38 30 12663780
0010: 39 0d 0a 9..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/19/2008
Time: 8:52:04 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Hanging application iexplore.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

 

[Gerry]

Jeff

The Commit Charges figures from Task Manager are less than your RAM. The
peak is large but the current figure quite reasonable. Are you running
some programmes e.g. graphics which create big demands for memory?

The Defragmenter Report suggests you have an HP Digital Image software.
What exactly is this?

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 6 processes using the largest amounts?

Does your system become noticeably more responsive after rebooting?

Your system is badly fragmented.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp to
Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point. Run Disk Defragmenter.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Gerry,
1.0 Gb RAM
Task Manager:
Total Commit 413204
Limit 2521760
Peak 928444
Computer on 24/7, with periodic reboots.
Defragmenter:
Volume (C
Volume size = 102 GB
Cluster size = 4 KB
Used space = 28.76 GB
Free space = 72.82 GB
Percent free space = 71 %

Volume fragmentation
Total fragmentation = 7 %
File fragmentation = 15 %
Free space fragmentation = 0 %

File fragmentation
Total files = 98,587
Average file size = 529 KB
Total fragmented files = 4,799
Total excess fragments = 25,294
Average fragments per file = 1.25

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 8,371
Fragmented folders = 248
Excess folder fragments = 569

Master File Table (MFT) fragmentation
Total MFT size = 131 MB
MFT record count = 107,496
Percent MFT in use = 80 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,536 14 MB \Documents and Settings\Jeff
Stanton\Local Settings\Temp\Norton Internet Security 2008 11-26-2007
14h5m28s.log 901 56 MB \System Volume
Information\catalog.wci\00010003.ci
349 32 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1283\snapshot\_REGISTRY_MACHINE_SOFTWARE
314 24 MB \Documents and
Settings\NetworkService\Local Settings\Temporary Internet
Files\Content.IE5\016N4LUZ\iTunes[1].msi 308 31 MB
\System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1222\snapshot\_REGISTRY_MACHINE_SOFTWARE
278 17 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1251\A0080619.exe
274 17 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan7.dat 221 2 MB
\Documents and Settings\Jeff Stanton\Local Settings\Application
Data\HP\Digital Imaging\cache2\3.DB 201 2 MB
\Documents and Settings\Jeff Stanton\Local
Settings\Temp\vcredist32_11-26-2007_14h5m14s.log 195 14
MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081101.rbf
182 13 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1243\A0080426.dll
163 21 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application
Data\Google\GoogleEarth\dbCache.dat 147 9 MB
\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M928366\M928366Uninstall.msp
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31544.xml 144 9
MB \WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31964.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33074.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32954.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32324.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32354.xml
140 663 KB \WINDOWS\ntbtlog.txt
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33103.xml
130 1 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\44.DB 129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079914.dll
129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079916.dll
120 15 MB \Program Files\Corel\CorelDRAW
Graphics Suite 13\CorelPHOTO-PAINT\Samples\Sample2.cpt
118 88 MB \export.reg
114 7 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081087.msi
110 661 KB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\67.DB 108 6 MB \Program
Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\BinHub\Identifiers.xml.bin 106
19 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081097.rbf
No memory optimizers. Event Viewer:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/20/2008
Time: 9:11:16 PM
User: PREFERRE-25E480\Jeff Stanton
Computer: PREFERRE-25E480
Description:
The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register
with DCOM within the required timeout.
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/19/2008
Time: 8:52:07 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Fault bucket 126637809.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 36 36 33 37 38 30 12663780
0010: 39 0d 0a 9..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/19/2008
Time: 8:52:04 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Hanging application iexplore.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Jeff

How much RAM.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Do you leave your computer on 24/7?

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.

Any memory optimisers installed?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear
in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and close
Event Viewer.Now start your message (email) and do a paste into the
body of the message. Make sure this is the first paste after exiting
from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Jeff Stanton]

Jeff

The Commit Charges figures from Task Manager are less than your RAM. The
peak is large but the current figure quite reasonable. Are you running
some programmes e.g. graphics which create big demands for memory?

I run Corel Draw and Photoshop.

The Defragmenter Report suggests you have an HP Digital Image software.
What exactly is this?

It is a program for moving digital photos from camera to computer and
manipulating them.

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 6 processes using the largest amounts?

Does your system become noticeably more responsive after rebooting?

Not that I have noticed.

Your system is badly fragmented.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp to
Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point. Run Disk Defragmenter.

I did all you specified, then rebooted and tried again, but IE still freezes
after is opens.

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Gerry,
1.0 Gb RAM
Task Manager:
Total Commit 413204
Limit 2521760
Peak 928444
Computer on 24/7, with periodic reboots.
Defragmenter:
Volume (C
Volume size = 102 GB
Cluster size = 4 KB
Used space = 28.76 GB
Free space = 72.82 GB
Percent free space = 71 %

Volume fragmentation
Total fragmentation = 7 %
File fragmentation = 15 %
Free space fragmentation = 0 %

File fragmentation
Total files = 98,587
Average file size = 529 KB
Total fragmented files = 4,799
Total excess fragments = 25,294
Average fragments per file = 1.25

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 8,371
Fragmented folders = 248
Excess folder fragments = 569

Master File Table (MFT) fragmentation
Total MFT size = 131 MB
MFT record count = 107,496
Percent MFT in use = 80 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,536 14 MB \Documents and Settings\Jeff
Stanton\Local Settings\Temp\Norton Internet Security 2008 11-26-2007
14h5m28s.log 901 56 MB \System Volume
Information\catalog.wci\00010003.ci
349 32 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1283\snapshot\_REGISTRY_MACHINE_SOFTWARE
314 24 MB \Documents and
Settings\NetworkService\Local Settings\Temporary Internet
Files\Content.IE5\016N4LUZ\iTunes[1].msi 308 31 MB \System
Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1222\snapshot\_REGISTRY_MACHINE_SOFTWARE
278 17 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1251\A0080619.exe
274 17 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan7.dat 221 2 MB \Documents and
Settings\Jeff Stanton\Local Settings\Application
Data\HP\Digital Imaging\cache2\3.DB 201 2 MB \Documents and
Settings\Jeff Stanton\Local
Settings\Temp\vcredist32_11-26-2007_14h5m14s.log 195 14
MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081101.rbf
182 13 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1243\A0080426.dll
163 21 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application
Data\Google\GoogleEarth\dbCache.dat 147 9 MB
\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M928366\M928366Uninstall.msp
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31544.xml 144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31964.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33074.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32954.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32324.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32354.xml
140 663 KB \WINDOWS\ntbtlog.txt
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33103.xml
130 1 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\44.DB 129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079914.dll
129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079916.dll
120 15 MB \Program Files\Corel\CorelDRAW
Graphics Suite 13\CorelPHOTO-PAINT\Samples\Sample2.cpt
118 88 MB \export.reg
114 7 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081087.msi
110 661 KB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\67.DB 108 6 MB \Program
Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\BinHub\Identifiers.xml.bin 106 19 MB
\System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081097.rbf
No memory optimizers. Event Viewer:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/20/2008
Time: 9:11:16 PM
User: PREFERRE-25E480\Jeff Stanton
Computer: PREFERRE-25E480
Description:
The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register
with DCOM within the required timeout.
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/19/2008
Time: 8:52:07 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Fault bucket 126637809.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 36 36 33 37 38 30 12663780
0010: 39 0d 0a 9..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/19/2008
Time: 8:52:04 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Hanging application iexplore.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Jeff

How much RAM.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Do you leave your computer on 24/7?

Open Disk Defragmenter and click on Analyse. Select View Report and
click on Save As and Save. Now find VolumeC.txt in your My Documents
Folder and post a copy. Do this before running Disk Defragmenter as
it is more informative.

Any memory optimisers installed?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear
in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and close
Event Viewer.Now start your message (email) and do a paste into the
body of the message. Make sure this is the first paste after exiting
from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff Stanton wrote:
Internet Explorer on my desktop has suddenly become unresponsive. I
can open it, it still receives and displays websites, but will not
respond to my mouse. Any suggestions?

Jeff

 

[Gerry]

Jeff

You did not answer this question.

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 6 processes using the largest amounts?

Have you tried disabling Internet Explorer Add Ons and observing for
effect. Add them back one by one and see what difference they make? In
Internet Explorer select Tools, Manage Add Ons, Enable or Disable Add
Ons.

Is your mouse wired or wireless?

I have noted that you have Norton Internet Security 2008. Do you have
any other anti-spyware programmes? Have you canned for spyware recently?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff

The Commit Charges figures from Task Manager are less than your RAM.
The peak is large but the current figure quite reasonable. Are you
running some programmes e.g. graphics which create big demands for
memory?

I run Corel Draw and Photoshop.

The Defragmenter Report suggests you have an HP Digital Image
software. What exactly is this?

It is a program for moving digital photos from camera to computer and
manipulating them.

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the
boxes before Peak Memory Usage and Virtual Memory size. What are the
figures for the 6 processes using the largest amounts?

Does your system become noticeably more responsive after rebooting?

Not that I have noticed.

Your system is badly fragmented.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp
to Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point. Run Disk Defragmenter.

I did all you specified, then rebooted and tried again, but IE still
freezes after is opens.

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Gerry,
1.0 Gb RAM
Task Manager:
Total Commit 413204
Limit 2521760
Peak 928444
Computer on 24/7, with periodic reboots.
Defragmenter:
Volume (C
Volume size = 102 GB
Cluster size = 4 KB
Used space = 28.76 GB
Free space = 72.82 GB
Percent free space = 71 %

Volume fragmentation
Total fragmentation = 7 %
File fragmentation = 15 %
Free space fragmentation = 0 %

File fragmentation
Total files = 98,587
Average file size = 529 KB
Total fragmented files = 4,799
Total excess fragments = 25,294
Average fragments per file = 1.25

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 8,371
Fragmented folders = 248
Excess folder fragments = 569

Master File Table (MFT) fragmentation
Total MFT size = 131 MB
MFT record count = 107,496
Percent MFT in use = 80 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,536 14 MB \Documents and Settings\Jeff
Stanton\Local Settings\Temp\Norton Internet Security 2008 11-26-2007
14h5m28s.log 901 56 MB \System Volume
Information\catalog.wci\00010003.ci
349 32 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1283\snapshot\_REGISTRY_MACHINE_SOFTWARE
314 24 MB \Documents and
Settings\NetworkService\Local Settings\Temporary Internet
Files\Content.IE5\016N4LUZ\iTunes[1].msi 308 31 MB
\System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1222\snapshot\_REGISTRY_MACHINE_SOFTWARE
278 17 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1251\A0080619.exe
274 17 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan7.dat 221 2 MB
\Documents and Settings\Jeff Stanton\Local Settings\Application
Data\HP\Digital Imaging\cache2\3.DB 201 2 MB \Documents
and Settings\Jeff Stanton\Local
Settings\Temp\vcredist32_11-26-2007_14h5m14s.log 195 14
MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081101.rbf
182 13 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1243\A0080426.dll
163 21 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application
Data\Google\GoogleEarth\dbCache.dat 147 9 MB
\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M928366\M928366Uninstall.msp
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31544.xml 144 9
MB \WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31964.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33074.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32954.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32324.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32354.xml
140 663 KB \WINDOWS\ntbtlog.txt
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33103.xml
130 1 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\44.DB 129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079914.dll
129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079916.dll
120 15 MB \Program Files\Corel\CorelDRAW
Graphics Suite 13\CorelPHOTO-PAINT\Samples\Sample2.cpt
118 88 MB \export.reg
114 7 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081087.msi
110 661 KB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\67.DB 108 6 MB \Program
Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\BinHub\Identifiers.xml.bin 106 19 MB
\System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081097.rbf
No memory optimizers. Event Viewer:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/20/2008
Time: 9:11:16 PM
User: PREFERRE-25E480\Jeff Stanton
Computer: PREFERRE-25E480
Description:
The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register
with DCOM within the required timeout.
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/19/2008
Time: 8:52:07 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Fault bucket 126637809.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 36 36 33 37 38 30 12663780
0010: 39 0d 0a 9..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/19/2008
Time: 8:52:04 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Hanging application iexplore.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Jeff

How much RAM.

Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total, the Limit
and the Peak? Do you leave your computer on 24/7?

Open Disk Defragmenter and click on Analyse. Select View Report
and click on Save As and Save. Now find VolumeC.txt in your My
Documents Folder and post a copy. Do this before running Disk
Defragmenter as it is more informative.

Any memory optimisers installed?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot.
No Information Reports or Duplicates please. Indicate which also
appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff Stanton wrote:
Internet Explorer on my desktop has suddenly become unresponsive.
I can open it, it still receives and displays websites, but will
not respond to my mouse. Any suggestions?

Jeff

 

[Jeff Stanton]

Jeff

You did not answer this question.

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 6 processes using the largest amounts?

Sorry about that. I had the figures, but forgot to include them:
Easyshare.exe 34,584K
explorer.exe 30,156K
crSvcHst.exe 78,816K
GoogleDesktop.exe 74,724K
msimn.exe 29,720K

Have you tried disabling Internet Explorer Add Ons and observing for
effect. Add them back one by one and see what difference they make? In
Internet Explorer select Tools, Manage Add Ons, Enable or Disable Add Ons.

I did try this early on, with no help, but these add ons have been in place
for a long time, and the problem just popped up out of the blue. There have
been no changes in my system for some time. No added software, no
upgrades,etc.

Is your mouse wired or wireless?

The mouse is wired.

I have noted that you have Norton Internet Security 2008. Do you have any
other anti-spyware programmes? Have you canned for spyware recently?

Norton is the only one. Scanning is done on a regular basis, automatically.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff

The Commit Charges figures from Task Manager are less than your RAM.
The peak is large but the current figure quite reasonable. Are you
running some programmes e.g. graphics which create big demands for
memory?

I run Corel Draw and Photoshop.

The Defragmenter Report suggests you have an HP Digital Image
software. What exactly is this?

It is a program for moving digital photos from camera to computer and
manipulating them.

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the
boxes before Peak Memory Usage and Virtual Memory size. What are the
figures for the 6 processes using the largest amounts?

Does your system become noticeably more responsive after rebooting?

Not that I have noticed.

Your system is badly fragmented.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp
to Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk CleanUp,
More Options, System Restore and remove all but the latest System
Restore point. Run Disk Defragmenter.

I did all you specified, then rebooted and tried again, but IE still
freezes after is opens.

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff Stanton wrote:
Gerry,
1.0 Gb RAM
Task Manager:
Total Commit 413204
Limit 2521760
Peak 928444
Computer on 24/7, with periodic reboots.
Defragmenter:
Volume (C
Volume size = 102 GB
Cluster size = 4 KB
Used space = 28.76 GB
Free space = 72.82 GB
Percent free space = 71 %

Volume fragmentation
Total fragmentation = 7 %
File fragmentation = 15 %
Free space fragmentation = 0 %

File fragmentation
Total files = 98,587
Average file size = 529 KB
Total fragmented files = 4,799
Total excess fragments = 25,294
Average fragments per file = 1.25

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 8,371
Fragmented folders = 248
Excess folder fragments = 569

Master File Table (MFT) fragmentation
Total MFT size = 131 MB
MFT record count = 107,496
Percent MFT in use = 80 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,536 14 MB \Documents and Settings\Jeff
Stanton\Local Settings\Temp\Norton Internet Security 2008 11-26-2007
14h5m28s.log 901 56 MB \System Volume
Information\catalog.wci\00010003.ci
349 32 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1283\snapshot\_REGISTRY_MACHINE_SOFTWARE
314 24 MB \Documents and
Settings\NetworkService\Local Settings\Temporary Internet
Files\Content.IE5\016N4LUZ\iTunes[1].msi 308 31 MB
\System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1222\snapshot\_REGISTRY_MACHINE_SOFTWARE
278 17 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1251\A0080619.exe
274 17 MB \Program Files\Common Files\Symantec
Shared\VirusDefs\BinHub\virscan7.dat 221 2 MB
\Documents and Settings\Jeff Stanton\Local Settings\Application
Data\HP\Digital Imaging\cache2\3.DB 201 2 MB \Documents
and Settings\Jeff Stanton\Local
Settings\Temp\vcredist32_11-26-2007_14h5m14s.log 195 14
MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081101.rbf
182 13 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1243\A0080426.dll
163 21 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application
Data\Google\GoogleEarth\dbCache.dat 147 9 MB
\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M928366\M928366Uninstall.msp
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31544.xml 144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31964.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33074.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32954.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32324.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32354.xml
140 663 KB \WINDOWS\ntbtlog.txt
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33103.xml
130 1 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\44.DB 129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079914.dll
129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079916.dll
120 15 MB \Program Files\Corel\CorelDRAW
Graphics Suite 13\CorelPHOTO-PAINT\Samples\Sample2.cpt
118 88 MB \export.reg
114 7 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081087.msi
110 661 KB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\67.DB 108 6 MB \Program
Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\BinHub\Identifiers.xml.bin 106 19 MB
\System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081097.rbf
No memory optimizers. Event Viewer:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/20/2008
Time: 9:11:16 PM
User: PREFERRE-25E480\Jeff Stanton
Computer: PREFERRE-25E480
Description:
The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register
with DCOM within the required timeout.
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/19/2008
Time: 8:52:07 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Fault bucket 126637809.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 36 36 33 37 38 30 12663780
0010: 39 0d 0a 9..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/19/2008
Time: 8:52:04 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Hanging application iexplore.exe, version 6.0.2900.2180, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Jeff

How much RAM.

Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total, the Limit
and the Peak? Do you leave your computer on 24/7?

Open Disk Defragmenter and click on Analyse. Select View Report
and click on Save As and Save. Now find VolumeC.txt in your My
Documents Folder and post a copy. Do this before running Disk
Defragmenter as it is more informative.

Any memory optimisers installed?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot.
No Information Reports or Duplicates please. Indicate which also
appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff Stanton wrote:
Internet Explorer on my desktop has suddenly become unresponsive.
I can open it, it still receives and displays websites, but will
not respond to my mouse. Any suggestions?

Jeff

 

[Daave]

Internet Explorer on my desktop has suddenly become unresponsive. I
can open it, it still receives and displays websites, but will not
respond to my mouse. Any suggestions?

What version of IE?

If it's IE7, does this behavior occur in the "no add-ons" mode?

 

[Gerry]

Jeff

Kodak Easyshare
Software bundled with Kodak digital cameras to manage the connection
between the PC and the Camera. Can be started manually

Please confirm you intended to type ccSvcHst.exe and not crSvcHst.exe.
Norton Internet Security causes many users performance problems. The
solution is to remove it and replace with other alternatives (not
McAfee) and there are freeware combinations which work well together.
When does your NIS subscription expire?
http://www.google.com/search?hl=en&as_qdr=all&q=ccsvchst.exe+memory

Google Desktop is another problem piece of software:
http://www.google.com/search?hl=en&as_qdr=all&q=GoogleDesktop.exe++memory&btnG=Search

Download, install and scan using Spybot S & D:
http://www.safer-networking.org/en/spybotsd/index.html

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff

You did not answer this question.

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the
boxes before Peak Memory Usage and Virtual Memory size. What are the
figures for the 6 processes using the largest amounts?

Sorry about that. I had the figures, but forgot to include them:
Easyshare.exe 34,584K
explorer.exe 30,156K
crSvcHst.exe 78,816K
GoogleDesktop.exe 74,724K
msimn.exe 29,720K

Have you tried disabling Internet Explorer Add Ons and observing for
effect. Add them back one by one and see what difference they make?
In Internet Explorer select Tools, Manage Add Ons, Enable or Disable
Add Ons.

I did try this early on, with no help, but these add ons have been in
place for a long time, and the problem just popped up out of the
blue. There have been no changes in my system for some time. No added
software, no upgrades,etc.

Is your mouse wired or wireless?

The mouse is wired.

I have noted that you have Norton Internet Security 2008. Do you
have any other anti-spyware programmes? Have you canned for spyware
recently?

Norton is the only one. Scanning is done on a regular basis,
automatically.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff

The Commit Charges figures from Task Manager are less than your
RAM. The peak is large but the current figure quite reasonable.
Are you running some programmes e.g. graphics which create big
demands for memory?

I run Corel Draw and Photoshop.

The Defragmenter Report suggests you have an HP Digital Image
software. What exactly is this?

It is a program for moving digital photos from camera to computer
and manipulating them.

You should be able to gather more information from Task Manager.
With the Processes tab open select View, Select, Columns and check
the boxes before Peak Memory Usage and Virtual Memory size. What
are the figures for the 6 processes using the largest amounts?

Does your system become noticeably more responsive after rebooting?

Not that I have noticed.

Your system is badly fragmented.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp
to Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk
CleanUp, More Options, System Restore and remove all but the
latest System Restore point. Run Disk Defragmenter.

I did all you specified, then rebooted and tried again, but IE still
freezes after is opens.



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff Stanton wrote:
Gerry,
1.0 Gb RAM
Task Manager:
Total Commit 413204
Limit 2521760
Peak 928444
Computer on 24/7, with periodic reboots.
Defragmenter:
Volume (C
Volume size = 102 GB
Cluster size = 4 KB
Used space = 28.76 GB
Free space = 72.82 GB
Percent free space = 71 %

Volume fragmentation
Total fragmentation = 7 %
File fragmentation = 15 %
Free space fragmentation = 0 %

File fragmentation
Total files = 98,587
Average file size = 529 KB
Total fragmented files = 4,799
Total excess fragments = 25,294
Average fragments per file = 1.25

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 8,371
Fragmented folders = 248
Excess folder fragments = 569

Master File Table (MFT) fragmentation
Total MFT size = 131 MB
MFT record count = 107,496
Percent MFT in use = 80 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,536 14 MB \Documents and Settings\Jeff
Stanton\Local Settings\Temp\Norton Internet Security 2008
11-26-2007 14h5m28s.log 901 56 MB \System
Volume Information\catalog.wci\00010003.ci
349 32 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1283\snapshot\_REGISTRY_MACHINE_SOFTWARE
314 24 MB \Documents and
Settings\NetworkService\Local Settings\Temporary Internet
Files\Content.IE5\016N4LUZ\iTunes[1].msi 308 31 MB
\System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1222\snapshot\_REGISTRY_MACHINE_SOFTWARE
278 17 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1251\A0080619.exe
274 17 MB \Program Files\Common
Files\Symantec Shared\VirusDefs\BinHub\virscan7.dat 221 2
MB \Documents and Settings\Jeff Stanton\Local
Settings\Application Data\HP\Digital Imaging\cache2\3.DB 201 2
MB \Documents and Settings\Jeff Stanton\Local
Settings\Temp\vcredist32_11-26-2007_14h5m14s.log 195 14
MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081101.rbf
182 13 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1243\A0080426.dll
163 21 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application
Data\Google\GoogleEarth\dbCache.dat 147 9 MB
\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M928366\M928366Uninstall.msp
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31544.xml 144 9
MB \WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31964.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33074.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32954.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32324.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32354.xml
140 663 KB \WINDOWS\ntbtlog.txt
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33103.xml
130 1 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\44.DB 129 8 MB \System
Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079914.dll
129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079916.dll
120 15 MB \Program Files\Corel\CorelDRAW
Graphics Suite 13\CorelPHOTO-PAINT\Samples\Sample2.cpt 118
88 MB \export.reg 114 7 MB \System
Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081087.msi
110 661 KB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\67.DB 108 6 MB \Program
Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\BinHub\Identifiers.xml.bin 106 19 MB
\System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081097.rbf
No memory optimizers. Event Viewer: Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/20/2008
Time: 9:11:16 PM
User: PREFERRE-25E480\Jeff Stanton
Computer: PREFERRE-25E480
Description:
The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register
with DCOM within the required timeout.
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/19/2008
Time: 8:52:07 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Fault bucket 126637809.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 36 36 33 37 38 30 12663780
0010: 39 0d 0a 9..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/19/2008
Time: 8:52:04 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Hanging application iexplore.exe, version 6.0.2900.2180, hang
module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Jeff

How much RAM.

Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total, the Limit
and the Peak? Do you leave your computer on 24/7?

Open Disk Defragmenter and click on Analyse. Select View Report
and click on Save As and Save. Now find VolumeC.txt in your My
Documents Folder and post a copy. Do this before running Disk
Defragmenter as it is more informative.

Any memory optimisers installed?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last
boot. No Information Reports or Duplicates please. Indicate
which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff Stanton wrote:
Internet Explorer on my desktop has suddenly become
unresponsive. I can open it, it still receives and displays
websites, but will not respond to my mouse. Any suggestions?

Jeff

 

[Jeff Stanton]

What version of IE?

I'm using IE 6

 

[Jeff Stanton]

Jeff

Kodak Easyshare
Software bundled with Kodak digital cameras to manage the connection
between the PC and the Camera. Can be started manually

Please confirm you intended to type ccSvcHst.exe and not crSvcHst.exe.

ccSvcHst is correct

Norton Internet Security causes many users performance problems. The
solution is to remove it and replace with other alternatives (not
McAfee) and there are freeware combinations which work well together.
When does your NIS subscription expire?

My subscription expires in December.

http://www.google.com/search?hl=en&as_qdr=all&q=ccsvchst.exe+memory

Google Desktop is another problem piece of software:
http://www.google.com/search?hl=en&as_qdr=all&q=GoogleDesktop.exe++memory&btnG=Search

Download, install and scan using Spybot S & D:
http://www.safer-networking.org/en/spybotsd/index.html

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff

You did not answer this question.

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the
boxes before Peak Memory Usage and Virtual Memory size. What are the
figures for the 6 processes using the largest amounts?

Sorry about that. I had the figures, but forgot to include them:
Easyshare.exe 34,584K
explorer.exe 30,156K
crSvcHst.exe 78,816K
GoogleDesktop.exe 74,724K
msimn.exe 29,720K

Have you tried disabling Internet Explorer Add Ons and observing for
effect. Add them back one by one and see what difference they make?
In Internet Explorer select Tools, Manage Add Ons, Enable or Disable
Add Ons.

I did try this early on, with no help, but these add ons have been in
place for a long time, and the problem just popped up out of the
blue. There have been no changes in my system for some time. No added
software, no upgrades,etc.

Is your mouse wired or wireless?

The mouse is wired.

I have noted that you have Norton Internet Security 2008. Do you
have any other anti-spyware programmes? Have you canned for spyware
recently?

Norton is the only one. Scanning is done on a regular basis,
automatically.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Jeff Stanton wrote:
Jeff

The Commit Charges figures from Task Manager are less than your
RAM. The peak is large but the current figure quite reasonable.
Are you running some programmes e.g. graphics which create big
demands for memory?

I run Corel Draw and Photoshop.

The Defragmenter Report suggests you have an HP Digital Image
software. What exactly is this?

It is a program for moving digital photos from camera to computer
and manipulating them.

You should be able to gather more information from Task Manager.
With the Processes tab open select View, Select, Columns and check
the boxes before Peak Memory Usage and Virtual Memory size. What
are the figures for the 6 processes using the largest amounts?

Does your system become noticeably more responsive after rebooting?

Not that I have noticed.

Your system is badly fragmented.

Select Start, All Programs, Accessories, System Tools, Disk CleanUp
to Empty your Recycle Bin and Remove Temporary Internet Files. Also
select Start, All Programs, accessories, System Tools, Disk
CleanUp, More Options, System Restore and remove all but the
latest System Restore point. Run Disk Defragmenter.

I did all you specified, then rebooted and tried again, but IE still
freezes after is opens.



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff Stanton wrote:
Gerry,
1.0 Gb RAM
Task Manager:
Total Commit 413204
Limit 2521760
Peak 928444
Computer on 24/7, with periodic reboots.
Defragmenter:
Volume (C
Volume size = 102 GB
Cluster size = 4 KB
Used space = 28.76 GB
Free space = 72.82 GB
Percent free space = 71 %

Volume fragmentation
Total fragmentation = 7 %
File fragmentation = 15 %
Free space fragmentation = 0 %

File fragmentation
Total files = 98,587
Average file size = 529 KB
Total fragmented files = 4,799
Total excess fragments = 25,294
Average fragments per file = 1.25

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 8,371
Fragmented folders = 248
Excess folder fragments = 569

Master File Table (MFT) fragmentation
Total MFT size = 131 MB
MFT record count = 107,496
Percent MFT in use = 80 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Most fragmented files
1,536 14 MB \Documents and Settings\Jeff
Stanton\Local Settings\Temp\Norton Internet Security 2008
11-26-2007 14h5m28s.log 901 56 MB \System
Volume Information\catalog.wci\00010003.ci
349 32 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1283\snapshot\_REGISTRY_MACHINE_SOFTWARE
314 24 MB \Documents and
Settings\NetworkService\Local Settings\Temporary Internet
Files\Content.IE5\016N4LUZ\iTunes[1].msi 308 31 MB
\System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1222\snapshot\_REGISTRY_MACHINE_SOFTWARE
278 17 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1251\A0080619.exe
274 17 MB \Program Files\Common
Files\Symantec Shared\VirusDefs\BinHub\virscan7.dat 221 2
MB \Documents and Settings\Jeff Stanton\Local
Settings\Application Data\HP\Digital Imaging\cache2\3.DB 201 2
MB \Documents and Settings\Jeff Stanton\Local
Settings\Temp\vcredist32_11-26-2007_14h5m14s.log 195 14
MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081101.rbf
182 13 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1243\A0080426.dll
163 21 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application
Data\Google\GoogleEarth\dbCache.dat 147 9 MB
\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M928366\M928366Uninstall.msp
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31544.xml 144 9
MB \WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_31964.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33074.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32954.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32324.xml
144 9 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_32354.xml
140 663 KB \WINDOWS\ntbtlog.txt
136 8 MB
\WINDOWS\PCHealth\HelpCtr\DataColl\CollectedData_33103.xml
130 1 MB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\44.DB 129 8 MB \System
Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079914.dll
129 8 MB \System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1225\A0079916.dll
120 15 MB \Program Files\Corel\CorelDRAW
Graphics Suite 13\CorelPHOTO-PAINT\Samples\Sample2.cpt 118
88 MB \export.reg 114 7 MB \System
Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081087.msi
110 661 KB \Documents and Settings\Jeff
Stanton\Local Settings\Application Data\HP\Digital
Imaging\cache2\67.DB 108 6 MB \Program
Files\Common Files\Symantec
Shared\SymcData\nco1.0defs\BinHub\Identifiers.xml.bin 106 19 MB
\System Volume
Information\_restore{65CB372D-E45C-438A-8D1D-62BA9819FA04}\RP1266\A0081097.rbf
No memory optimizers. Event Viewer: Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/20/2008
Time: 9:11:16 PM
User: PREFERRE-25E480\Jeff Stanton
Computer: PREFERRE-25E480
Description:
The server {FBA44040-BD27-4A09-ACC8-C08B7C723DCD} did not register
with DCOM within the required timeout.
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 1/19/2008
Time: 8:52:07 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Fault bucket 126637809.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 32 36 36 33 37 38 30 12663780
0010: 39 0d 0a 9..

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/19/2008
Time: 8:52:04 AM
User: N/A
Computer: PREFERRE-25E480
Description:
Hanging application iexplore.exe, version 6.0.2900.2180, hang
module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

Jeff

How much RAM.

Try Ctrl+Alt+Delete to select Task Manager and click the
Performance Tab. Under Commit Charge what is the Total, the Limit
and the Peak? Do you leave your computer on 24/7?

Open Disk Defragmenter and click on Analyse. Select View Report
and click on Save As and Save. Now find VolumeC.txt in your My
Documents Folder and post a copy. Do this before running Disk
Defragmenter as it is more informative.

Any memory optimisers installed?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last
boot. No Information Reports or Duplicates please. Indicate
which also appear in a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Click the button and
close Event Viewer.Now start your message (email) and do a paste
into the body of the message. Make sure this is the first paste
after exiting from Event Viewer.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Jeff Stanton wrote:
Internet Explorer on my desktop has suddenly become
unresponsive. I can open it, it still receives and displays
websites, but will not respond to my mouse. Any suggestions?

Jeff

 

[Daave]

I'm using IE 6

In that case, does this behavior occur in Safe Mode with Networking?
Does this behavior occur with other browsers? Have you tried another
mouse?

 

[Jeff Stanton]

In that case, does this behavior occur in Safe Mode with Networking?
Does this behavior occur with other browsers? Have you tried another
mouse?

The problem is mouse independent, and I have no other browser to test.
When I boot in Safe Mode with Networking, IE works just fine.

 

[Frank Saunders MS-MVP IE,OE/WM]

The problem is mouse independent, and I have no other browser to test.
When I boot in Safe Mode with Networking, IE works just fine.

Go to Internet Options in the Control Panel and, on the Advanced tab,
uncheck "Enable thief-party browser extensions".

 

[Jeff Stanton]

That did the trick. It appears that Norton's Anti-Phishing protection was
the culprit. Now, is there a way to turn on some of the OTHER extensions
that may not cause this problem?

Jeff

 

[Frank Saunders MS-MVP IE,OE/WM]

Uninstall Norton's anti-phishing extension.
If it were my computer I'd uninstall everything from Norton and then tun
this tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039