explorer.exe

[Sandy]

Hi all. Dell 2350. Windows XP Home Edition. When I open
Internet Explorer, the Windows Explorer, "send error
report" or "don't send", comes up. Can't connect to
internet. The error is this:

AppName:explorer.exe
AppVer: 6.0.2800.1106
ModName: kernel32.dll
ModVer: 5.1.2600.1106
Offset: 00013887

Can someone tell me how to fix this or can it be fixed?
Please don't send me to a site to try to find it. I'm at
my end here doing that. I really don't want to reformat.
Any help at all would be so so so appreciated.
Thanks in advance
Sandy

 

[Don Varnau]

Hi,
Another program is interfering with IE- possibly an adware, spyware,
parasite program.
See:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
You should run CWShredder, Ad-aware and Spybot. Also note the security tips
on that page.
Additional information at:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm

Or...
A legitimate program running in the background may be causing this. Disable
(for diagnostic purposes) programs such as pop-up blockers, security,
anti-virus, etc. Also... notorious for causing problems- Gator, Kazaa and
some others. You may have to reinstall, or not reinstall, a program.

There are other possibilities for KERNEL32 errors, including corrupted or
outdated video drivers
http://www.mvps.org/inetexplorer/answers.htm#kernel32
Start at Control Panel> Display> Settings> Advanced for information on your
video adapter/driver including (possibly) a link to the manufacturer's
website.

Additional information at:
http://www.colba.net/~hlebo49/erriexpl.htm#ERRKERNEL32.DLL
http://aumha.org/win4/a/kernel32.php

276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

Hope this helps,
Don