Explorer.exe randomly closing

[Guest]

Explorer.exe keeps closing after "generating errors" and "encountering a
problem". It usually seems to happen when I try to access my documents or
search etc. The Dr Watson file has the following header c0000005
ntdll!rtlallocateheap(77f57ec4)and c0000005shell32!ordinal643(7746bb8f).
Any ideas how to remedy it anyone?
Thanks

 

[Mark L. Ferguson]

To repair all system files, go to Start/Run, and type: SFC /SCANNOW

 

[Guest]

Hi Mark, and thanks...tried inputting the command, but it said windows
couldn't find it..so I'm going to browse for it and I'll come back to you

 

[Mark L. Ferguson]

You might also take a look at this article:

811270 - Unhandled Exception c0000005 Error Message During Windows Startup
promulgate: http://support.microsoft.com/default.aspx?scid=kb;en-us;811270

 

[Guest]

Hi Mark..I ran chkdsk and things seem to be quicker..I'll keep and eye on it.
Is this the same as the scan file program? Thanks again. Clive.