Explorer.exe problem

[HK@IPS]

Hi recently rolled out 60-70 PC with windows XP sp 2 added to a windows domain.

These are just normal PC with no special configuration on them. The problem
we are having are some users, at random, when they log on the desktop does
not load and are left with a blank background. The work around is either
press ctrl + alt + del log off and then back on or ctrl + alt + del task
manager > new task > explorer.exe.

it seems that when this happens the PC freezes when tryin to load the
explorer.exe process.

the users have roaming profiles

Thanks for the help

 

[ACU1]

The problems that you have mentioned relate to a program within Windows
called explorer.exe. Do not worry, explorer.exe is supposed to be part of
Windows. It manages many different parts of the user interface in Windows.
Most often, explorer.exe fails because Windows cannot find where it is
physically located on your hard drive. There are some maintenance routines
built into Windows XP that should help Windows to find the location of
explore.exe and other files too.

After you log on to your computer and your icons/taskbar disappear do Ctr +
Alt + Del and then click File -> New Task and when prompted type in
regedit.exe. A new window will open up and you will need to go to the folder
that says HKEY_LOCAL_MACHINE -> Software -> Microsoft -> Windows NT ->
Current Version -> just click on winlogon once, do not expand it.

Then you will need to locate Shell on the right hand side. Right click on
Shell and change its value to explorer.exe if it isn’t already. Mine was
already explorer.exe but I retyped it and entered it and it works now.