G
Guest
Hi Everyone and thanks in advance for the help,
Ok my boss opened a bogus email yesterday morning and hosed his computer up
with spyware. It loaded WinHound and a whole bunch of other spyware
including a desktop hijacker. I removed all the spyware that I could
manually and removed the desktop hijacker and winhound manually. I ran a
scan on the computer with Trend micros housecall(even though we have
officescan 7.0 because housecall has better anti-spyware) free scan program.
I had to leave and he finished it up.
Later on in the day he restarted the computer and it came up on startup and
said the error message... explorer.exe application error. The application
failed to initialize properly...
So this morning I went through some steps to try and figure this out. I
found this website
http://support.microsoft.com/default.aspx?scid=kb;en-us;873155&Product=windowsxpsp2
which informed me to bypass the DEP security built in with XP SP2 and an
Athlon 64 processor. I bypassed it and it worked fine but now how do I find
what program is the one setting off the security being that I don't have
norton installed in the first place.
I went through and removed all the housecall leftover files and removed all
temporary files, temporary internet files, cookies, history, and application
data for housecall and winhound and anything else that had winhound
remnances. Restarted and booted with the original xp that had DEP enabled
still and it still gives the same error. Booted back to no DEP and ran virus
scan and found no viruses (with officescan). Ran Damage Cleanup and once
again rebooted into DEP mode still same problem. This is where I am at so if
anyone could help I would be very appreciative!
Joe
Kemco IT Professional
Ok my boss opened a bogus email yesterday morning and hosed his computer up
with spyware. It loaded WinHound and a whole bunch of other spyware
including a desktop hijacker. I removed all the spyware that I could
manually and removed the desktop hijacker and winhound manually. I ran a
scan on the computer with Trend micros housecall(even though we have
officescan 7.0 because housecall has better anti-spyware) free scan program.
I had to leave and he finished it up.
Later on in the day he restarted the computer and it came up on startup and
said the error message... explorer.exe application error. The application
failed to initialize properly...
So this morning I went through some steps to try and figure this out. I
found this website
http://support.microsoft.com/default.aspx?scid=kb;en-us;873155&Product=windowsxpsp2
which informed me to bypass the DEP security built in with XP SP2 and an
Athlon 64 processor. I bypassed it and it worked fine but now how do I find
what program is the one setting off the security being that I don't have
norton installed in the first place.
I went through and removed all the housecall leftover files and removed all
temporary files, temporary internet files, cookies, history, and application
data for housecall and winhound and anything else that had winhound
remnances. Restarted and booted with the original xp that had DEP enabled
still and it still gives the same error. Booted back to no DEP and ran virus
scan and found no viruses (with officescan). Ran Damage Cleanup and once
again rebooted into DEP mode still same problem. This is where I am at so if
anyone could help I would be very appreciative!
Joe
Kemco IT Professional