explore.exe application error

[nicole702]

When I click on "my computer", "my documents" or "my
briefcase"- the icon or from the start menu, this error
message pops up: The instruction at "0x01670065"
referenced memory at "0x00000000" the memory card could
not be "written".

Does anyone know why this is happening? And how can I
correct the error?

Thanks!

 

[Ramesh, MS-MVP]

First, eliminate malware and see if that helps. Run these cleaners:

1. Ad-Aware
http://www.lavasoftusa.com

2. SpyBot S&D
http://www.safer-networking.org

3. CWShredder
http://www.intermute.com/spysubtract/cwshredder_download.html

Update 1 & 2 before running a scan.

Clean-up Windows Startup:
http://windowsxp.mvps.org/startup.htm

Then, run a full system virus scan with fully updated definitions. Try Trend
Micro's Sysclean package (free), it's capable of eliminating keyloggers,
trojans etc.

Generic Trojan / Adware Infestation Removal Procedure:
http://www.claymania.com/removal-trojan-adware.html