Excel won't open mormally, must use safe mode


S

Stuart Reid

Something has happened to my excel program. I had excel
97 then uninstalled and re-installed with office 2000. I
still can't open the files unless I start excel in safe
mode. The error message is as follows (I don't understand
it):

EXCEL caused an invalid page fault in module EXCEL.EXE at
0247:30026d69.
Registers:
EAX=0062ea0c CS=0247 EIP=30026d69 EFLGS=00010246
EBX=00000000 SS=024f ESP=0062e998 EBP=0062ea04
ECX=00000000 DS=024f ESI=00000000 FS=52b7
EDX=00000000 ES=024f EDI=00ad3558 GS=0000
Bytes at CS:EIP:
8b 31 e8 0e 00 00 00 50 ff 35 58 80 68 30 ff 56
Stack dump:
00000012 00000000 00000000 0062ea0c 00000000 30026d40
00000012 0062ea0c 00000000 30026cae 00000012 0062ea0c
00000002 00ad0010 00ad4008 04001097

This problem appeared after I ran scandisk and was told
that there were some lost files that would be converted, I
think. Also I can't find a .xlb file on my computer.

Thanks for your help.
Stuart
 
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J

Jan Karel Pieterse

Hi,

I assume you tried most of the things listed below.

You stated you cannot find an xlb file. It SHOULD be
there, but you have to make sure your find includes hidden
files and that Explorer doesn't hide them. Both settings
are in a different location, depending on your Win version.

My boilerplate list:

This is a default list of things-to-do when Excel exhibits
startup problems.

Try opening Excel without any addins or hidden workbooks:

Start, Run,
"C:\Program Files\Microsoft
Office\Office\Excel.exe" /Automation

Quotes mandatory, Note you may have to change the path.

If your error disappears, there is either an add-in or a
(hidden) workbook that is loaded upon XL's start, which
bothers you.

- Try locating the XLSTART directory, move everything from
there.
- In XL: Tools, Addins, note the ones checked and uncheck
them one at the time, each time restarting XL
- In XL, Tools, options, general. Check if a path is
entered after "Alternate startup file location". Clear it.

Another option is to open XL in Safe mode:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /Safe

Also, you might try:

"C:\Program Files\Microsoft
Office\Office\Excel.exe" /Regserver

Yet another possible problem is a corruption of your
toolbar customisation file. Locate all files with
extension .xlb and rename the extension(s) to something
like .old
Now try and start XL again.

Also, NAV has shown to cause "Excel caused an invalid page
fault in module VBE6.DLL".
You might try disabling the Office plug in of NAV.

Other causes may be a full TEMP folder:

In Windows 95/98 and ME

Delete all files in C:\Windows\Temp

In Windows NT/2000/XP

Find and Select C:\Documents and Settings\<user>\local
settings\temp
and delete all files in there.

They are often left behind by installing programs but
Excel needs the space.

This is what MS has to say about startup problems:

http://support.microsoft.com/default.aspx?scid=kb;en-
us;Q280504

And this about startup switches:

http://support.microsoft.com/default.aspx?scid=KB;en-
us;q211481


Regards,

Jan Karel Pieterse
Excel TA/MVP
-----Original Message-----
Something has happened to my excel program. I had excel
97 then uninstalled and re-installed with office 2000. I
still can't open the files unless I start excel in safe
mode. The error message is as follows (I don't
understand
 
S

Stuart Reid

Thanksfor your post.
I can't find any xlb files. I don't know how to uncover
hidden files. Also, how do I disable the Office plug of
NAV?

Stuart
 
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J

Jan Karel Pieterse

Hi Stuart,
I can't find any xlb files. I don't know how to uncover
hidden files.
In Win 98:

Tools, folder options, view tab, find it amongst the zillion settings
in that screen.

In Win XP, you have to fiddle around in the search options and tell XP
to find hidden files as well. I haven't got XP at hand right now
though.

Regards,

Jan Karel Pieterse
Excel MVP
 

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