Excel - invalid page fault...

C

Cruise

When opening an existing sheet or just starting Excel by
itself I receive the following;

EXCEL caused an invalid page fault in module MS097.dll at
017f:307333ca.

I searched the MS site - found something about the Auto
Correction file possibly being corrupt. I downloaded the
fix and ran it - still the same problem.

Running Office 97

Any idears?

Thanks for the help!
Cruise
 
J

Jan Karel Pieterse

Hi Cruise,
When opening an existing sheet or just starting Excel by
itself I receive the following;

EXCEL caused an invalid page fault in module MS097.dll at
017f:307333ca.


This is a default list of things-to-do when Excel exhibits startup
problems.

Try opening Excel without any addins or hidden workbooks:

Start, Run,
"C:\Program Files\Microsoft Office\Office\Excel.exe" /Automation

Quotes mandatory, Note you may have to change the path.

If your error disappears, there is either an add-in or a (hidden)
workbook that is loaded upon XL's start, which bothers you.

- Try locating the XLSTART directory, move everything from there.
- In XL: Tools, Addins, note the ones checked and uncheck them one at
the time, each time restarting XL
- In XL, Tools, options, general. Check if a path is entered after
"Alternate startup file location". Clear it.

Another option is to open XL in Safe mode:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /Safe

Also, you might try:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /Regserver

Yet another possible problem is a corruption of your toolbar
customisation file. Locate all files with extension .xlb and rename the
extension(s) to something like .old
Now try and start XL again.

Also, NAV has shown to cause "Excel caused an invalid page
fault in module VBE6.DLL".
You might try disabling the Office plug in of NAV.

Other causes may be a full TEMP folder:

In Windows 95/98 and ME

Delete all files in C:\Windows\Temp

In Windows NT/2000/XP

Find and Select C:\Documents and Settings\<user>\local settings\temp
and delete all files in there.

They are often left behind by installing programs but Excel needs the
space.

Excel 2003 has some new features, which may disable certain files when
Excel thought them to be the cause of a crash.

If you have had a problem with Personal.xls, Excel may have labeled it
as suspect.
In Excel, select Help | About Microsoft Excel.
Click the button near the bottom labeled "Disabled Items..."
If Personal.xls is listed, select it and click Enable.

This is what MS has to say about startup problems:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q280504

And this about startup switches:

http://support.microsoft.com/default.aspx?scid=KB;en-us;q211481

Regards,

Jan Karel Pieterse
Excel MVP
www.jkp-ads.com
 

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