Excel doesn't open

[Dan]

I'm getting an error message when I try to open Excel,my e-
mail address is (e-mail address removed). Is there an easy fix?

EXCEL caused an invalid page fault in
module MSO9.DLL at 017f:308e0522.
Registers:
EAX=00008b44 CS=017f EIP=308e0522 EFLGS=00010206
EBX=006b0000 SS=0187 ESP=0062e648 EBP=006b8b44
ECX=0000823c DS=0187 ESI=000003f8 FS=2d37
EDX=04bd0d80 ES=0187 EDI=04bc823c GS=2d26
Bytes at CS:EIP:
66 89 7c 29 fe 8b 44 24 18 5f 5e 5d 85 c0 5b 0f
Stack dump:
bff76e3d 006b8a2c 0062e6c8 30688054 006b8b44 bff76e3d
00000000 308e1b59 00008b44 04bc823c 30967092 006b8b48
30688060 006b0010 30b2f30e 006b8a2c

 

[Jan Karel Pieterse]

Hi,

This is a default list of things-to-do when Excel exhibits
startup problems.

Try opening Excel without any addins or hidden workbooks:

Start, Run,
"C:\Program Files\Microsoft
Office\Office\Excel.exe" /Automation

Quotes mandatory, Note you may have to change the path.

If your error disappears, there is either an add-in or a
(hidden) workbook that is loaded upon XL's start, which
bothers you.

- Try locating the XLSTART directory, move everything from
there.
- In XL: Tools, Addins, note the ones checked and uncheck
them one at the time, each time restarting XL
- In XL, Tools, options, general. Check if a path is
entered after "Alternate startup file location". Clear it.

Another option is to open XL in Safe mode:

"C:\Program Files\Microsoft Office\Office\Excel.exe" /Safe

Also, you might try:

"C:\Program Files\Microsoft
Office\Office\Excel.exe" /Regserver

Yet another possible problem is a corruption of your
toolbar customisation file. Locate all files with
extension .xlb and rename the extension(s) to something
like .old
Now try and start XL again.

Also, NAV has shown to cause "Excel caused an invalid page
fault in module VBE6.DLL".
You might try disabling the Office plug in of NAV.

Other causes may be a full TEMP folder:

In Windows 95/98 and ME

Delete all files in C:\Windows\Temp

In Windows NT/2000/XP

Find and Select C:\Documents and Settings\<user>\local
settings\temp
and delete all files in there.

They are often left behind by installing programs but
Excel needs the space.

This is what MS has to say about startup problems:

http://support.microsoft.com/default.aspx?scid=kb;en-
us;Q280504

And this about startup switches:

http://support.microsoft.com/default.aspx?scid=KB;en-
us;q211481


Regards,

Jan Karel Pieterse
Excel TA/MVP

 

[Mary Eckmeier]

I'm browsing to see if anyone has answers... I have the
same problem. My Excel 2000 and Word 2000 give me Dr.
Watson errors everytime I start them. I can run Access and
PowerPoint.

I've done everything that Jan Karel Pieterse suggested -
to no avail.

Mary Eckmeier
(e-mail address removed)