Excel crashes with event 1000



I have a user with a very strange problem. While running Excel 2003
(11.8169.8172) SP3 on XP SP3, Excel will crash and leave behind the following
Application log entry:

The description for Event ID ( 1000 ) in Source ( Microsoft Office 11 )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote computer.
You may be able to use the /AUXSOURCE= flag to retrieve this description; see
Help and Support for details. The following information is part of the event:
excel.exe, 11.0.8169.0, 465f27bd, mso.dll, 11.0.8172.0, 46771b00, 0, 000fe521.

The user works primarily with a sheet that is about 2MB in size, is stored
on a Server 2003 file share and is opened concurrently by 5 or 6 users daily.
No one else experiences this crashing. Now for the strange part, to deal with
this problem and for general cleanup I wiped her machine, reinstalled Windows
XP Pro from scratch, then Office 2003, updated everything and after she had
the same problem! Now, I have purchased a new Dell Precision Mobile M2400,
installed O2k3 and guess what? Same crashing problem! I have used a different
copy of O2k3 CD for this new machine than before.

I'm not finding much for this situation out there, the only common strand I
can identify is that each time I have copied the entire "My Documents"
contents to the new install/machine. Could there be some file(s) in this
structure such as a normal.dot equivalent that is causing this to happen?

Any help anyone can offer would be greatly appreciated, I'm pulling my hair
out on this one


Hi Jeff,

Does your user have any Office add-ins such as a PDF app's toolbar
(ScanSoft is notorious) or other Third-Party toolbar installed that
others do not?


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