Outlook 2003 Crash

A

Annie

I have a Vista machine with 2003 Office. When I try to open Outlook, I get a
message saying, "Microsoft Office Outlook has stopped working." Here are the
details:
Prob Event Name: APPCRASH
App Name: OUTLOOK.EXE
Version: 11.0.8169.0
App Timestamp: 465f28e3
Fault Module Name: mso.dll
Fault Module Version: 11.0.8172.0
Fault Module Timestamp: 46771b00
Exception Code: c0000005
I end up having to start Outlook in Safe Mode. About a week ago I received
an Outlook error having to do with Add-Ins. I have no add-ins marked in
Outlook. I've tried reinstalling Office as well as repairing but I can't
seem to get it to work right. Working in Safe Mode is fine, but I'd like to
have original functionality back.
Any suggestions?
 
B

Brian Tillman

Annie said:
I have a Vista machine with 2003 Office. When I try to open Outlook,
I get a message saying, "Microsoft Office Outlook has stopped
working." Here are the details:
Prob Event Name: APPCRASH
App Name: OUTLOOK.EXE
Version: 11.0.8169.0
App Timestamp: 465f28e3
Fault Module Name: mso.dll
Fault Module Version: 11.0.8172.0
Fault Module Timestamp: 46771b00
Exception Code: c0000005
I end up having to start Outlook in Safe Mode. About a week ago I
received an Outlook error having to do with Add-Ins. I have no
add-ins marked in Outlook. I've tried reinstalling Office as well as
repairing but I can't seem to get it to work right. Working in Safe
Mode is fine, but I'd like to have original functionality back.
Any suggestions?

With OPutlook closed, try deleting the file
%LocalAppData%\Microsoft\Outlook\extend.dat
 

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