every time I boot!

[strudi]

I have xp home version 2002 SP 1. Every time I turn on my
printer (HP Deskjet 682c) XP says it has found new
hardware. Am I missing a switch somewhere? I use another
computer w. the same version and it never asks me to
reinstall an Epson. Thanks for any help! strudi

 

[Kevin Mitchell]

I have a variation on this problem: I can print to the 1220c printer OK. But
the "Found New Hardward Wizard" comes up every boot with an error message:

"Cannot install this hardware: HP Deskjet 1220C Printer. An error occurred
during the installation of the device. The required section was not found in
the INF"

Because the Wizard automatically comes up with this error, my only option is
to "Finish" -- so I cannot follow the advice in the MS Knowledge Base
Article 298370. I did a fresh install of Windows XP and everything had been
working fine for months. So I'm not sure what started the problem.

I did follow the following advice from Bruce Sanderson (MVP):

You might want to :
1. clean up the drivers as described at
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
2. download the newer HP 1220c driver for XP from
http://welcome.hp.com/country/us/eng/software_drivers.htm
3. add the printer again, using the Have Disk button and navigating to

where you expanded the downloaded driver

I did all three of the steps. I even tried to delete extra HP inf files that
might have caused the problem. It still does not work; it
still comes up with the same message.

Any other suggestions?

Thank you!
Kevin

 

[Kevin Mitchell]

Solved, by following Bruce Sanderson's advice which I have included, below.
His step 1, finding and deleting the oem##.inf and oem##.pnf solved the
problem. As soon as I deleted them and restarted, the Windows XP version of
the driver was instantly there -- i.e., I guess that is what had been trying
to complete its installation. Then I was able to also install the HP version
of the driver (which has more functionality).

Bruce: thank you very much for your help.

Kevin