Event ID 7031 when installing Print2PDF printer

[Guest]

Hello,

I have purchased and installed Print2PDF Server Edition version 5 on a
Windows 2000 Standard server. The installation was successful and I am able
to create PDF files on the server. The problem I'm having is installing the
shared Print2PDF printer on client machines. Every time I try to install the
printer on a Windows 2000 Professional client, the spooler service crashes on
the client computer with event ID 7031. I have tried installing the program
on a 2003 server and it works without incident but this is not the server I'd
like to keep it on. I've contacted the Print2PDF support and of course they
say it's a server problem, not their software. Does anyone have any insight
into this issue?

Thanks!

 

[Galen]

In Meteorain <[email protected]> had this to say:

My reply is at the bottom of your sent message:

Hello,

I have purchased and installed Print2PDF Server Edition version 5 on a
Windows 2000 Standard server. The installation was successful and I
am able to create PDF files on the server. The problem I'm having is
installing the shared Print2PDF printer on client machines. Every
time I try to install the printer on a Windows 2000 Professional
client, the spooler service crashes on the client computer with event
ID 7031. I have tried installing the program on a 2003 server and it
works without incident but this is not the server I'd like to keep it
on. I've contacted the Print2PDF support and of course they say it's
a server problem, not their software. Does anyone have any insight
into this issue?

Thanks!

I don't have an answer for you but I do have a starting point if no one else
has the answer:

http://eventid.net/display.asp?eventid=7031&eventno=465&source=Service Control Manager&phase=1

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"We approached the case, you remember, with an absolutely blank mind,
which is always an advantage. We had formed no theories. We were simply
there to observe and to draw inferences from our observations." -
Sherlock Holmes