eTrust EZ Antivirus problem

[Brian M Davis]

I recently reformatted my C: drive just to get it cleaned up. I've now got
everything reinstalled, but one peculiar issue has arisen.

My eTrust EZ Antivirus is not scanning my email even though I appear to have
the settings correct. I checked the eTrust web site referred me to my ISP
(RoadRunner). Tech support at Road Runner checked my settings and had me do
a reboot. They eventually determined that I have a virus and advised me to
do a scan. The eTrust scan found nothing, the virus scan at PC Pitstop
turned up nothing and I couldn't get the Trend online scan to run.

I did an Uninstall/Reinstall but this did not help.

The icon in my system tray has a red X and a hover over the icon says,
"Real-time: ON Email: OFF".

In the Protection Status window there are green checks by Real-time and
Virus Signature Updates and a red X by Email Protection.

In Scan Settings, all boxes are checked including those pertaining to email
scanning.

Has anybody else experienced this problem? Any ideas on what is wrong?

Thank you for your time and knowledge!

 

[Jay]

In the Protection Status window there are green checks by Real-time and
Virus Signature Updates and a red X by Email Protection.

Check out:
"Why is my EZ Antivirus e-mail protection off?"

http://crm.my-etrust.com/CIDocument.asp?KDId=1967&GUID=04C77656A5CB4E0FB6E67FE166EE67DD
or
http://makeashorterlink.com/?V288123CB