etrust anti virus 7 installation snafu

[Michael]

Hi all,

I've a friend that is trying to install the latest version of etrust av.
She is getting an error that says "Rich Edit 3.0 or higher is required to
proceed" What needs to be done to allow the installation. She had been
running an earlier version of the av program without any problems.OS is
Win98SE. Any and all suggestions welcome.

Thanks,
Michael

 

[Jafo]

I've a friend that is trying to install the latest version of
etrust av. She is getting an error that says "Rich Edit 3.0
or higher is required to proceed" What needs to be done to
allow the installation. She had been running an earlier version
of the av program without any problems.OS is Win98SE. Any and
all suggestions welcome.

Go to the eTrust site, www.my-etrust.com and "Ask Sammy". Just
type "rich edit" (without the quotation marks) into the Ask Sammy
box. Or, you can click here: http://snipurl.com/a05l

 

[Michael]

Go to the eTrust site, www.my-etrust.com and "Ask Sammy". Just
type "rich edit" (without the quotation marks) into the Ask Sammy
box. Or, you can click here: http://snipurl.com/a05l

Thank You! I'll have her give it a shot.

Michael

 

[marc romero]

contact their web support, or search their knowledge base, ca's tech support
is very helpful.

marc