Error signature BCCode: 9c


S

Sarah Ereira

Help please ! my otherwise nice new computer crashes 2-3 times a day
with this message:

Error signature
BCCode: 9c
BCP1: 00000004 BCP2: 80545FF0 BCP3: B2000000 BCP4: 00070F0F
OSVer: 5_1_2600 SP: 2_0 Product 256_1

Does anyone know what this means ?

Many thanks if so. ATB, Sarah
 
T

Tom Porterfield

Sarah said:
Help please ! my otherwise nice new computer crashes 2-3 times a day
with this message:

Error signature
BCCode: 9c
BCP1: 00000004 BCP2: 80545FF0 BCP3: B2000000 BCP4: 00070F0F
OSVer: 5_1_2600 SP: 2_0 Product 256_1

Does anyone know what this means ?

Many thanks if so. ATB, Sarah
This typically points to either a hardware or driver issue. You might
find additional information in the event viewer (control panel,
adminstrative tools, event viewer). Look for errors with event id 1001
or 1002.
--
Tom Porterfield
MS-MVP Windows
http://support.telop.org

Please post all follow-ups to the newsgroup only.
 
V

Vanguard \(NPI\)

Sarah Ereira said:
Help please ! my otherwise nice new computer crashes 2-3 times a day with
this message:

Error signature
BCCode: 9c
BCP1: 00000004 BCP2: 80545FF0 BCP3: B2000000 BCP4: 00070F0F
OSVer: 5_1_2600 SP: 2_0 Product 256_1

Many of the reports about BCcode seem to be from ATI video card users. Is
your video card an ATI brand? See http://support.microsoft.com/?id=318023.
If so, have you tried downloading and installing the latest Catalyst
drivers? By the way, NEVER install hard drivers offered by Windows Update.
Instead use the prompting to send you off to the hardware maker's web site
to get THEIR driver.

Maybe you got infected. See http://support.microsoft.com/?id=894278. If
that's the case, how you fix it depends on your level of expertise regarding
the OS and rootkit tools.
 
S

Sarah Ereira

Tom Porterfield said:
This typically points to either a hardware or driver issue. You might
find additional information in the event viewer (control panel,
adminstrative tools, event viewer). Look for errors with event id 1001
or 1002.
Thank you - this is very helpful. ATB, Sarah
 

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