Sherry said:
It doesn't matter what I'm doing on the internet, even if I'm closing my
computer for the evening, the "Send Error Report" window will pop up. If I
click "Don't Send" sometimes it will shut down the computer screen and
restart. Other times, I can continue doing what I'm doing. Why is this
happening and how can I get it to stop?
These popups only occur after an error has occurred, and it is
generally advisable to follow through and send the error report, even
though it may take a minute or two of your time. There are a couple
of very good reasons for this:
1. There may actually be a known solution for the problem that caused
the error, and you will get a response directing you to that solution.
This actually happened to me earlier today when I was working on a
client's machine and an error occurred (Internet Explorer stopped
responding). I submitted the error report and was informed that the
error was caused by an out-of-date version of Google Toolbar.
Uninstalled Google Toolbar and no recurrences of the problem. The
client will reinstall the latest version of Google Toolbar if and when
she decides she wants it back
2. Microsoft uses these reports of errors, provided they are
submitted, to accumulate statistics as to what specific errors are the
most serious, based on severity and frequency. These statistics are
then used to select priorities for detailed investigation and fixing.
So if your errors go unreported you are reducing the chances that
these will be chosen as priorities to be fixed.
Good luck
Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair
"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."