error message

[Sand303]

hi

problem is that i have got an error message in windows mail - this is the
mess.-

The connection to the server has failed. Account: 'mail.btinternet.com',
Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E

after switching on the computer and loading mail up, it downloaded 3
messages from friends then the error message appeared in the window. I have
not done or changed anything; as this was the first thing i done when
starting computer up.

I have Norton 360 since having laptop from new (4months) with no probs.

 

[MARCELO AUGUSTO TEIXEIRA]

Ligando o Windows.vista mail ocorreu um erra afirmando que o host ISP não
foi encontrado.conta POP3 servidor ISP Protocolo SMTP erro de soquete 11001
n.do erro 0x800CCCOD, como proceder para acertar?

 

[Gary VanderMolen]

That type of problem is often caused by a non-compatible antivirus.
Norton, McAfee, and Trend Micro antivirus products can cause
Windows Mail accounts to become corrupted over time.
As a minimum, email scanning in the antivirus must be disabled.
If the problem continues, uninstall Norton, and follow up with their
debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

If you like, we can recommend a compatible free antivirus.

Alternatively, you can upgrade to Windows Live Mail, which is less
prone to corruption from antivirus activity.
http://get.live.com/wlmail/overview

 

[Guest]

hi

problem is that i have got an error message in windows mail - this is the
mess.-

The connection to the server has failed. Account: 'mail.btinternet.com',
Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E

after switching on the computer and loading mail up, it downloaded 3
messages from friends then the error message appeared in the window. I
have
not done or changed anything; as this was the first thing i done when
starting computer up.

I have Norton 360 since having laptop from new (4months) with no probs.

Most versions of the Norton antivirus program tend to cause problems in
Windows Mail, although often not for months. Just disabling part or all of
the Norton programs seldom helps; you usually have to uninstall them
instead. You often then need to run this cleanup program to take care of
what the uninstall left behind:

<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>

You may even have to remove your mail account under Windows Mail,
then restart Windows Mail and add the account again.

<http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=289750&forumid=20>

Also, see if you can log onto your mail server using webmail instead of
Windows Mail. If so, delete the first message after those that already
downloaded.

If this cures your problem, you may want a replacement antivirus program
that doesn't cause such problems. Most versions of the McAfee antivirus
program and a recent version of the Trend antivirus program are bad choices;
they also cause problems in Windows Mail. I recommend either avast! or
AVG, either one with a custom install where you tell it to leave out the
part
that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/ww.download?prd=afe

 

[Guest]

Most of the frequent responders in this newsgroup can answer only in
English,
so you may have to wait longer than usual for a useful answer.

 

[Sand303]

Thankyou for all replies, your time taken to fix problem is very much
appreiated. Since this has happened i have switched computer back on tonight
and live mail has fixed itself and is working on its own with no hic-ups -
wierd i know.
I have copied and saved the replies for future problem encase it disrupts
permantly.

very much gratefull

Sandy.

 

[Guest]

You're welcome.

However, note that our answers assumed that you are using the Windows
Mail program, instead of a similarly named program - Windows Live Mail.

You are likely to get better answers about the other program if you ask
in the following newsgroup instead:

microsoft.public.windows.live.mail.desktop

 

[Frank Saunders MS-MVP IE,OE/WM]

Ligando o Windows.vista mail ocorreu um erra afirmando que o host ISP não
foi encontrado.conta POP3 servidor ISP Protocolo SMTP erro de soquete
11001 n.do erro 0x800CCCOD, como proceder para acertar?

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.