Error message when shutting down.

[gcanxp]

When I shut down my computer, I get this error message 0x6a2a2fec 0x00000c
"the memory could not be read". ....any suggestion if this is a virus. Any
suggestion would be most helpful. Thx in advance.

gcan

 

[Malke]

When I shut down my computer, I get this error message 0x6a2a2fec 0x00000c
"the memory could not be read". ....any suggestion if this is a virus.
Any
suggestion would be most helpful. Thx in advance.

The First Question Of Troubleshooting: If the problem is new, what changed
between the time things worked and the time they didn't?

Shutdown issues are generally caused by a program and/or process that is
refusing to exit gracefully or failing (as in your case). The program
and/or process can be from malware or can be legitimate (such as an
invasive antivirus like Norton or McAfee). If you are using a Norton or
McAfee product, uninstall it and replace with a better program such as
NOD32, Kasperksy, or Avast (free). The Windows Firewall is adequate for
most people.

A.The first step is always to make sure your computer is virus/malware free.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

B. If the computer is virus/malware-free, drivers are current, and no Norton
or McAfee programs are installed, then do clean-boot troubleshooting to see
which program/process is the culprit:

How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796

C. If you need more information, here is an excellent shutdown
troubleshooter:

http://www.aumha.org/win5/a/shtdwnxp.htm

Standard caveat: If troubleshooting the issue is too difficult - and there
is absolutely no shame in admitting this isn't your cup of tea - take the
machine to a computer repair shop. This will not be your local
BigComputerStore/GeekSquad type of place. Get recommendations from family,
friends, colleagues.

Malke

 

[Gerry]

Can you please post a complete copy of the Error Report from Event
Viewer?

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


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Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
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