error message unable to expand folder when trying to access outlo.

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Quite a few of my customers regularly get the following error message when
trying to access their outlook data files (personal folders).

unable to expand the folder. The set of folders could not be opened. The file
F:\windows\outlook\microsoft\outlook\my username.pst could not be accessed.
(username deleted for obvious reasons).

The F: drive is network drive, which is a Microsoft SAN server. This
problem does not seem to occur to outlook data files which are situated on
local drives.

Please can someone advise?
 
Val said:
The F: drive is network drive, which is a Microsoft SAN server. This
problem does not seem to occur to outlook data files which are
situated on local drives.
Click to expand...

Well, PSTs on network shares are unsupported in Outlook, but if it's a SAN,
I don't know if that restriction applies. If you copy the PST to a local
drive does it open?
 
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