Error message Remote Assistance


G

Guest

I am running windows 2003 server enterprise edition on my destop and windows
XP on my laptop.The device being used to connect my laptop and my desktop
together is a wireless d-link 624 router with ports. My laptop is part of the
domain located on my desktop. What I am trying to do is offer remote
assistance to my laptop from the help and Support Center wizard located on my
desktop. I have already opened the port 3389 on my router and I configured my
laptop to enable remote assistance using the command gpedit.msc. With all
these configurations being made I receive an error message of "THE REMOTE
SERVER MACHINE DOES NOT EXIST OR IS UNAVAILABLE" after pasting the ip address
of the laptop in the connect box of the offer remote assistance wizard.

Suggestions would be great
Thank you
MCSE Student

backlight
 
Ad

Advertisements

R

Robert L [MS-MVP]

I would check the Firewall first. this link ay help,

windows xp sp
When using Offer Remote Assistance to a computer running XP SP2, you get the
message "The remote server machine does not exist or is unavailable". ....
www.howtonetworking.com/articles/msxpsp.htm

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I am running windows 2003 server enterprise edition on my destop and windows
XP on my laptop.The device being used to connect my laptop and my desktop
together is a wireless d-link 624 router with ports. My laptop is part of the
domain located on my desktop. What I am trying to do is offer remote
assistance to my laptop from the help and Support Center wizard located on my
desktop. I have already opened the port 3389 on my router and I configured my
laptop to enable remote assistance using the command gpedit.msc. With all
these configurations being made I receive an error message of "THE REMOTE
SERVER MACHINE DOES NOT EXIST OR IS UNAVAILABLE" after pasting the ip address
of the laptop in the connect box of the offer remote assistance wizard.

Suggestions would be great
Thank you
MCSE Student

backlight
 
G

Guest

Thanks for your help, but it still cannot connect remotely. I checked the
websites listed on the previous postings. I suspect that this error could be
the result of me not giving proper access rights to my laptop for my
desktop.

I could ping from my laptop to my desktop and vice versa.

If anyone can help
Please give suggestions
MCSE student
Thank you for the last posting
 
R

Robert L [MS-MVP]

do a simple test. can you telnet port 3389?

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Thanks for your help, but it still cannot connect remotely. I checked the
websites listed on the previous postings. I suspect that this error could be
the result of me not giving proper access rights to my laptop for my
desktop.

I could ping from my laptop to my desktop and vice versa.

If anyone can help
Please give suggestions
MCSE student
Thank you for the last posting
 
Ad

Advertisements

G

Guest

The last posting suggested that I telnet to the port 3389. This is the list
of steps I used to do that
1) Run cmd(enter)
2)typed telnet (enter)
3)typed o 3389 (enter)
Received error message of "could not open connection to the host, on port
23: connection failed"

If I telneted properly the answers would be no I cannot establish a connection

Thank you
Any suggestions please
MCSE student

backlight
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top