Error installing Business Contact Manager

[Kesh]

I get the following error when installing:

Setup failed to install the required component Microsoft SQL Server 2005
(MSSMLBIZ). Business Contact Manager for Outlook 2007 cannot continue. See
C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG|Summary.txt for
more detail.

I have treid unsinstalling .net framework 2.0 and reinstalling several times
with the same error. Can anyone help?

 

[Sat]

Hi Kesh,

Try these two:
1. Re-start the machine and install BCM
2. Go to Add/Remove programs and uninstall SQL Server completely, and then
install BCM.

If that does not work, please look at the error that the log file is
reporting. Mostly, it will be at the end of the file.

-Sat

 

[Kesh]

Hi Sat,

Thanks for the advice . I have tried both without success. Here is the
summary of the log. Any ideas? Thanks.

Microsoft SQL Server 2005 9.00.2047.00
==============================
OS Version : Microsoft Windows XP Professional Service Pack 2 (Build
2600)
Time : Sat Dec 22 15:04:49 2007

Machine : ARQ-L-100006
Product : Microsoft SQL Server Setup Support Files (English)
Product Version : 9.00.2047.00
Install : Successful
Log File : c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_SQLSupport_1.log
--------------------------------------------------------------------------------
Machine : ARQ-L-100006
Product : Microsoft SQL Server Native Client
Product Version : 9.00.2047.00
Install : Successful
Log File : c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_SQLNCLI_1.log
--------------------------------------------------------------------------------
Machine : ARQ-L-100006
Product : Microsoft SQL Server VSS Writer
Product Version : 9.00.2047.00
Install : Successful
Log File : c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_SqlWriter_1.log
--------------------------------------------------------------------------------

SQL Server Setup failed. For more information, review the Setup log file in
%ProgramFiles%\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt.


Time : Sat Dec 22 15:09:07 2007


List of log files:
c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_Core(Local).log
c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_SQLSupport_1.log
c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_SQLNCLI_1.log
c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_SqlWriter_1.log
c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_MSXML6_1.log
c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_Datastore.xml
c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_.NET Framework 2.0.log
c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_Support.log
c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_Core.log
c:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt
c:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0010_ARQ-L-100006_SCC.log

 

[Sat]

Hi Kesh,

Is this what is in the %ProgramFiles%\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Summary.txt?

If not, can you please paste that?

-Sat

 

[Kesh]

Yes this is whats in %ProgramFiles%\Microsoft SQL Server\90\Setup

Bootstrap\LOG\Summary.txt . I have other log files please let me know if I should post these.

Thanks.

 

[Kevin Carlson]

I'm interested in the answer to this, too. I get the same results and
messages. What's a little confusing is that I originally had BCM installed
(from CD) as part of the Office 2007 Professional, purchased right after it
came out ... and on Vista. But I've had restore my hard drive back to
factory delivered condition (big mess). No I can't install BCM (or the
Accounting module on the same CD). I also tried downloading and installing
SQL express, but the CD overwrites it during BCM install.

 

[Kevin Carlson]

Sorry, that should read "NOW I can't install BCM (or the Accouting module on
the same CD."

 

[Kevin Carlson]

I think I've found a solution to our problem, Kesh. It's a little involved,
but not terribly technical.

Start by starting the Task Manager (easiest to use Ctr/Alt/Del and selecting
Task Manager from the list of options). Once you're in Task Manager, click
on the Services Tab. In the lower right corner you'll see a "Services"
button. Keep this windows upen during the next step.

Next uninstall all of the various SQL programs. There may be as many as 4
or 6. At some points during the unistall process you may be asked to end
some SQL services. Go back to the Task Manager/Services/Services window and
end the processes as required, but just be sure to wait to be told which
processes to end.

After you've uninstalled all of SQL programs you can close out all windows
and restart your computer.

Then go into My Computer to C:\Program Files. Move the Microsoft SQL Server
folder to your Recycle Bin. Don't delete it from your computer just yet.

Now restart your computer again.

After restarting, put your Office 2007 Disk 2 into your optical. Don't let
the CD auto start. Rather, go into the CD in Windows Explorer, right click
on the Setup.exe program and "Run as administartor". It should load out BCM
and SBA. If it does, you can delete what's in your recycle bin.

It worked for me. Let me know how it goes fo you

 

[markeldeiry]

A possible Fix

There is a program called Windows Installer Clean Up here... http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

From all I read on the millions of posts all over the internet, the problem seems to show up when you have a previous installation of MSSQL Server and the "fix" is to erase that copy. I tried uninstalling it repeatedly from the "add/remove programs" control panel with no luck.

That is because uninstalling it through the control panel doesn't get rid of everything and, for some reason I can't comprehend, Microsoft (1) knows this, (2) has released Windows Installer Cleanup to make up for the deficiency, and (3) hasn't been smart enough to pre-install the cleanup features into the control panel... but more on how pathetic this company is later.

For now, what I did was I downloaded the Cleanup utility from the link above, Installed it, then opened it (I only found it on the "all programs" sub-menu in the start menu). Once you have it open, highlight these applications:

[font='Arial','sans-serif']Microsoft SQL [/font] [font='Arial','sans-serif']Server native client [/font]

[font='Arial','sans-serif']Microsoft SQL Server Setup Support files [/font]

[font='Arial','sans-serif']Microsoft SQL Server VSS writer [/font]



[font='Arial','sans-serif']Then click remove. Then restart windows and try to install Disc 2 again. [/font]



[font='Arial','sans-serif']NOTE: You MIGHT need to also use cleanup to get rid of MSXML 6 (that's not the complete name but Windows won't cooperate with me right now so I'm having trouble getting it - isn't Microsoft great? It's no surprise that Bill Gates is one of the richest men on earth! NOT!) AH, there it goes! It is called "MSXML 6.0 Parser"... I *think* that installs along with SQL server and needs to be removed by cleanup as well (that's what I did and it worked) but I'm not certain. [/font]



[font='Arial','sans-serif']HOPEFULLY Windows Installer Cleanup will fix the problem for everyone... somehow I doubt it since this problem has existed for almost 2 years and is all over the internet. GOOD LUCK![/font]