Error 619



I have a user running W2k SP2,he is getting error 619:the
specified port is not open,when trying to VPN into our
All the settings are correct,I have removed his firewall
software and deleted all traces of it from the registry,i
have also removed any fax software but the error is still
can anyone help?????

Robert L [MS-MVP]

quoted from
Error 619: 1. The port was disconnected (or Error 645, Dial-Up Networking
could not complete the connection to the server and Error 930, The
authentication server did not respond to authentication requests in a timely
fashion. The Event Viewer shows: Event id: 20073, Description: The following
error occurred in the Point to Point Protocol module on port: port number,
UserName: user name. The authentication server did not respond to
authentication requests in a timely fashion). When using VPN to access a
remote network, W2K clients mat get above errors but not win9x and ME
clients. This issue occurs because the VPN server hasn't registered in
Active Directory.
2.You get this message when connecting via cable modems, dial up DOESN'T
have any issues.

Resolution: 1) This problem most likely is secure issue such as unsecured
password. So, check the settings.
2) It could be the hardware issue. Try to re-setup the device or download
the new driver or just reset the devices such as modem and router.
3) Reapply the service pack
4) If the RRAS is in a domain network, add the VPN to the appropriate group.
To do this, go to Active Directory Users and Computers>domain name>Users,
double-click the RAS and IAS Servers security group. Select the members and
add the VPN server to this group. 2) Type netsh ras add registeredserver at
a command prompt (registeredserver is vpn server name), and then press

For more and other information, go to

Don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and you may get more help.

Robert Lin, MS-MVP, MCSE & CNE
Windows & Network Support, Tips and FAQs on
This posting is provided "AS IS" with no warranties.


Thanks for the reply Robert,
the user is not accessing an active directory network,so
that cannot be the issue.
I have reinstalled the drivers for his modem and the
problem is still there.
I have another user with an identical laptop,identical
configuration who is connecting fine so the problem I feel
has to be specific to his machine but for the life of me I
can't find anything.Maybe if I hide under some coats the
problem will go away.

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